Bonefish Grill Reviews Summary

Service

Pros:

• "Ben was our server. He was polite friendly. And professional."
• "Our waitress caught me at the door with gave me my credit card which I had left in the bill holder. Really nice and thoughtful person."
• "The bartender, Tom(?), remembers us, our drinks, details about our lives and family as if we came in daily."
• "I had amazing experience with the Manager Amber and waitress Natasha."
• "Julio was our waiter and really went above and beyond- we just loved him!"
• "Shelby was phenomenal! So understanding and patient."
• "They’re fast with the orders, food was delicious and customer service was all that."

Cons:

• "It's always very frustrated when you go to this restaurant because they say that will sit you in 30-40 minutes but they never do."
• "I don't understand receiving sass for not tipping on an order that required absolutely no waiter service."
• "You may want to have your staff refrain from giving 'closing soon warnings' to patrons 45 minutes before you close."
• "I have been waiting for someone to ask if I needed another drink for about 20 minutes."
• "The waiter wasn't attentive at all.. It took 15 minutes just to get hot water."
• "This place has terrible service. Made a reservation and still had to wait over fifteen minutes to be seated."
• "A gentleman fell on the way to the bathroom because the floor was so slippery."

Food Quality

Pros:

• "She had a delicious Rainbow trout with broccoli and coleslaw and I had Crab cake with a sirloin steak and broccoli and coleslaw which was flavorful and delicious."
• "The cod imperial was cooked well and featured a mix of shrimp and crab."
• "Definitely recommend this place for a nice brunch and dinner!"
• "I ordered the crab cakes (tasted better than it looked) and mussels (delicious!) for appetizers."
• "The food was fine, some better than others. The bang bang shrimp was very good, if a bit heavy, though the fish and chips was oily and bland."
• "The salmon; soooo good."
• "Portions were generous enough so you didn't leave hungry and the appetizers rocked for tasty starters!"

Cons:

• "A dirty and dusty restaurant with fruit flies landing on the awful food they serve you."
• "Don't get the salmon caprese. It wasn’t good at all."
• "The garlicky mashed potatoes were cold and served cafeteria style with a scoop."
• "The size was so small, even a child would not get full."
• "The food was bad."
• "Also it taste like, it was cooked in boiled water instead of grill."
• "The crab came was watery, the cod imperial was very dry and has no flavor."

Ambiance

Pros:

• "Comfortable and nice decor."
• "The music and the atmosphere were spot on."
• "Delicious food as always, but with the best service we’ve ever received at this location."
• "The staff was fabulous and of course the food was delicious, as always."
• "From presentation to service and food quality, top notch in all the above!"
• "Bonefish Grille Restaurant is The Best!"
• "The atmosphere is nice."

Cons:

• "Floors under the tables were trashed."
• "Noise level very high. Music was not to our aged liking."
• "Unfortunately, sitting at the booth can be uncomfortable the seating is horrible and there is an annoying LED that beams onto your table."
• "We were purposely ignored and I am 100% sure it was due to our ethnicity."
• "Very elderly customer base was dining all around the restaurant. We kinda felt like we were at a 5 star retirement place."
• "A very long, black human hair found inside napkin rolled up with utensils."
• "Table tops were sticky and had food left over from last customer."