The Phone Plugz Reviews Summary

Customer Service

Pros:

• "The staff know there stuff willing to help at one point there were 3 of the guys Woking on my phone."
• "I was greeted at the door by a very professional young man."
• "Ash and Timmy were extremely professional, knowledgeable and had excellent customer service."
• "Excellent experience at The Phone Plugz. The staff was knowledgeable, helpful, and patient."
• "Very clean store and super nice peoples."
• "Two brothers own this store. And they are very kind and very friendly."
• "Owner is really sweet and polite. Good customer service!!"

Cons:

• "Suspect, don't trust. Took phone here guy says he can fix it 150. Call next day something else is broken 200 now."
• "DO NOT GO THERE AT ALL NOT EVEN AS A LAST RESORT!!!"
• "9-01-22: When I came in there was already someone yelling at them about using cheap equipment multiple times on their phones."
• "Point is DONT GO HERE. They’re scam artists. They have a nice business. They have a lot of products. It will convince you that this is a more upscale business but it’s not."
• "Wasted my time with my daughter there, then wasted my time with the manager & the owner called me to waist my time."
• "Worst place ever they broke my iPhone 8plus speakers and wouldn’t even deal with it."
• "9-17-22: my phone fell off of my bed I guess while I was sleeping and it had a small shatter at the bottom but the whole screen wasn’t working. I go back in because I had a warranty for 1 month and they tell me they couldn’t do anything for me because the screen was damaged so I would have to pay again to replace the screen."

Repair Quality

Pros:

• "They fixed my 11 pro max that was ran over by a car and a lot of people said it wasn’t repairable."
• "Dude I had an issue with my iPhone for 4 days I went there and speed fix I’m so happy, amazing quick work and super friendly."
• "Had my phone done the same day."
• "He took the phone into his work shop and less than five minutes late the problem was resolved."
• "They fixed my phone in 5 minutes."
• "Replaced my screen in 10 minutes."
• "Brought in my girlfriends iPhone 7, at first it looked like it was ran over by a train, now it looks brand new again! It was fixed in about 15 minutes."

Cons:

• "Ever since I got my screen fixed, my cellphone shuts off and on, camera is blurry, can’t use it."
• "They told me it was a software issue when it was a hardware issue."
• "Your business is all about fixing phones they said they would replace my camera but when I took it to another phone store they told me it wasn't the same camera."
• "Save your money and go to a place where they can actually fix phones."
• "When I came to pick up my phone my speaker, camera, and bluetooth wasn't working."
• "They literally broke my phone screen while trying to fix my battery."
• "Update the phone is entirely broken I have to get a brand new phone."

Value and Efficiency

Pros:

• "Not only were they super nice and fast, but they were also a little cheaper."
• "I had my phone serviced to install new battery for a reasonable price and as a courtesy installed a new screen protector for free."
• "Prices are a great price as well."
• "They activated my phone for free and transferred everything for me for free while they were busy."
• "Great, Quick And Helpful Customer Service And They Gave Me An Amazing Price With A Free Warranty Too!"
• "Their prices are hard to beat they have the most affordable prices I have ever seen."
• "The price was great compared to other places."

Cons:

• "I cracked my phone and got a quote from another phone spot and the price was insane!"
• "The only store i trust in mayfair. DO NOT go to these other stores, all they do is hustle you."
• "They literally give you the best deals by a landslide."