Brio Italian Grille Reviews Summary

Food Quality

Pros:

• "Good meal and atmosphere."
• "The food and service was phenomenal. We had the most perfect service."
• "The food was great!"
• "The food was great and had a ton of interesting flavors."
• "The food was really good."
• "The food was excellent."
• "The food was very delicious also."

Cons:

• "Food was not good at all. The preparation was not suffice."
• "Calamari was the worst I’ve ever had in my life. It was cold, hard as a rock and so many peppers."
• "The meat sauce on the lasagna wasn't good."
• "the sauce tasted burnt."
• "Lamb shank and steak taste like was boiled and served with raw vegetables."
• "Chicken Milanese was also good, but also not hot enough."
• "The lobster bisque is supposed to be creamy not total butter and a strong fish taste."

Service

Pros:

• "Waiter provided feedback on his favorites. He was spot on."
• "Management's great."
• "Angelique was a fantastic and attentive server who was authentic and fun."
• "Grayson, our server was an incredibly pleasant, helpful and attentive young man."
• "Our waiter Grayson in freehold was just perfect, it was so refreshing to have someone be so kind, professional, courteous and patient with us."
• "Our waitress Kira was amazing. She knew the menu very well and her personality was very good."
• "The service from the bar staff, Chris and Izzy is off the charts. They are so welcoming and attentive."

Cons:

• "I would not recommend this restaurant."
• "The place was empty and the lack of attentiveness was unbelievable."
• "It took over 30 minutes to get the bill, even after requesting it several times."
• "We wont be back any time soon... our server appeared as if on drugs was totally inattentive."
• "Service was very questionable. 6 people in my party 5 served waited 15 minutes for the 6th to get served."
• "The service was atrocious and the waitress was awful."
• "The waitress that served my family had an attitude problem, and was nowhere near polite."

Atmosphere

Pros:

• "I love the Happy Hour there. Great bar bites and drinks at a great value."
• "Friendly atmosphere from hostess to wait staff."
• "Place is very nice. Spacious."
• "Love the atmosphere."
• "Atmosphere very warm and inviting."
• "The atmosphere inside is incredible!"
• "The restaurant exudes a welcoming atmosphere, making it the perfect place for a delightful evening."

Cons:

• "And is that mold blowing out of the AC duct above us?"
• "Showed up for Happy Hour (5pm) but a 25-person birthday party occupied the entire bar area. When I asked the Manager whether they could accommodate us...we were refused."
• "The overall experience was most definitely the worst I've ever had in a restaurant."
• "This was an example of racism. Sadly, this is still happening in 2024."
• "No less than 3x we asked what appeared to be a hostess for the manager who said he was in the bathroom...finally we stopped the sous chef who told us there is no manager!"
• "We sat for 15 minutes with no one acknowledging us."
• "Service is absolutely terrible. Sat down and waited 20 minutes for anyone to come over to our table."

Management

Pros:

• "Management's great."
• "The very friendly manager (Ray) made sure that all of our needs were met and that our overall experience was a good one."
• "We were greeted by Tony the manager, who made sure we had excellent service."
• "The manager did give a 20% discount for the GOO in my tea and that was appreciated, but it ruined the night because I had been drinking that tea all night and to think of stuff that is floating around turned my stomach!"
• "The manager came and apologize for what happened and he came back and said I’m not gonna charge you for the wrong order."
• "We had Justin as our server, excellent customer service from him as well as the manager Tia."
• "The staff goes above and beyond to ensure a seamless dining experience."

Cons:

• "Our last trip to another Brio was great, but this one the food quality was not good."
• "Horrendous experience. Ruined my parent’s anniversary dinner."
• "this experience was clearly management dropping the ball and/or cutting corners."
• "Multiple instances of chipped glass. Manager apologized but did nothing."
• "Also, when we asked the hostess for the manager, the manager never showed up."
• "Manger is nowhere to be found."
• "Overall place was a huge disappointment many other much better Italian restaurants in the area."