Serafina Italian Restaurant Tribeca Reviews Summary

Food Quality

Pros:

• "The food and ambience are both solid."
• "Excellent taste profile for the entrees."
• "The lobster ravioli was delightful and heart shaped."
• "We had a fantastic dessert experience."
• "Food was delicious and portions were large."
• "Honestly the food was excellent. The Brussels sprouts were perfect, the filet mignon was cooked perfectly with lots of flavor, and the pizza and pasta were great."
• "This coal oven Margarita pizza is of high quality."

Cons:

• "The food looked good but did not taste good."
• "Under cooked penne and the vodka sauce was congealed and flavorless."
• "The food was barely edible. The Bruschetta was super salty and my pasta was not al dente but undercooked and crunchy."
• "The food was on par with Carabbas to boot, and I think my chicken was precooked and microwaved."
• "Food looked good but was so oily."
• "The Margherita pizza we ordered was incredibly juicy and dripping everywhere with burnt crust."
• "The dish my brother got was atrocious."

Service

Pros:

• "Our server noticed and took them back to be corrected."
• "The service was great, as well as the atmosphere."
• "All the servers and staff were really nice, and perhaps the part that I liked the most about the experience."
• "The staff was friendly, the food served quickly."
• "Great customer service! Isabella especially was delightful and professional."
• "The service is always top tier."
• "Beyond excellent wait staff."

Cons:

• "Always felt that we were not treated the way you should be at a restaurant of this caliber."
• "Managers are unusually uptight and rude."
• "Service is non-existent at the bar even though there were only five peeps."
• "But to be charged for a refill on a soft drink that is barely 6oz to begin with is just one example of no respect for customers."
• "Terrible terrible service."
• "The wait staff was slow and unresponsive."
• "Not once did our server check on us."

Ambience

Pros:

• "Being right next to the window added to the ambience of the location."
• "Great atmosphere."
• "Space was trendy and of course in a hot location."
• "The ambience was relaxing and the noise volume was low."
• "We sat on the rooftop which was very pretty."
• "Atmosphere pleasant."
• "Great dining experience and a really cozy atmosphere."

Cons:

• "When this restaurant is filled, the 4 solid walls, brick and glass, make the room extremely noisy."
• "The table we were seated at was terribly noisy."
• "It was like sitting in a Chuckie cheese restaurant. Way too many screaming kids who had not been taught how to act in a restaurant."

Price and Value

Pros:

• "Fair prices for lunch in Manhattan."
• "Worth the $."
• "Their meals are reasonably priced."
• "Amazing truffle risotto! Worth the $."

Cons:

• "I have a hard time with a company as large as Serafina charging at 10% COVID recovery fee."
• "They are charging a 10% Covid charge on the bill."
• "Plates were good but very overpriced."
• "Way overpriced for what it is."
• "Quite expensive for what we got."
• "The portions are very small but still very pricey!"
• "But my god this place is pricey."

Special Dietary Needs

Pros:

• "Really wanted gluten free pasta my last night in NYC, they didn’t disappoint! The lobster spaghetti was very tasty and the beet salad too!"
• "They said they could boil the gf pasta in a separate pot."

Cons:

• "Not at all happy!! After reading rave reviews about their gluten free pasta, we decided to give it a go. Our daughter is medically diagnosed as coeliac and so it is really important that the food is gluten free and not cross contaminated. Unfortunately, within an hour of eating she was severely sick!!"
• "It is not worth going there if the likelihood for gluten poisoning happens on your trip."
• "I have never been in that much pain as I have not had a plate of gluten in 8 years."