Totaram Jewelers Online Reviews Summary

Category: Jeweler

Address: 17 Clyde Rd #201, Somerset, NJ 08873, USA

Phone: +17322286300

Rating: 4.7
based on 275 reviews.

Customer Service

Pros:

  • "They got in touch with me after I placed my order, to go over my order details with me."
  • "Raj helped us to make this purchase. He was prompt, professional and transparent in dealing with us."
  • "I like their customer service. Great!!"
  • "Both the owner Mr. Gupta and his staff are very professional and courteous."
  • "Excellent customer service, always responded to my questions in a timely manner and shared additional pics. on my request."
  • "I always had great customer service experiences, especially with Vandana."
  • "The customer service was prompt and helpful with any questions."

Cons:

  • "AVOID!!! RUDE & UN WELCOME customer service, Fake 5 Star Reviews???"
  • "The response we got was 'I have already explained this and we cannot keep repeating'!"
  • "He was initially cordial but when I had asked the question, the way he answered was very rude."
  • "The supervisor was too arrogant to tell me 'Do you even understand what it means by shipping out to you within 5 -7 business days'?"
  • "Very Impolite! This is no way a US customer service (typical desi way of treating customers)."
  • "No customer service at all, at least in my case."
  • "They have the worst customer service e So much so that they use cuss words for you in their messages."

Shipping and Delivery

Pros:

  • "The item was shipped as soon as we confirmed the ring size and it reached us in just a few days."
  • "Received within 4 days of placing the order."
  • "Faster shipping and delivery."
  • "The shipping was very fast and well-tracked."
  • "Fast shipping and amazing customer service."
  • "Very fast delivery, 1 week early."
  • "Item has been shipped on the same day as mentioned in the site."

Cons:

  • "The shipping took a little while."
  • "Website was showing as the baby bangles will get delivered in 4-5 days, so we ordered it and immediately we got a call from the store that your item will get shipped after 15-20 days as it will come from India."
  • "Interestingly I didn’t receive the product and the shipment has been delayed for 8+days which was earlier promised for Ugadi evening."
  • "But the delivery was not on time in the website it says 7 to 10 days."
  • "I ordered a $100 hoop earring as a gift on 26th November 2:00 PM EST...earliest they can ship my order on 6th December from India."
  • "The customer service is rude and make false promises about the delivery time."
  • "They don't care about the customers."

Product Quality

Pros:

  • "Totaram Jewelers has gorgeous jewelry at reasonable prices."
  • "The Uncut Necklace looks the same as in the website and is too good and I liked it so much."
  • "The product got shipped and arrived right on time. It is exactly as on the website and looks beautiful."
  • "The items I received were just beautiful and exactly the quality I expected."
  • "No compromise on quality! Beautifully and finely made Jewelry is sturdy and stunning at the same time."
  • "The design was even better than the picture on the website and I even got it tested at a local jeweler and they confirmed that it was 22k gold."
  • "The item I received is exactly and more beautiful than the website. The finishing of the item is very good."

Cons:

  • "The stone on one of the ear rings was missing."
  • "The hoops do have some sharp edges at the closure though, which I will probably have to tap down myself."
  • "No quality control."
  • "The necklace I bought was of cheaper quality than I thought."
  • "The back of the diamond bangle design was not smooth made sharp edged design at back."
  • "It looked light and design is not safe for baby."
  • "After receiving it, my daughter used it for 6-7 days and after that on the 7th day, we saw that there is a crack in one of the bangles."

Customer Experience

Pros:

  • "We had an excellent experience with Totaram not just in US but also in India."
  • "I would definitely recommend Totaram online shopping."
  • "Overall I had a wonderful experience and I would highly recommend Totaram Jewelers to anyone in the market for high quality jewelry."
  • "I am really pleased with the service, promptness and the quality of the items."
  • "I love to shop with Totaram online jewelers."
  • "I have had a really good experience buying from Totaram Jewelers online."
  • "I am a happy customer of Totaram Jewelers."

Cons:

  • "Do not recommend this store, there are several other stores where customers are not let down and are treated professionally."
  • "This experience has left a sour taste in my mouth, and I have no intention of doing business with them in the future."
  • "Second order Experience - On the 2nd order these guys were demanding me to change my above review to confirm the order... such a cheap attitude..."
  • "Hope this review will save others from losing their hard-earned money."
  • "They just ignored the email and did not answer any of my questions."
  • "Overall very poor customer service though being repeat customer."
  • "The worst online shopping experience ever."

Thanks! Your review is awaiting moderation.