Crabbae Seafood Restaurant And Catering Reviews Summary

Customer Service

Pros:

• "However, the young lady at the counter was extremely professional and polite."
• "They also have good friendly customer service which I’m very big on."
• "Customer service over the phone was superb."
• "Excellent Food and Great Customer Service, Crabbae is a gem in Maplewood!"
• "The service is also very friendly and every order was fulfilled exactly how I ordered it."
• "Staff is amazing and attentive. They even have a party room I can’t wait to indulge."
• "Customer service is great and I like that I get notified when my order is ready for pick up!"

Cons:

• "Customer service is trash…. I was over charged…"
• "I told the host I have a baby in the car, not from the area and they didn’t seem to care, just kept saying 'we are working on it'."
• "Then I get the food AND ITS THE WRONG FOOD!!! Highly disappointed I WILL NEVER ORDER HERE AGAIN."
• "They need to work on a system very unorganized the wait is unbelievably long very unprofessional."
• "I went to the Maplewood location and the hostess was unnecessarily rude and greeted me with a tacky comment."
• "The girl at the register was so rude… attitude the whole entire time."
• "TERRIBLE EXPERIENCE I WILL NEVER COME BACK HERE EVER AGAIN CUSTOMER SERVICE IS TERRIBLE."

Food Quality

Pros:

• "The food was Delicious! The ime wait was very reasonable considering the special day."
• "The food is amazing here! The steak & cheese egg rolls are so delicious 😋"
• "I’ve been searching for a good seafood spot & I’m happy I found this place, the food is TASTEFUL."
• "The food is well seasoned and taste juicy with every bit."
• "The crab legs were so delicious!"
• "The food was absolutely delicious. Cooked to perfection. Full of flavor, not under or over cooked."
• "The food was fresh and cooked perfectly!"

Cons:

• "Sorry, but I wasn’t impressed... Wasn’t definitely 38.00 worth."
• "Extremely long all of time but now Your definitely losing it not the same cooking at first food over price for small portions very disappointing."
• "The pasta had no shrimps in both orders!!! At all the wings was not hot at all!"
• "The broccoli was overcooked and a bit to salty with the seasoning."
• "The Rasta Pasta was disappointing in that the flavor was a bit bland and the noodles were over cooked."
• "The salmon was burnt...very burnt."
• "The mac and cheese tasted like it had been sitting out."

Value for Money

Pros:

• "The communication was great when ordering, it was ready in time and the prices are reasonable."
• "This was well worth the money and trip."
• "Prices are affordable and staff was professional."
• "Well worth the money spent."
• "The food was flavorful and the portions are unmatched!"
• "Everything was so fresh, it tasted amazing and the portions were great."
• "Great food, Great service and Great Prices!"

Cons:

• "The food quantity for the price is not worth it the two crab cluster they gave us was so small."
• "For the price the portions was small, both of our meals was not as described online."
• "Disappointed.. over priced for the quality of food, $18 for a skinny crab leg.. my salmon Rasta pasta tastes and smells burnt."
• "The dish was also a bit pricey..."
• "DON’T WASTE YOUR MONEY!!!!!! Prices have gone way up and service and food quality way down."
• "The serving size of the crab legs is very small and not much meat in them."
• "I’m honestly saddened that I spent over $100 for food that was not worth it."

Ordering and Wait Time

Pros:

• "I’ll make the trip again."
• "The wait was only long because it was a holiday had a little misunderstanding."
• "The online food ordering, along with the courtesy call back to let you know your food is ready cuts down a lot of time."
• "I received a call telling me my order was ready for pick up."
• "I called and my order was right on time."
• "Customer service is great and I like that I get notified when my order is ready for pick up!"
• "The only way you know your order is ready is when they call."

Cons:

• "But when I got there, wait time was oddly longer than I thought it should be since I got a callback saying food was ready."
• "I placed an order the day before when time to pick up it wasn’t ready had to wait an hour for my food and my receipt adjustment."
• "Living 20+ mins away, that kind of window with no order tracking is problematic."
• "We did not receive them until 9pm. We thought the meals would have been ready by 7:30pm."
• "I had to wait another 5-7 mins at pick up.. why you ask.. inefficient check out..."
• "Honestly I ordered my food a hour and 30 mins ago and it’s still not ready!!"
• "It took over an hr and a half to receive my order for my food to be cold upon arrival."