Hook & Reel Cajun Seafood & Bar Reviews Summary

Service

Pros:

• "The manager Shad was friendly and I want to compliment him on his venue and their exceptional service."
• "Lowell took real care of me from start to finish, had a very hard day, but just his hospitality, helped me get through the night."
• "Managers Andre & Lowell were very professional to correct the matter."
• "The young ladies that greeted us were absolutely delightful & provided great svc."
• "Our server was really nice and attentive and the servers were helping each other out which made everything run smooth."
• "Lovely attentive waitress."
• "Our server Tyler was awesome he help us with the menu so thank you for the great first time experience."

Cons:

• "We sat down and waited 20 minutes for waiter."
• "Service was not good at all."
• "The actual entree seafood boil (for 2) took over an hour to receive."
• "I was sitting at the bar after I was waiting 5 minutes i told the bartender I was ready to order a drink she told me I had weight."
• "Our waitress was polite but we could never find her except at the bar chatting it up and dancing."
• "The waiter also clearly didn’t want to be there."
• "Horrible customer service I will not come back here ever again."

Food Quality

Pros:

• "The food was good. I had a shrimp po boy and the lobster bisque which were both very good."
• "The crabs were amazing and their drinks were on point!"
• "Our dish was delicious - finished them to the last drop."
• "The food was flavorful and the portions were very filling."
• "The best seafood I have had in a very long time."
• "Food is fresh & flavorful."
• "Food came out fast and was fresh. Tasted very good."

Cons:

• "The Corn wasn't Good."
• "Food not worth the price."
• "The only thing I enjoyed were the shrimp. The broccoli was ok, the corn, snow crab legs, and the scallops didn't have a taste to them."
• "A seafood boil should sizzle with flavor, this was very bland, even on the spicy level."
• "The food was trash not even worth the price."
• "Rice I ordered was Rock hard like it was cooked 8 hours ago and left out to dry."
• "The snowcrab legs were small and definitely overcooked."

Management

Pros:

• "Keep up with the great management!"
• "Management at its finest! It was giving black excellence!"
• "The manager on shift was very pleasant."
• "The manager Marcus came over to check on us and he was so delightful."
• "The hook and reel in Linden NJ was a wonderfully pleasant experience all the staff was wonderful."
• "The staff was kind along with their manager David."
• "The manager David were awesome I will definitely be visiting this location again soon."

Cons:

• "I canceled the order, because of the inconvenience as I had to get back to my own job."
• "Also I ordered Lobster Bisque and Never Received it and Was Charged for it."
• "The manager did apologize on the WAITERS’ behalf."
• "I asked to speak to the manager and he told the waitress he was in a meeting and offered to take the drinks off the receipt."
• "Would I go back? Probably not, since it’s obviously poorly managed."
• "Nasty Owner !!!!!"
• "This location needs better training on cleanliness and cross contamination."

Ambiance

Pros:

• "Mother's Day was a peaceful, fun and delicious experience!"
• "Inside Hook & Reel you will smell the wonderful aroma of delicious, tasty seafood."
• "The atmosphere were amazing, I will definitely be going back."
• "They make you feel welcomed!!"
• "The atmosphere is lovely."
• "We were also impressed with the cleanliness, decor and ambiance of the restaurant."
• "The atmosphere is amazing they always got good music playing."

Cons:

• "The location was ok. The menu was sticky and their music choice was not it."
• "I walk in there was no host to greet me at the entrance I waited for at least 5 min before anyone even notice I was standing there."
• "Inside of the location phones lost internet and they are not provide internet for costumers."
• "The counter was dirty and sticky."
• "Atmosphere neither here nor there, Jersey strip mall kind a thing, you know."
• "Nice place, ambiance wasn't terrible."
• "The music choice was very urban... I felt the music was inappropriate."

Value

Pros:

• "Ok I ordered the 50 dollar plate... They are NOT stingy with the serving at all."
• "You will not have a seafood dining experience like this anywhere and definitely not at these low prices."
• "The prices are fantastic."
• "You get what you pay for. This is an inexpensive seafood boil place."
• "Love the food variety & prices."
• "Really good value for what you get."
• "These deals make it so your draft beers come to $2 each and less than a dollar per wing."