Volkswagen of West Islip Reviews Summary

Customer Service

Pros:

• "I was warmly greeted upon entering and treated with so much respect throughout the experience."
• "I love how nice the people treat me and how they have answers for all my question."
• "Dean took the time to understand what I was looking for."
• "Greg went above and beyond to help me get a new truck, also make sure I understand how to use it etc."
• "Pablo was awesome. Extremely personable and knowledgeable in all aspects of his business."
• "The salesman Greg was awesome! Really professional and friendly."
• "Dean's efficiency and friendly demeanor made the whole car buying experience enjoyable and stress-free."

Cons:

• "I would avoid purchasing from them."
• "This needs to be better business and customer service."
• "I'm very disappointed in the change of attitude once the car was off the lot and regret doing business over there especially with many dealership options I had closer to home."
• "I would NOT recommend making a purchase at this dealership as they just want your money and will not answer after they have it."
• "Now rest of the dealership I do not care for the sales people are rude and stuck up and think they are better then you."
• "I would never recommend anyone to this dealership."
• "I'm regretting purchasing from this dealership."

Finance & Pricing

Pros:

• "Jared the finance rep was amazing he was the icing on the cake. He made sure everything went through and there was no hiccups."
• "Irfan the GM went out of his way to get the best prices for me and in the end i walked out with a complete package for my lease at an unbeatable price."
• "Great experience with Jared in Finance…. He knew not to push hard, listened to our needs."
• "Jared, the finance officer, gave me options that made sense for me, not just attempting to ramp up the price."
• "Also the finance manager Jared Varnadore was fantastic, very helpful and explained all my options before confirming the deal."
• "The finance department associate was also very professional and pleasant to deal with."
• "The trade in, the honestly of the pricing and logistics we were working within was all handled with fairness and honesty."

Cons:

• "I was shocked to be hit with a $200 diagnosis fee just for a battery issue, which was never communicated to me beforehand."
• "He was extremely condescending. He explained that I must be blind not to be able to read the fine print which included these details."
• "Now I'm gonna have to get the car repo'd since I won't be able to make these outrageous payments. I'm being charged 39k in fees ALONE when this used car is not even worth this much brand new."
• "Neither the Finance Manager Jared Varnadore nor the General Manager Ifan Mohammed is responding to any of my calls or emails."
• "I come to find out that the finance manager added a $389 dealership fee that was not itemized on the paperwork."
• "Even after I agreed to pay them more than the MSRP, another $900 was added to the car's selling price."
• "After reading so many papers I made the mistake of going home without checking EVERY single paper he gave me. When i finished checking them at home I realized that what they charged me in fees was way more than the price of the vehicle."

Sales Experience

Pros:

• "Our car buying experience at VW of West Islip was smooth from start to finish."
• "This was our second time leasing from Volkswagen of West Islip as well as the second time getting exceptional service from Greg Spiciati."
• "I spoke with Zain, who laid out all my options clearly and without pressure."
• "I will definitely recommend them to anyone I know who is looking to find a new or used car for themselves! Very very very happy!"
• "I had the most painless car buying experience with Pablo."
• "Pablo, the salesman, was incredibly helpful and made the car leasing process a breeze."
• "Greg took the time to thoroughly answer all of my questions, and in the end, he assisted me in finding the ideal vehicle."

Cons:

• "DO NOT TRUST!!!!"
• "I would never go to another Volkswagen dealer and will definitely recommend to family and friends."
• "I'm not paying for their mistakes."
• "I was greeted with a warm and welcoming attitude."
• "I have called the manager KUMAR numerous times with no return phone call."
• "My car purchase was handled in an unprofessional manner."
• "Management and Financing (Jared Varnadore) are very unprofessional and after 7 months multiple calls have been unreturned in efforts to resolve."