Target Reviews Summary

Category: Department store

Address: 248 Sunrise Hwy, Freeport, NY 11520, USA

Phone: +15165446771

Rating: 3.5
based on 93 reviews.

Customer Service

Pros:

  • "Michael is the nicest employee I’ve ever encountered in any Target!"
  • "One thing it has that few other locations have is employees who go out of their way to be helpful."
  • "Her customer service excellence is outstanding she is extremely professional, respectful, experienced, efficient and patient."
  • "Rafeh is an awesome manager he really takes care of the customers!"
  • "Thank you to the young man who was working on Friday afternoon (6-17-22) who puts all the shopping carts back where they belong. You’re a life saver!!!"
  • "The associates worked efficiently and were very helpful."
  • "Staff is very helpful."

Cons:

  • "The employee name Milton claiming to be a manager is really rude and unprofessional... He did everything in his power to NOT help us. BY FAR THE WORSE TARGET IN LONG ISLAND."
  • "One associate in particular named Jada should not be assigned to attend customer service as she does not know the meaning of the word."
  • "Horrible curbside pickup experience."
  • "The wait for an employee to bring the key to unlock the glass doors are ridiculous πŸ™„."
  • "Had me wait 45 mins for headphones that were supposedly in the back. Women couldn’t get them because they have one key for the entire store for tech."
  • "Second time in a week that I’ve been to the Freeport target location and the associates have been standing around chatting and not assisting customers at the checkout area."
  • "Poor Customer Service! I was at the check out line at around 5:20pm, and there were two cashiers. One left after she was done with her customer."

Store Management and Cleanliness

Pros:

  • "The store is very neat and clean. The bathroom is also very clean."
  • "Always clean store and very neat, easy to find everything!"
  • "This is a nice store, kind workers and clean environment but the stock on the website is wrong."

Cons:

  • "This place needs corporate intervention and new management."
  • "Nasty, I was so exited when I heard that Target is coming to Freeport, we'll what a disappointment...dirty, messy, empty shelves, and staff have no clue where anything is....never going back, telling my friends not to bother visiting this location."
  • "The quality of the Freeport location has really gone downhill. The store shelves are bare in sections."
  • "This place is in desperate need of management."
  • "They are always out of items."
  • "When it gets too busy, the store gets a little disorganized."
  • "There is some much shop lifting, and scamming going on in plan site and no one does anything."

Product Availability and Store Layout

Pros:

  • "Have lots of stuff that's needed in the house for everyday use."
  • "They usually have what I need and looking for!"
  • "Super small, but still has what feels like a larger selection than a typical size target (not Super Target)."

Cons:

  • "Food Products that the target app said were available, aren't there."
  • "Their inventory is limited due to the size of the store so they run out of standard items quickly - and then the restocking of shelves is poor."
  • "This Target is very small too with not much of a selection of things."
  • "produce is poor quality, I shopped here on several different occasions for produce and it was rotten or on its way out."
  • "Been to this target 3 times already and never has what I'm looking for."
  • "They are always out of items Halloween time,no candy Christmas time no Christmas things."
  • "There have been times when items are shown in stock online, but when I go to the store, they’re actually sold out."

Shopping Experience

Pros:

  • "Love it. Even though I went there for a toaster oven came out with a whole bunch of stuff that I didn't know I was looking for."
  • "I have to say that during this pandemic being able to drive up to target and have all my items put in the trunk for me without me getting out, is everything."
  • "Curbside pick up at the Freeport location has been a godsend."
  • "I'm a Targoholic so I always find a reason to stop in. Good shopping experience but the Freeport store needs to be relocated to a larger building so it can be a SuperTarget and meet all of my needs!"
  • "Every single time I come here it’s always a nice and pleasant experience!"

Cons:

  • "Horrible service! I found a nice comforter marked as $19.99 and the lady in charge in the express check out didn't honor the price."
  • "Something feels off about this target."
  • "It is not safety when you loose something."
  • "I HATE THAT I HAVE TO SELF CHECK EVERY TIME I'M FINISHED SHOPPING!!!"
  • "I felt uncomfortable, intimidated and threatened by the three security guards."
  • "Store manager did not honor a sign that was left up from yesterday and told me she was not able to accomodate the buy 2, get 1 free game sale that was still visibly posted with MULTIPLE signs in the games section."
  • "If I could give them zero stars I could. Lazy rude disrespectful. The store closes at 10 but the employees are ready to leave at 9 and they refuse to help you."

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