Address: 17 Clyde Rd #201, Somerset, NJ 08873, USA
Phone: +17322286300
Rating: 4.7
based on 275 reviews.
Customer Service
Pros:
"They got in touch with me after I placed my order, to go over my order details with me."
"Raj helped us to make this purchase. He was prompt, professional and transparent in dealing with us."
"I like their customer service. Great!!"
"Both the owner Mr. Gupta and his staff are very professional and courteous."
"Excellent customer service, always responded to my questions in a timely manner and shared additional pics. on my request."
"I always had great customer service experiences, especially with Vandana."
"The customer service was prompt and helpful with any questions."
Cons:
"AVOID!!! RUDE & UN WELCOME customer service, Fake 5 Star Reviews???"
"The response we got was 'I have already explained this and we cannot keep repeating'!"
"He was initially cordial but when I had asked the question, the way he answered was very rude."
"The supervisor was too arrogant to tell me 'Do you even understand what it means by shipping out to you within 5 -7 business days'?"
"Very Impolite! This is no way a US customer service (typical desi way of treating customers)."
"No customer service at all, at least in my case."
"They have the worst customer service e So much so that they use cuss words for you in their messages."
Shipping and Delivery
Pros:
"The item was shipped as soon as we confirmed the ring size and it reached us in just a few days."
"Received within 4 days of placing the order."
"Faster shipping and delivery."
"The shipping was very fast and well-tracked."
"Fast shipping and amazing customer service."
"Very fast delivery, 1 week early."
"Item has been shipped on the same day as mentioned in the site."
Cons:
"The shipping took a little while."
"Website was showing as the baby bangles will get delivered in 4-5 days, so we ordered it and immediately we got a call from the store that your item will get shipped after 15-20 days as it will come from India."
"Interestingly I didn’t receive the product and the shipment has been delayed for 8+days which was earlier promised for Ugadi evening."
"But the delivery was not on time in the website it says 7 to 10 days."
"I ordered a $100 hoop earring as a gift on 26th November 2:00 PM EST...earliest they can ship my order on 6th December from India."
"The customer service is rude and make false promises about the delivery time."
"They don't care about the customers."
Product Quality
Pros:
"Totaram Jewelers has gorgeous jewelry at reasonable prices."
"The Uncut Necklace looks the same as in the website and is too good and I liked it so much."
"The product got shipped and arrived right on time. It is exactly as on the website and looks beautiful."
"The items I received were just beautiful and exactly the quality I expected."
"No compromise on quality! Beautifully and finely made Jewelry is sturdy and stunning at the same time."
"The design was even better than the picture on the website and I even got it tested at a local jeweler and they confirmed that it was 22k gold."
"The item I received is exactly and more beautiful than the website. The finishing of the item is very good."
Cons:
"The stone on one of the ear rings was missing."
"The hoops do have some sharp edges at the closure though, which I will probably have to tap down myself."
"No quality control."
"The necklace I bought was of cheaper quality than I thought."
"The back of the diamond bangle design was not smooth made sharp edged design at back."
"It looked light and design is not safe for baby."
"After receiving it, my daughter used it for 6-7 days and after that on the 7th day, we saw that there is a crack in one of the bangles."
Customer Experience
Pros:
"We had an excellent experience with Totaram not just in US but also in India."
"I would definitely recommend Totaram online shopping."
"Overall I had a wonderful experience and I would highly recommend Totaram Jewelers to anyone in the market for high quality jewelry."
"I am really pleased with the service, promptness and the quality of the items."
"I love to shop with Totaram online jewelers."
"I have had a really good experience buying from Totaram Jewelers online."
"I am a happy customer of Totaram Jewelers."
Cons:
"Do not recommend this store, there are several other stores where customers are not let down and are treated professionally."
"This experience has left a sour taste in my mouth, and I have no intention of doing business with them in the future."
"Second order Experience - On the 2nd order these guys were demanding me to change my above review to confirm the order... such a cheap attitude..."
"Hope this review will save others from losing their hard-earned money."
"They just ignored the email and did not answer any of my questions."
"Overall very poor customer service though being repeat customer."