"The seamless experience continued with Noura, the finance manager, who made the entire transaction easy and even fun!"
"I was met by Youssef who was patient and really took the time to answer all my questions."
"Thank you Mr. Cristopher Bouchard for answering all my questions with honesty."
"The staff was very friendly."
"Great customer service and maintenance shop."
"The team here is awesome."
"Fantastic customer service from start to finish thanks to Eric and Noura."
Cons:
"DO NOT GIVE THEM YOUR BUSINESS THEY DON'T provide good customer service."
"Long overdue review. Dealer screwed me and when I attempted to reach out I got no responses."
"Still haven't heard from them, if they can't handle a simple callback I'm very glad I didn't make the trip over there and waste more of my time."
"When I finally got a manager he was rude when I tried to explain how I was treated."
"The communication while my car was being worked on was poor."
"Extremely unprofessional. While my salesperson (Bryant) was nice, he wasn't very helpful as I needed to speak to his boss about everything and I had to chase him down."
"Really bad first experience and I would not recommend anyone to go to this dealership."
Sales Experience
Pros:
"Carlos in management was GREAT to deal with."
"Marcus (Sales Manager) for being honest about pricing and for making sure I get the best deal possible."
"I had such a great experience at Volkswagen of union! My sales rep Erik was phenomenal and helped me find a way to get my dream car while staying in my budget."
"The sales person Hector was also so nice and answered all my questions."
"Eric was wonderful to work with. Such a pleasant experience!"
"Salesman Eric Malheiro and Manager Marcus Jerman were exceptional."
"I had a fantastic experience at Volkswagen in Union, particularly working with Eric! Eric was super knowledgeable and pleasant throughout the entire experience."
Cons:
"Put an online inquiry for a specific vehicle, was giving a promotional monthly payment and down payment... Got the typical bait and switch."
"They pretended someone else was coming to look at the car and took so many 'let me go ask my manager' 30 minute breaks."
"I got the impression that they did not want to make a deal with them or us."
"According to the manager himself, they markdown cars based on problems the vehicle has, of which they don’t disclose until you’re out the lot with your newly purchased vehicle."
"Upon purchasing the vehicle and leaving the lot I immediately noticed the front and right camera were not working."
"AVOID this place at all costs."
"Overall terrible experience and would not recommend at all. To anyone. Ever."
Facility & Amenities
Pros:
"Snacks, beautiful show room and staff is knowledgeable."
"The dealership is newly renovated and looks beautiful."
"Very good facilities and service."
"Easy to get to well lite, friendly n knowledgeable staff."
"Nice showroom."
"Has both new n used cars. Does leasing as well."
"Everyone there was very helpful and sweet to the extreme level and I would encourage everyone to go here if you're looking to buy or lease a car."
Cons:
"From the moment I entered to the moment I left no one said one word to me."
"While I was speaking she got a phone call and just gave me the finger stating to give her 1 second."
"I was at this dealer for over 50 minutes and not ONE PERSON greeted me or approached me."
"I just had my first maintenance/ service at the VW Dealer."
"I’m convinced the workers here are INCOMPETENT."
"The service provided was completely Unacceptable."
"I went in for service, the manager basically told me they didn’t have the product I called for after I told him I had warranty for it."