Hook & Reel Cajun Seafood & Bar Reviews Summary

Customer Service

Pros:

• "Great customer service and very attentive."
• "The customer service from Ms Crystal was excellent!!"
• "Our server, Selena, treated us so well and was so kind."
• "Everything was delicious and service was excellent!"
• "Trinity was attentive and very friendly."
• "Our server Brianna never missed a beat."
• "Our server Tylisha J was awesome."

Cons:

• "Terrible service and did nothing to compensate for it."
• "Service here is poor, there is a lot of staff walking around but they all seem to ignore the tables."
• "Service was lower than a 1 star in my opinion."
• "They put me on hold for a long time and then disconnected."
• "The service was horrible, the waitress (wish I asked for her name) was just rude."
• "Customer service here sucks!!!"
• "The manager handled this situation poorly."

Food Quality

Pros:

• "Food taste really fresh."
• "The food was delicious and the drinks were really good."
• "Food is great and drinks too."
• "The food was awesome!"
• "The food was very good for the most part."
• "The food was delicious and filling."
• "Food was great but Danny’s service was exceptional."

Cons:

• "The scallops had no taste."
• "I also had the shrimp basket and the shrimp was bland."
• "The CrabMeat Roll (Yuck). Didn’t even taste like crabmeat."
• "The food we ordered: clams, shrimp, chicken wings, fries and broccoli were bland."
• "We ordered the crabmeat fries and it tasted like mayo with imitation crab on top."
• "FOOD HERE IS NOT FRESH."
• "The diner was half frozen."

Ambiance

Pros:

• "The atmosphere is amazing. I was literally jamming in my seat the whole time."
• "This location has ample space and parking."
• "The delicious food and atmosphere really made our night :)"
• "The restaurant was gorgeous & so clean!"
• "If your looking for a great vibe this is 'THE PLACE'."
• "The atmosphere was extremely clean and smelled fresh."
• "The atmosphere is great."

Cons:

• "I’ve been here twice at 10pm for them to tell me I can’t eat in when they don’t close until 11pm."
• "Lighting in the back was a little dark."
• "On Saturday nights let's hire a DJ and play mind-numbing music at an ear-splitting volume!"
• "When you enter the seafood smell is a bit strong."
• "The floor was also littered with napkins and menus."
• "The menu and table were dirty I had to wipe crumbs off."
• "Twice I ordered alcohol drinks that seemed watered-down."

Value

Pros:

• "They give you a great amount for the price."
• "The food is awesome. The prices are great."
• "For 39.99, can’t go wrong, good enough portion for 2."
• "Great food, prices and service."
• "Food was delicious, & great portion size."
• "The food was fresh and I really enjoyed the seasoned garlic butter sauce."
• "The food was super fresh and tasted great."

Cons:

• "The price for only one steamed king crab with one corn and some small potatoes is too much $75?.?."
• "The shrimp poor boy is $14 and the size of a hot dog bun with only 5 pieces of fried shrimp in it."
• "Had to ask for a $55 order to eat enough, otherwise the personal portions have little food and I had to add side orders and of course pay more."
• "But adding 18% gratuity to the bill is ridiculous. The service is not worth an 18% tip."
• "Also just so you know if you don’t finish the food within 90mins you will be charge an additional $15 I think per pound and there is about a 15% gratuity added to the bill."
• "BEWARE they charge automatic 18% Gratuity."
• "1st time been there with my family worst experience I ordered an appetizer I never got it to the table the staff waitress didn’t check till I asked for it again and it was wrong one what I ordered never again 1st time and last time."