Hook & Reel Cajun Seafood & Bar Reviews Summary

Food Quality

Pros:

• "The food was absolutely delicious."
• "The food and service were exceptional, just like my first visit a month ago."
• "The food was amazing like the best one of the best seafood boils I ever had."
• "The seafood is great, fresh, not over cooked."
• "The food is delicious. The flavors are on point and their drinks are amazing."
• "The presentation is cool and the food did not disappoint. It was delicious! EVERYTHING was cooked perfectly and fresh!"
• "Everything I had from my pina colada and my snow crabs and shrimp with seasoned creamy butter was de-LICIOUS!!!"

Cons:

• "The crabmeat salad was a bit of a disappointment. It was difficult to discern whether the crabmeat was real or imitation."
• "The meal was average, nothing special to excite my palate."
• "The seasoning was salty and non existent at the same time."
• "The quality of the seafood is good. But that hook reel special blend sauce is soo bad."
• "Food was not spicy. Rather bland."
• "The Food was horrible! It came out in a water based seasoning.. more water then seasoning."
• "The seafood is bland, in a puddle of yellow grease…I ordered garlic butter… everything wreaked of fresh seawater."

Service

Pros:

• "Very casual atmosphere and servers are friendly & helpful."
• "The food and service were exceptional, just like my first visit a month ago."
• "The atmosphere is great, food was fantastic, and the service was speedy and efficient."
• "Food is excellent and the customer care OUTSTANDING."
• "The waiter we had, Omar, was very good and was able to answer all of our questions."
• "Service was great."
• "The employees were very friendly and very quick with the service which was really nice."

Cons:

• "I asked for the manager and he told me he took 15% off because it was a mistake, I couldn’t believe it not 15% off the bill, but 15% off that specific order - I told him I won’t be back, and he said “ok” …a mess!"
• "The meal was average, nothing special to excite my palate. The waitress was NOT engaging, the atmosphere was dense."
• "Horrible experience Nice atmosphere very clean but the staff are lazy."
• "Really bad service. Greeter and waitress spent my entire visit on their phones."
• "Our bartender, and waitress because we stayed at the bar took 45 minutes just to give us our appetizer that was just a soup took an additional hour for us to get our crab boil and had to wait over 20 minutes just to get our drinks refilled."
• "However the service wasn’t bad but could’ve been better had to keep waving our waitress down even though it wasn’t that busy."
• "The service was not good at all."

Atmosphere

Pros:

• "Very casual atmosphere and servers are friendly & helpful."
• "My BFF took me here for my birthday and we had a blast!"
• "Ample room for COVID-19 distancing."
• "The environment was quaint and comfortable."
• "The atmosphere is great, food was fantastic, and the service was speedy and efficient."
• "It was a nice laid back place."
• "EXCELLENT FOOD!! On the eve of my visit, great atmosphere."