Bonefish Grill Reviews Summary

Service

Pros:

• "Our server Joe, was awesome, friendly and very talkative."
• "I had an AMAZING time at the Bonefish, Deptford. This was my 1st indoor restaurant visit in over 5 months, and Renee, our server, was so attentive and comforting, she has made it comfortable to come out again."
• "Very nice and clean atmosphere with informative servers."
• "We had a great time tonight! The food was excellent and Jenn B. was a great hostess."
• "Our server today Jen B was excellent."
• "Service tonight in Deptford was excellent (thanks Ethan)."
• "The staff are knowledgeable, friendly and attentive."

Cons:

• "For my first time there I was expecting better. The service was very slow."
• "Kyle was our waiter, he was very inattentive."
• "The server was just not well trained and did not provide service that was on par with the price point of the restaurant."
• "Our server was Ally D and she was quite rude."
• "The downright inexcusably poor service started at the host station."
• "Waited 20 minutes for our server to arrive."
• "Service is very slow- total time for the meal was over two hours."

Food Quality

Pros:

• "Great atmosphere and food Especially the 'bang bang shrimp' dish."
• "The food itself was banging as always."
• "The food was delicious, especially the Rockefeller butterfish."
• "We shared the Bang Bang Shrimp appetizer which was excellent."
• "The food, drinks and atmosphere are always top notch."
• "Food was outstanding and service was excellent."
• "Everything that I ordered was delicious."

Cons:

• "The cod entrée was terrible to small skinny pieces of fish that were crispy."
• "One of our dishes came out WRONG. Not a little wrong but entirely different than what was on the menu."
• "The salmon and steak were like they took an extra lap on the grill - overcooked and lacking that punch of flavor I was hoping for."
• "The food was a bit of a letdown."
• "The food was subpar. The couple next to us sent their food back and didn't even want a replacement."
• "Scallops and shrimp are obviously frozen, nothing fresh about anything any of us ordered."
• "The food was overcooked."

Management and Staff

Pros:

• "The management and staff are always so friendly and cheerful."
• "The owner came over and spoke with us. He was very nice and welcoming."
• "Each server has a fabulous unique personality, and it makes dinner or lunch super enjoyable."
• "The waitstaff is super friendly and the kitchen staff is top notch."
• "I know that people and actions like this must also be guided by great management."
• "Also, I loved that both of the assistant managers on tonight, stopped by to say hi and check that everything was going well!"
• "Renee and Christina are the best bartenders!"

Cons:

• "I had a horrible experience with the owner!"
• "What did this wonderful manager do for customer retention, nothing."
• "The manager Bill is very rude."
• "The manager came to the table with an attitude and did not seem like he wanted to do anything to give us a better experience."
• "But the manager sworn to us, we didn't tip enough, we all laugh, because my family always over tip."
• "Management came over to us and had the most undesirable attitude that I’ve ever seen."
• "The manager, Mr. Senior management Thomas brings too small individual portions of crab meat out and proceed to tell us about how much the pricing of crab meat is."

Atmosphere and Cleanliness

Pros:

• "It's welcoming and comfortable."
• "Great, romantic and classy atmosphere for Deptford area."
• "Cozy with a welcoming low light atmosphere."
• "The mood is always set to perfection and they play good music."
• "The atmosphere was great with lots of space between tables."
• "The atmosphere is so relaxing and calming."
• "This is truly a 5 star restaurant. Classy beautiful clean atmosphere."

Cons:

• "The place was chaotic."
• "They need to do a better job of cleaning though. The divider between the bar and restaurant was filthy, cobwebs covered the pendant lights, and the drink menu on the tables was as sticky as taffy."
• "Dining room is loud so depending on the occasion you’re going for, this could be good or bad."
• "The atmosphere was very chilly because we were seated three booths away from on a very rainy and windy February evening."
• "The sun was shining in my eyes so badly that I couldn’t see my plate to eat."
• "The only things that distracted from the experience were that the music was very loud and the room was very cold inside."
• "Want to dine with a large group? I DO NOT RECOMMEND BONEFISH. They do not welcome it and the tension you'll feel is not worth it."