Volkswagen of Union Reviews Summary

Category: Volkswagen dealer

Address: 2155 US-22, Union, NJ 07083, USA

Phone: +19083642200

Rating: 3.9
based on 346 reviews.

Customer Service

Pros:

  • "The seamless experience continued with Noura, the finance manager, who made the entire transaction easy and even fun!"
  • "I was met by Youssef who was patient and really took the time to answer all my questions."
  • "Thank you Mr. Cristopher Bouchard for answering all my questions with honesty."
  • "The staff was very friendly."
  • "Great customer service and maintenance shop."
  • "The team here is awesome."
  • "Fantastic customer service from start to finish thanks to Eric and Noura."

Cons:

  • "DO NOT GIVE THEM YOUR BUSINESS THEY DON'T provide good customer service."
  • "Long overdue review. Dealer screwed me and when I attempted to reach out I got no responses."
  • "Still haven't heard from them, if they can't handle a simple callback I'm very glad I didn't make the trip over there and waste more of my time."
  • "When I finally got a manager he was rude when I tried to explain how I was treated."
  • "The communication while my car was being worked on was poor."
  • "Extremely unprofessional. While my salesperson (Bryant) was nice, he wasn't very helpful as I needed to speak to his boss about everything and I had to chase him down."
  • "Really bad first experience and I would not recommend anyone to go to this dealership."

Sales Experience

Pros:

  • "Carlos in management was GREAT to deal with."
  • "Marcus (Sales Manager) for being honest about pricing and for making sure I get the best deal possible."
  • "I had such a great experience at Volkswagen of union! My sales rep Erik was phenomenal and helped me find a way to get my dream car while staying in my budget."
  • "The sales person Hector was also so nice and answered all my questions."
  • "Eric was wonderful to work with. Such a pleasant experience!"
  • "Salesman Eric Malheiro and Manager Marcus Jerman were exceptional."
  • "I had a fantastic experience at Volkswagen in Union, particularly working with Eric! Eric was super knowledgeable and pleasant throughout the entire experience."

Cons:

  • "Put an online inquiry for a specific vehicle, was giving a promotional monthly payment and down payment... Got the typical bait and switch."
  • "They pretended someone else was coming to look at the car and took so many 'let me go ask my manager' 30 minute breaks."
  • "I got the impression that they did not want to make a deal with them or us."
  • "According to the manager himself, they markdown cars based on problems the vehicle has, of which they don’t disclose until you’re out the lot with your newly purchased vehicle."
  • "Upon purchasing the vehicle and leaving the lot I immediately noticed the front and right camera were not working."
  • "AVOID this place at all costs."
  • "Overall terrible experience and would not recommend at all. To anyone. Ever."

Facility & Amenities

Pros:

  • "Snacks, beautiful show room and staff is knowledgeable."
  • "The dealership is newly renovated and looks beautiful."
  • "Very good facilities and service."
  • "Easy to get to well lite, friendly n knowledgeable staff."
  • "Nice showroom."
  • "Has both new n used cars. Does leasing as well."
  • "Everyone there was very helpful and sweet to the extreme level and I would encourage everyone to go here if you're looking to buy or lease a car."

Cons:

  • "From the moment I entered to the moment I left no one said one word to me."
  • "While I was speaking she got a phone call and just gave me the finger stating to give her 1 second."
  • "I was at this dealer for over 50 minutes and not ONE PERSON greeted me or approached me."
  • "I just had my first maintenance/ service at the VW Dealer."
  • "I’m convinced the workers here are INCOMPETENT."
  • "The service provided was completely Unacceptable."
  • "I went in for service, the manager basically told me they didn’t have the product I called for after I told him I had warranty for it."

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