Mark's Off Madison Reviews Summary

Food Quality

Pros:

• "House onion focaccia is delicious, the pasta A.O.P. (Alio Olio Pomodoro) was great - perfectly cooked with just the right amount of garlic and spice."
• "The serving portion is huge (I needed a to-go box), and the flavors are bold and rich."
• "Guys this is out this world! You must try they croissants!!! The best in town!"
• "The super thin layers of pasta (made in house) and the combination of beef and cheese made this bite a party in my mouth."
• "Had the calamari, crab cakes, and pumpkin ravioli and they were all so delicious."
• "The food is always consistently delicious."
• "The lasagna is out of this world, the meat is so tender, the sauce was rich and creamy."

Cons:

• "The actual amount of lobster meat was only half of what was advertised on TikTok."
• "The shrimp was terrible and overcooked."
• "The lasagna was very bland."
• "Food was overpriced and not tasty."
• "The brisket was hard ( had to cut with a knife) as well as tasteless along with the sparse amount of watery tasteless sauce."
• "Very underwhelming, food was salty."
• "The lasagna that they’re so famous for was mushy."

Service

Pros:

• "Very good service. Nice vibe."
• "The staff was exceptionally friendly and provided me with valuable recommendations for my stay."
• "Excellent service."
• "Service was very good - 5 stars."
• "The service is always consistently stellar."
• "Service was great, greeted with a smile, water was filled when necessary, but wasn't intrusive."
• "Waitstaff was very kind and helpful, and the setting was classy."

Cons:

• "Ordering was a bit of a struggle as the person serving us didn't seem to know the items on the menu we were referring to."
• "our server appeared and was very unattentative no introduction to the restaurant no drink specials offered never explain their menu."
• "It was extremely rude and off putting."
• "And the staff didn't even try an attempt at a smile."
• "this place is everything that is overpriced and overrated about manhattan."
• "The service was incredible poor. Did not know who our server was."
• "The service really ruined the experience."

Ambiance

Pros:

• "Honestly the food is great and the atmosphere is amazing but the people who work there are so rude."
• "The room is lively, friendly, and lit with a nice glow."
• "Attentive service and a very relaxed atmosphere that is classy but welcoming at the same time."
• "An excellent Italian restaurant offering classics like Eggplant Parmigiana, Chicken Parmigiana, tasty pastas and salads."
• "This place is an absolute gem. If you are craving some excellent pasta... go here immediately. Atmosphere is cozy and intimate."
• "The warm, welcoming and super-cool staff make EVERYONE feel Special.."
• "We felt instantly welcomed in this stylish restaurant in the Flatiron district."

Cons:

• "Even though the restaurant was empty, they insisted that we could only sit in the worst table, which is located next to the kitchen and bathroom and is completely removed from the rest of the restaurant."
• "When there, the service was odd. We had different waiters and Waitresses come up to us and ask us the same things, and the one who took our order never came back to check on us until we had finished our meal."
• "From the staff wearing blue surgical gloves to serve, hostess wearing a sweatshirt and army pants we became skeptical."
• "The environment is kind of mess. Restroom are mess and the vibe here doesn’t match the price of the food that they serving."
• "Very underwhelming, ambience very old school boys club kinda vibe."
• "The restaurant vibe itself is also different, more casual and the decor is nothing like Fred’s."
• "The atmosphere needs a bit more of a feel to it, but good nonetheless."

Value

Pros:

• "The portion sizes are great too, which is why we were both too full to finish our dishes."
• "Cool typography and iconography all over the menu."
• "Super, affordable wine selection."
• "They have a good price/quality relation."
• "Prices are reasonable for NYC."
• "You could taste the attention to detail at every level throughout the meal, from the bread to the dessert."
• "The ingredients were simple yet the dishes were so flavourful."

Cons:

• "For 2 lasagna and 2 drinks it ended up being our most expensive meal by 30 bucks + tax and tip."
• "One suggestion: I mentioned to a hostess that a toilet was out of order. It wasn't a pleasant sight."
• "Overall, extremely overpriced."
• "We spent over $500 for a party of three and it was not worth the price as most of the food is bland."
• "An expensive disappointment do not let the social media fool you."
• "It was expensive for what it was - 25 for a toast, chips, and salad."
• "Super expensive, and the lasagna tasted like the marks and Spencer’s microwave one."