MACPC NYC Reviews Summary

Customer Service

Pros:

• "Exceptional service! Got more than I bargained for."
• "Truly a very competent and trustworthy technician who’s customer-focused and will go far to help you restore your digital life!"
• "MACPC Repairs is a humble, efficient oasis of kindness, generosity, and spirit plus tech support."
• "The service provided by Dr. ZanDani and his employees are second to none!"
• "They offered me services that exceeded my expectations."
• "The service was top notch!"
• "Great customer service, fast and reliable."

Cons:

• "terrible customer service he is very rude and disrespectful."
• "Quick inspection doesn't mean quality inspection."
• "The repair guy at MACPC wasn't detailed in taking note of what I thought were the issues."
• "I don't think it was even cleaned and I wasted money."
• "He also tries to trick the customer saying you need to make a $50 down payment and it’s actually a diagnostic fee that he doesn’t even mention"

Technical Expertise

Pros:

• "Abdo was incredibly helpful - when I was having MacBook keyboard issues, rather than charging me for an extensive repair, he cleaned the keyboard out with compressed air and didn’t charge me a penny!"
• "Mr Abdo is friendly and professional, swiftly fixing my MacBook's issue."
• "Abdo has incredible integrity and tells you up front about all of your resolution options including going to the Apple Store."
• "I think he and his co. can fix just about anything! MAC OR PC."
• "He retrieved all of my important data off of a malfunctioning external hard-drive."
• "Super knowledgeable about MAC and other tech products."
• "He did so with expertise, care, dispatch and good value."

Cons:

• "When I got it back there were a ton of scratches on all 4 sides."
• "The screen had burn in, indicating it was a used screen."
• "Later on, after I've wasted most of my day to drop it off to him, he tells me he doesn't have the correct size screen."
• "I wouldn’t take a PC to MACPC NYC because they don't specialize in those products."

Pricing and Fees

Pros:

• "They are very competitive in their prices as they are the least expensive electronics/computer repair shop anywhere around."
• "If he has cheaper / discounted parts to fix your computer, he will give you that option and a much cheaper price."
• "He only charged me the nominal inspection fee."
• "good pricing."
• "VERY reasonably priced."
• "The cost for the entire process was very reasonable and I’m so grateful to have had support during quarantine when I really needed my computer to work!"
• "Great, fast service for a fair price."

Cons:

• "He gave me an exorbitant price of $700 for changing the motherboard on the Vaio when an identical motherboard on eBay is available for 200 bucks."
• "I paid $120 for the chemical cleaning so he is lying."

Professionalism and Integrity

Pros:

• "Dr. Abdo’s professionalism and service was more than I could ask for."
• "The best of the best, super helpful, professional, clean, hard-worker."
• "Abdo was super friendly and responsive."
• "Mr. Abdo was a pleasure to work with! I brought my Mac to him twice and he was able to find the issues immediately."
• "Abdo is an amazing technician. Super honest, relatable, communicative and helpful!"
• "Very professional."
• "The owner is helpful and extremely responsive."

Cons:

• "To fix this issue I will bring in my laptop to Apple and see if his location is truly certified and show them my laptop and see if they agree with his assessment."