Eazy Computers & iPhone Repair - Rittenhouse Square Reviews Summary

Service Speed

Pros:

• "They provided exceptional service in a timely manner at an affordable cost."
• "Sophon went above and beyond for me to make the whole experience fast and convenient."
• "They were efficient, really fast and inexpensive."
• "Quick, professional, and easy!"
• "Replaced in less than a half hour."
• "They fixed and charged up my phone in 30 minutes."
• "Got the job done within 30 minutes within a very reasonable prize."

Cons:

• "They had my device up to 3 weeks trying to diagnose the problem."
• "The whole screen separated from the phone so I took it back."
• "Took it back a third time and they had it for a week then told me there wasn't an issue."
• "We still haven't received the phone back and it's January of 2021."
• "I got to the store at 10:00 am this morning and no one showed up until 10:25."
• "She wasted my whole morning trying different screens to see if that would fix my home button, and it didn’t."
• "Then my computer was stolen from their store and they refused to reimburse me for the value of the machine."

Customer Service

Pros:

• "The technician even showed me where he made the mistake which I appreciated."
• "Would definitely go to this place again if I have to repair anything."
• "I will never go anywhere else!"
• "Very nice and friendly people there even gave me a free screen protector and a free iPhone case!"
• "Everyone is courteous and professional, and they all genuinely want to assist you in solving your issues!"
• "Charlie was more than helpful. Eazy Computers staff educated me and went beyond the call of duty."
• "AJ was so wonderful and helped my father and me with so much ease and grace."

Cons:

• "Do not recommend this place."
• "Now I need a new phone."
• "Just take your stuff to the apple store."
• "I DO NOT RECOMMEND!!!!!"
• "The woman at the front desk is extremely rude."
• "They were absolutely so rude to me when I returned for them to look at my phone and were mad I put an honest review."
• "Please avoid this establishment if you can."

Repair Quality

Pros:

• "They were a lifesaver! Not only were they able to fix my phone, it was same day and the price wasn't too bad."
• "When i came to Eazy Computers..they FINALLY, knew what the problem is, and I had it fixed."
• "Replaced at significantly less than the internet said the price would be for my phone model."
• "Got it repaired here for 60 dollars over 20 minutes, when it would have cost 400 at the Apple store!"
• "It was an OEM replacement, and done perfectly."
• "They replaced it within 15 minutes for a great price."
• "They were able to fix my iPhone back glass for a reasonable price."

Cons:

• "Destroyed my iPhone 11 Pro Max... New screen extremely overheats, fades to black and often becomes unresponsive."
• "The sides of the replaced glass have buckled and raised on both sides of the phone."
• "Fixed up a water spill corrosion. Laptop worked for a few days after but then didn't work again."
• "The screen that they put on the phone when you touch the screen it a ziggy lines going straight down the screen."
• "Got the job done but the parts were sub-par."
• "The screen was not apple original which they said it would be. Screen was disabling and moving slow. Cracked for no reason the following day."
• "Upon closer examination the screen was glued on and I was able to pull it off pretty easily."

Price and Value

Pros:

• "They provided exceptional service in a timely manner at an affordable cost."
• "They were efficient, really fast and inexpensive."
• "Replaced at significantly less than the internet said the price would be for my phone model."
• "Got it repaired here for 60 dollars over 20 minutes, when it would have cost 400 at the Apple store!"
• "The price was much better than I expected."
• "Their prices are very affordable."
• "Aftermarket and factory repair options at reasonable prices."

Cons:

• "I spent almost $500 and the problem was never fixed."
• "Other stores either said they didn't do it or gave me an outrageous price like $200 just for camera replacement!!!"
• "I was cotemplating spending 6 to 8 hundred dollars on a whole new laptop (which I was dreading because i can NOT afford that right now lol), and they saved me, for much MUCH less than that."
• "Then my computer was stolen from their store and they refused to reimburse me for the value of the machine."
• "It was not quality work. There is a black substance in the sides under the glass."
• "The phone worked fine before I brought it in. All I wanted was a new screen and now I have a broken phone !!!!!!!"
• "DONT GO."