Palazzo Pasta Company Reviews Summary

Food Quality

Pros:

• "The food is always amazing here."
• "Every single dish that we had is nothing but phenomenal!"
• "Pumpkin raviolis and chicken francese which were delectable!"
• "Delicious food and great service throughout the night."
• "The food was presented nicely, served in a timely manner, and tasted great to say the least."
• "Delicious food. Definitely coming back."
• "The food is absolutely delicious and plentiful."

Cons:

• "The sauces coagulate and the same happened with the penne someone ordered at my table."
• "I sent my steak back because I ordered medium and the internal color was grey. Clearly well done."
• "The meat and chicken wasn't great there. Both the chicken and veal were very chewy and tasted as if it's been in the fridge for several days."
• "Some of my seafood in the Cioppino was chewy as if it had been under a heat lamp for a long time."
• "Food came late and for the quality it was as if they opened up a canned tomato sauce and dumped it on the cold pasta."
• "DO NOT ORDER THEM HERE (If you are an actual fan of food with flavor)."
• "Desert was overfried outside and raw inside."

Service

Pros:

• "Sana was so wonderful. She had a smile the whole night and made great recommendations."
• "Friendly, well trained staff are very professional."
• "The service was very good, even teetering on the edge of *too* attentive, but never crossing the line."
• "A special shout out to our server Sana, who was extremely prompt, friendly, and an overall delight!"
• "The staff is friendly and gives excellent service."
• "The service was impeccable, friendly, and accommodating."
• "The staff and atmosphere was amazing as well. They had live music and our server Ava was attentive and great."

Cons:

• "There was no apology for the delay."
• "Bad service that affects the food quality."
• "It seems like they were prioritizing their delivery orders over the dine-ins."
• "Also service was very slow, I waited about 40 min for my food hence why the tip was low."
• "The manager of this place is more concerned with being a celebrity, hip-hop artist than improving customer service and experience."
• "When I called to ask about the missing order there was no apology, no compensation, just a 'call ubereats.'"
• "Waiter had very poor knowledge about food and manners."

Ambiance

Pros:

• "I love the vibe of the restaurant it was so cozy and when you have great food and great company it makes it all the better."
• "Love the new location as well. It's easier to access and is a few streets away from the congestion of Bloomfield Avenue, making parking much easier."
• "We think the jazz pianist on weekends add to the atmosphere."
• "The best thing about the place, I thought, was the live music."
• "It has a excellent look and atmosphere. Chic and elegant. Fine dinning experience."
• "The ambiance is very grounding with light jazz and gorgeous stone walls!"
• "Walking in, the ambiance is overwhelmingly warm, with a piano as the focal point."

Cons:

• "The decor is a bit dated and stereotypically old-school Italian."
• "WATCH OUT!!!! Last week my husband went to the bathroom in this restaurant and saw the CHEF never took off his apron in the bathroom and to complete it he was COUGHING a lot."
• "Average food, belligerent owner who stiffs his employees....doesn't deserve to stay in business."
• "The restaurant itself is very small. We were seated by the door on a cold night not good."
• "The silverware is on a table Infront of the bathroom. A violation of sanitation laws in new jersey."
• "The area where we sat the lighting wasn't very great either."
• "Appalled at the customer service and how inhumane this restaurant is."