Red Lobster Reviews Summary

Service

Pros:

• "Our waiter was friendly, generous with the cheddar biscuits, and even sent us home with free brownies."
• "General Manager Jose Rivera is worth the trip to visit this Red Lobster location. He knows how to treat customers with his impeccable service, sparkling personality and recommendations on which food to order."
• "kayla did a wonderful job everything came out hot and picture perfect really recommend come here i was really happy with customer service i got🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩 Great Job!!!!"
• "Our waitress, her name was Lex was very professional despite being the only one waiting an entire dining area by herself."
• "Joel take care of us very well."
• "Cayon was very pleasant, knowledgeable about the menu and very attentive."
• "Daniel our server was phenomenal! Very attentive and personable!"

Cons:

• "The waitress was very rude to my husband when he was asking for information about a certain entrees."
• "Our food and service was horrible."
• "Sat us at a dirty table."
• "Long wait, waiter looked to be on something and shrimp taste so processed."
• "Her natural nails were long and had dirt underneath them and she wore no gloves when bringing out or food."
• "We were told that there was a 15 - 20 min wait... However we waited almost 40 minutes and did not receive a text at all."
• "The service was slow."

Food Quality

Pros:

• "The food was amazing. Well cooked, and fresh."
• "The food is well prepared, so I don't mind!"
• "Everything was very good, the food was hot and everything was good overall."
• "The sesame soy salmon bowl entre was outstanding! A larger portion than expected and delicious."
• "The coconut shrimp and grilled scallops were delectable and delicious!"
• "Food was delicious from the stuffed mushrooms to the Bar Harbor Feast."
• "The food came out hot and fresh. The pasta was aldente. Perfect."

Cons:

• "The unlimited shrimp just didn't taste the same."
• "Red Lobseter has frozen, and poor quality food. The portion are small, they don't even give you a salad with pasta dishes."
• "The crab leg cluster was served cold."
• "Everything had that freezer burn taste to it."
• "Shrimp was soggy instead of crisp. Crab legs seemed small and that lobster tail was not even 4 inches long."
• "The lobster on both of our entrees was under cooked, some of the shrimp were under cooked, others were over cooked."
• "The scallops were undercooked."

Management

Pros:

• "Fortunately, the manager was available and righted the wrong. Kudos to her!"
• "Our server Ramar was EXCEPTIONAL! We also met the manager Ranice who is also friendly and amazing."
• "Manager was great..he totally agreed. He took care of it."
• "Manager Brandon was great too, helped us customize our food order to what we liked."
• "The manager even checked on us and other tables around us I made sure everybody was happy with their meals."
• "I went in for my birthday dinner alone and had a few issues. I went to the manager and she went above and beyond to make sure I was happy."
• "Rebecca who I spoke to about this, She was very professional and very nice and asked all the right questions and was very nice."

Cons:

• "Now that's the second time the manager has been asked for and not been able to oblige his customers."
• "The GM should've planned for today to be busy and should've appropriately staffed his establishment for the noon rush."
• "I didn’t bother to request for a manger, because the table behind me had a complaints as well."
• "They changed the menu, and not in a good way."
• "Even when we asked to speak with the manager, it was an issue."
• "This experience was extremely unprofessional and unpleasant. The manager defended the position that having no salads at a restaurant was completely normal, even though it’s clearly not."
• "Not once, did I see the manager on the floor greeting customers."

Ambiance and Cleanliness

Pros:

• "The bathroom are clean and the lobster tank is usually pretty algae free."
• "As far as Red Lobsters go, this is a nice one. Roomy, pleasant, clean."
• "It was busy but not noisy and we were not rushed."
• "Located in a shopping center with plenty of parking area."
• "The restaurant was clean and warm on a very cold night."
• "The atmosphere is nice, but not as private as I would like, otherwise I would have given 5 stars."
• "Enjoyed an outstanding summer salad with fresh strawberries, pecans, and feta cheese. It was topped with a perfectly broiled filet of salmon."

Cons:

• "Sat us at a dirty table."
• "A standard red lobster chain restaurant. For some reason, this place has so few servers and huge areas of the restaurant open, even on Saturday night."
• "The walls by the booth were pretty dirty, food splatter accumulated over time."
• "Looking out the window and property outside all windows is covered is Geese poo."
• "Bathroom was a mess!"
• "Bathrooms are disgusting every visit."
• "Bathroom floor slippery almost fell off toilet towel dispenser hanging off wall counter all wet paper towels everywhere."

Wait Time

Pros:

• "We had the tiki punch and it paired well with the meal."
• "Food came out at a great pace, all at the right temperature."
• "The place started getting busy with only one server in the morning I was surprised at how good she was and she was on her A game didn't forget any thing not even on other peoples orders I forgot her name but she was good."
• "We ate outdoors and it was a great night to do so."

Cons:

• "We were told that there was a 15 - 20 min wait... However we waited almost 40 minutes and did not receive a text at all."
• "I stay in my table more than 15 minutes waiting for the waiter to at least serve us with complimentary biscuits or to ask us do we need anything to drink but nothing of that happened."
• "Ordered at 12 noon was on time for my Tom curbside pickup order was not done until around 6:30-7pm sat in car with toddler hungry and upset."
• "Horrible service. It took 15 minutes for the waiter to take our orders."
• "Had to wait almost 15 minutes before the waitress came anywhere near the table."
• "Sat right away, server took drink order and an app and left. Some time later the app came with no plates on the table, never received water and did not even have our drinks yet."
• "I walked in was not addressed went to the bar try to place a takeout order waited for 15 minutes before the girl turned around and said oh when you're ready let me know and then I said something to the manager Mike and he was like very nonchalant like oh well we messed up but sorry about that."