Hook & Reel Cajun Seafood & Bar Reviews Summary

Service

Pros:

• "Our server was JoJo and she was amazing great personality and charm."
• "Every time the service was great."
• "Madeline was our server, and she was very attentive and observing of anything we needed."
• "Sarah was our waitress and she was sunshine from the door."
• "Rafael was the waiter, and he was amazing."
• "Our waitress Juliana was super friendly and always made sure we good."
• "Our server Sam was great. He checked on us and informed us about the specials."

Cons:

• "I called for the first time. I got some girl at 11 am to place an order for pick up. She was less then helpful."
• "Called back and girl at desk was rude unprofessional! Never again!"
• "The only thing that turned me off was the guy name Julio, he seemed a bit impatient and spoke abruptly with me, I was surprised to learn he was the owner."
• "Although my server was busy with other tables no other staff ran any food or checked on any table."
• "However, considering it wasn't busy at all when we went - servers were inattentive. Other than the initial inputting of our order, we had to get up and walk to the servers to get helped."
• "No manager walking around checking tables."
• "So you mess up my order and I gotta come back there, and that’s the best you can do. Truly disappointed in this poor disregard of customer service."

Food Quality

Pros:

• "We could tell the food was freshly made and seasoned to perfection."
• "The food was hot, fresh and delicious."
• "The seafood was so good! The best part was the french fries with crab meat."
• "Food is bought out quickly and so tasty."
• "The food was awesome, and well worth the price."
• "The food was delicious and fresh."
• "The seafood is always fresh and delicious."

Cons:

• "Sometimes the food is really good and sometimes I could not eat the flounder."
• "The noddles were over cooked and there was barely any sauce in my boil."
• "This was by far the WORST food I’ve ever had. First of all my cold Cajun fries were half season half BLAND."
• "The fried calamari was the worst that I’ve ever eaten."
• "The flounder and the calamari wasn't good. It didn't taste fresh."
• "The meal it's self, we both noticed that the corn was just mush. Like it sat in boiled water for to long or over steamed. The shrimp in both our dishes were over cooked. Super chewy."
• "The food is not seasoned and the sauces are not flavorful."

Atmosphere

Pros:

• "The vibe in the restaurant is awesome, very clean."
• "Amazing place to watch sports."
• "Very nice atmosphere."
• "The atmosphere is chill, music and different tvs, and the employees are very nice!"
• "The atmosphere was great!"
• "The atmosphere is relaxing."
• "The atmosphere is lively."

Cons:

• "I went to Hook and Reel for lunch. The music was so unbelievably loud... We asked the waitress to lower the music level. She refused. We left."
• "This place is OVERRATED and they are price gouging!!"
• "The drinks weren't bad, but it could have been a bit stronger. If I am paying $16 for Strawberry Hennessey, I expect it to have a kick to it."
• "Other than being wildly overpriced for chain restaurant seafood, no complaints really."
• "Personally don't like the appetizers too much nor the fried food they have."
• "It wasn't crowded, so our food came out very fast. I was told it gets very busy one the weekends."
• "When for lunch place is huge but only 2 tables and no one sitting at bar."

Management

Pros:

• "Manager John was very hospitable."
• "The manager was very kind and involved as well, and I love to see a manager who actually helps and cares in a restaurant."
• "Manager is an absolute legend, staff are fantastic and a credit to him."
• "The manager is awesome. In September I came here because my order for my mothers birthday was incorrect and he replaced it without any issues."
• "The management is very professional, they make you feel welcome from when you take your first step in the door."
• "The manager Romeo was excellent."
• "After reaching out to the store, the manager John did a remarkable job fixing the issue."

Cons:

• "Ordered via uber, crabs had an ammonia taste, called the restaurant to express concern, placed on hold for 18 minutes until a manager was available, manager was less than helpful or concerned about the potential food safety issue."
• "Beware of the cashier. If you don't check the balance of your credit card, then you will think that you paid the amount you was told."
• "Unfortunately, the food is not worth the price... Slow to provide service."
• "I reported them to the state attorneys office and the better business bureau!!"
• "If I could give it 0 star I would."
• "So you mess up my order and I gotta come back there, and that’s the best you can do. Truly disappointed in this poor disregard of customer service."
• "Drinks were extremely weak especially for the price you pay!"

Value

Pros:

• "Brought the summer special home and it was perfect, it was first time buying, and it was well the worth it for the price."
• "Great portions I love to see A LOT of food."
• "Food was great and portions were big."
• "The location has a parking lot and the price was definitely reasonable."
• "Good price for a good time."
• "For less than $40 you can get crab legs, shrimps, and mussels in a bag."
• "My party group was fully satisfied and couldn't believe the service/very reasonable cost."