Branning's South Plainfield Auto Body Reviews Summary

Quality of Repair Work

Pros:

• "The repair came out excellent."
• "Repairs were done ahead of schedule and the car looks brand new!"
• "They did an excellent job repairing you wouldn't even know anything had ever happened."
• "Not only was the damage repaired but they took the time to wash my car. It was sparkling both inside and out! It finally looked like new again."
• "The body work on my vehicle was impeccable; I am very pleased with the work they did."
• "Branning's South Plainfield Auto Body did a FANTASTIC job on repairing my car after I was rear-ended badly."
• "The repair job was fantastic and could not have been done better by anyone else than Carlos at Branning Collision Center."

Cons:

• "They fixed my car but did not leave your vehicle clean. Left paint dust from the painting process inside my vehicle."
• "The bumper they repaired was not aligned properly to the fender."
• "After the work, I ended up with misaligned headlights and a leaky trunk."
• "The fenders were also not repaired and the aftermarket headlight had condensation building up in it."
• "Do not use Brannings if your insurer recommends them to you for accident related repairs. They did not completely repair my vehicle and I had to ask them to repairs multiple items that were not working each time."

Customer Service

Pros:

• "Great folks to work with, did an excellent job after I got sideswiped, they estimated 12 days got it done in about a week."
• "They kept in constant contact to let us know when the car would be ready."
• "Dave handled my claim with Farmers Ins...explained everything and even arranged my rental car."
• "Everyone took the time to explain everything to me, and made sure I was satisfied, before I left with my car."
• "Roni at the front desk is great, she kept me informed throughout the entire process."
• "Also was able to get a rental vehicle at the location with no issues."
• "The receptionist was very helpful and explained the whole process."

Cons:

• "AWFUL!!!! Unreliable, impossible to get in contact with anyone, do not return voice mails."
• "The service rep was extremely rude and refused to take me in because I was ‘late’."
• "When I finally got in contact with someone they (were incredibly rude) and told me my car was ready, but they were waiting on the wheel covers."
• "Horrible custom service. What a waste of time. Do not respond to voicemails."
• "I called to get an estimate in the Am. The woman on the other end of the phone didn't want to have anything to do with me."
• "One of the technicians gave me a long face all the time and I wanted to discuss something with him, the guy told me: 'do you listen to a doctor or yourself if you are in the hospital!'"
• "Trust me, folks. You don’t want these people touching your car."

Professionalism and Recommendation

Pros:

• "I would recommend Branning's to anyone that needs to get their car repaired that was involved in accident."
• "I would definitely recommend them and their outstanding service."
• "I highly recommend their work and professionalism."
• "I mandatorily recommend this place for anyone that wants their vehicle fixed."
• "I would highly recommend this company to anyone needing any type of body work."
• "I would truly recommend Branning Collision Center to any of my family or friends if needed."
• "I would definitely recommend Branning to anyone. Thanks Branning staff! Cheers.."

Cons:

• "due to Moe i may not ever use the location in south Plainfield."
• "Would never recommend this place."
• "Comment here if you would like proof of the poor job Brannings has done on my vehicle."
• "Worst ever experience so far."
• "I had a really bad experience."
• "Totally incompetent."
• "Bad shop, excuses are a top priority here. Didn't fix the car properly in the first place."

Facilities and Convenience

Pros:

• "Need to point out too, that they also have car rental on site which is very convenient."
• "Good location. Very close to Edison."
• "They even coordinated the rental car for me to drive while my car was being repaired!"
• "More importantly they have Insurance agent, Rental, and Auto repair under a single roof, which was very convenient."
• "You are also able to rent a car from their place. And drop off the rental as well."
• "They also have onsite rental car service which is super convenient and no need to travel anywhere else."
• "Scheduled my appointment and everything from inspection to getting a rental took less than 30 minutes."

Cons:

• "Parking outside is a bit tight. Always full. Tough to get a parking."
• "After leaving a meeting and driving half an hour away, I am barely in the door when they at that point ask if I have USAA insurance since they are completely unwilling to work with USAA."
• "Takes forever to get a car back... I am on day 14 and I still have not gotten it back yet."
• "The fenders were also not repaired and the aftermarket headlight had condensation building up in it."
• "They did to even push my Car seat back ... it got jacked up and stuck .."
• "DO NOT TAKE YOUR CAR HERE. THEY LEFT AN OPEN CONTAINER OF BEER IN MY CUP HOLDER WHEN I PICKED UP MY CAR."
• "I now have to find another repair shop after waiting two weeks for inspection and will not be using Branning again."