Indochino Reviews Summary

Customer Service

Pros:

• "They extended the 30 day alteration period because we were out of town without any hassle at all."
• "Eric made everything so easy and straight forward and restored my satisfaction with Indochino."
• "Everyone there was great in fixing the issue and making sure everything was how we wanted."
• "Jasmine and her staff are incredibly professional, attentive, and really friendly."
• "Melissa went above and beyond to finish a special request alteration for an event on very short notice."
• "The service was outstanding!! Eric and Damali provided great customer service."
• "Very professional the young lady jasmine especially she helped me with my measurements and was very helpful with ideas for shoes and other thing would definitely recommend my friends and family to this place."

Cons:

• "Never going or buying from Indochino ever again. Save yourself the time and the trouble."
• "Very disappointed with my suit... it’s the wrong color and fits poorly. Can’t get anyone to help."
• "Multiple calls and voicemails to this specific location went completely unanswered."
• "This company is a joke, customer service is nonexistent... you end up talking to bots and the quality of the 'custom measurements' could be better taken by 3 blind mice."
• "An inquiry to Indochino's customer service email went unanswered for OVER A MONTH."
• "I’ve talked with both customer service and the store and both were not helpful."
• "Worker for my latest alterations had a lot of attitude."

Suit Fit and Quality

Pros:

• "They fit great no alterations needed, I can’t believe it."
• "The suit came very nicely packaged and aside from a steaming I believe no further alterations are needed."
• "Now I have amazingly comfortable suits that get an incredible amount of attention!"
• "The suits arrived fitting great."
• "The end product was perfect, and arrived timely in 2 weeks."
• "Great fitting experience. And having a bespoke suit that fits perfectly is such a revelation."
• "The quality of the custom suits are top notch."

Cons:

• "Now, 30 days before my wedding I received their 3rd alteration attempt to provide me an acceptable suit which remains twice my size in the arms and torso."
• "Worst experience. I wasted 3 hours to get fitted head to toe and the clothes arrived way too big."
• "The new jacket is way too small and has to be remade( likely ) again."
• "The jackets are too tight (my arms barely go through the sleeves) and small."
• "I ended up with skin tight pants and suit jackets that I can’t cross my arms with."
• "The vest is laughably small, closely resembling a crop-top. The pants are about 3 inches too short when standing upright."
• "When the suit was mailed out the shirt was really baggy and the pants were way too small and tight."

Customer Experience

Pros:

• "I've been a customer at this Indochino for 5 years and every time I schedule an appointment I am struct by the professionalism of the team."
• "Melissa was wonderful and took time to thoroughly take all of my measurements, explain the process, go through all of the options, and help me make informed decisions on all of them."
• "This guy was amazing! Not only was he knowledgeable and professional, he was extremely meticulous and got my measurements down perfectly."
• "Melissa was professional and extremely knowledgeable."
• "Courteous efficient, and very accurate measurements."
• "I am extremely impressed with the service and expertise that I received from Tylor and his colleagues at Indochino."
• "Melisa Charmel was/is an extraordinary help!"

Cons:

• "It's not about how you start but rather how you finish...I had an interesting experience with Indochino for my wedding. 9 mens suits in total with the vast majority requiring re-work."
• "What’s the point of getting custom-made fits that you need to take back and get altered?"
• "Just say Indochi-NO! This is an absolute must avoid. Terrible service and incompetent tailoring will make this a nightmare."
• "The staff almost made me feel like I did something wrong. They were condescending."
• "Pants are way too loose and don't look good."
• "A 'custom fit suit' that’s so poorly made it would look sloppy on anyone."
• "When I went into get measured and fitted, the process seemed rushed and the staff inexperienced."