Zero Otto Nove Reviews Summary

Category: Italian restaurant New York

Address: 15 W 21st St, New York, NY 10010, USA

Phone: +12122420899

Rating: 4.5
based on 147 reviews.

Service

Pros:

  • "Great service, wasn't nearly as crowded as other places when we went, and the food was incredible."
  • "The staff is quick, thorough, kind and really made the overall experience enjoyable."
  • "Service was fantastic, very attentive."
  • "Don’t think I’ve ever experienced better service in any restaurant, ever."
  • "The service at the restaurant was great. Everyone was very attentive, knowledgable, courteous."
  • "The service was 5 stars waiters and staff very friendly. Attended to all our needs."
  • "Service was friendly, professional and speedy."

Cons:

  • "However, there was another server who was speeding around and kept on bumping into my chair every time she walked by."
  • "Service-wise, I sat at the bar and the server was clearly focused on drink orders so not the best."
  • "Extremely rude hostess."
  • "The food was very good but the service was so, so slow."
  • "The staff was friendly but a bit absent-minded and forgetful."
  • "The waiter spilled red wine all over my friends beige coat and when we asked to have the wine removed from the bill as a courtesy for her coat being ruined the manager said we were 'taking advantage'."
  • "The service is lousy! The waiters and the manager are not friendly."

Food Quality

Pros:

  • "Food was excellent, staff were amazing, and whole place is comfortable and inviting."
  • "The pasta with short ribs was like nothing I've ever eaten before."
  • "The food was also fresh, flavorful, and authentic."
  • "The best pizza I have ever had in my life. Hands down perfect."
  • "The food from the appetizers to the main course were excellent rite down to the hazelnut spread pizza for dessert."
  • "The pasta with truffle was the best I've tried so far!"
  • "The food is delightfully flavorful, my husband got a short rib pasta dish and I got a short rib plate."

Cons:

  • "The entrees ranged from bad to shockingly mediocre."
  • "Food very heavy and not that great."
  • "While the place is very nice looking and the menu attractive, the pizza was just 'so-so'."
  • "I had to send back fish that had gone bad."
  • "The only dish that was OK was the pizza. Everything else was like diner food for gourmet prices."
  • "Had a pasta special of the day and can only describe it as mushy."
  • "The food was basic, I actually really didn't care for it."

Ambiance

Pros:

  • "As far as the ambience It was a little echoey with the high ceilings but the warm lighting and warm decor/color scheme made it a very peaceful and memorable dining experience."
  • "Fantastic atmosphere, they have a bar up front offering happy hour specials that are actually great."
  • "An amazing and relatively under the radar Italian bistro featuring old world record and wood fired pizza in a relaxed mellow setting."
  • "The atmosphere with the high vaulted ceilings is very charming and the diners produce a gentle buzz."
  • "The ambiance is perfect for a romantic evening or a relaxing get together with friends and family."
  • "The atmosphere is moody, and romantic, which is great for date night!"
  • "A clean, attractive dining room that is at once elegant and charming."

Cons:

  • "Atmosphere is not great and very loud."
  • "The large room felt oppressing, but I suppose that in a different situation the ample room is a plus."
  • "Altogether not a hospitable experience that I wouldn't repeat."
  • "Impersonal greeting from hostess."
  • "Bearded Manager at front desk refused to reseat me with two guests for drinks."
  • "The service was so, so slow, from getting apps to waiting for entrees to getting our bill and even our cards back."
  • "The waiter was pushy: constantly filling our glasses of wine and water."

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