The Crabby Shack Reviews Summary

Food Quality

Pros:

• "What a great crab roll! Unexpectedly good! Fresh and fragrant!"
• "The Crab Rolls which are delightfully delicious 😋."
• "The crab legs with the garlic sauce is DELICIOUS."
• "These clobster rolls are delectable!! Sweet, rich, delicious! The seasoning was perfect."
• "The food was very tasty and plentiful!"
• "The snow crab in garlic butter sauce with potatoes and corn is so good that the word good is not even doing it justice."
• "The crab, lobster and shrimp tacos which was also DELICIOUS."

Cons:

• "the food may have been good, but I would not know because it was frozen."
• "The lobster/Crab/Clobster placed in a toasted hot dog bun is NOT worth $18!"
• "Crab roll was so salty I couldn't finish it."
• "The steaming shrimp was bland, nor deveined."
• "The food was disgusting and pricey."
• "The crab cake came cold."
• "The food was not hot."

Service

Pros:

• "Thank you to the cashier who did her absolute best to keep everyone happy, I appreciate you!"
• "Customer service is A1. Staff is knowledgeable about the menu and suggestions."
• "Service was good and the food was tasty as well."
• "Staff is super friendly and quick."
• "The staff was cool and there was a crowd but we didn't have to wait for a long time at all."
• "The host did an excellent job at moving the long line through."
• "The staff members were extremely nice; excellent customer service."

Cons:

• "One of the staff went on a rampage because I showed up to order just before closing."
• "I called the restaurant again, first I was told he’s on the way. I explained I was already told that 40 minutes ago!"
• "A bit of attitude was given by the kitchen staff when requesting to pay for more sauce."
• "Walk in OVER an hour before close and the guy behind the counter rudely says 'we're a delayed, it'll be 20 minutes for food, oh and dining is closing now'."
• "Customer service and delivery are horrible."
• "However customer service is horrible. Cashier was very rude, and unhelpful."
• "The workers were very impolite."

Value

Pros:

• "This is a wonderful, reasonably priced little seafood spot!"
• "Really good food, and for what you pay I say it's worth it."
• "The price is great, the music was great, cute vibe."
• "Food surprisingly affordable."
• "How can you argue with a pound of crab legs for $20?"
• "Paid about $70 for the meals which I feel was appropriate for the quality and quantity."
• "I'd say the prices are pretty reasonable."

Cons:

• "It was decent, waaaaay too over priced, I don't like to feel shorted just so a business makes a profit and under hand the customer."
• "The food was disgusting and pricey."
• "Very expensive!"
• "For two rolls, two frozen drinks and tip, at almost $100 it’s too expensive for frozen old lobster."
• "Very disappointed.. overpriced, small portion, we ate there and the food was not hot.. $73 and left hungry."
• "Wayyy to expensive for the low quality food."
• "The food is very expensive and the price is not commensurate with the quality of the product."

Ambiance

Pros:

• "Crabby shack is a great place to eat or chill. Atmosphere is super vibey."
• "Place was trendy in a good way, and clean."
• "Its a small place but the nautical theme/decor is done to perfection."
• "It’s cute, they played great music and they absolutely know about Old Bay seasoning."
• "The decor is oh so cute."
• "The place is nicely decorated and always so, so clean!"
• "The cute store front, combined with the nautical theme decor inside provide for the perfect ambience."

Cons:

• "It's small, crowded and loud for the amount of volume they do."
• "The place was packed. My friends and i waited outside for about 35 minutes."
• "The shack is also too small! They need to invest in a second cash register & most certainly open a second, if not third location to accommodate their growing business and long lines."
• "The place is just really small so when it gets busy, seating becomes a little uncomfortable."
• "It's almost a carry out joint with small tables outside."
• "The environment of the place is friendly, clean, and the interior design of the shack is so cute I would look around and enjoy the scenery while eating."
• "This place is always a great place to come and have a nice casual seafood dinner."