Technesia Reviews Summary

Responsiveness

Pros:

• "Dan is professional, responsive, honest, and great at his job."
• "He keeps you updated when there's something to be updated on."
• "He was even texting me updates while working on it."
• "Dan was super responsive and was able to take my computer right away and fix it within a week."
• "He's extremely responsive and professional, and I would absolutely go to him again."
• "Dan was quick to respond back and able to get my macbook fixed within a week and in a very reasonable price."
• "I texted Dan and he responded very quickly."

Cons:

• "The only criticism I would give is that I wasn’t given a good estimate of how long it would take."
• "I was initially contacting him to see if he could speed up the process if my laptop since i need it for school & work & was willing to pay EXTRA BUT i never got that far!"
• "Delay was due to waiting for the part to arrive."

Quality of Service

Pros:

• "Dan provides me with an excellent quality service that is far exceeds beyond my expectation, very quick turn-around, and very low price."
• "Dan helped me with a custom PC build and he couldn't have been more helpful!"
• "Great communication and awesome customer service."
• "Service was incredible! Dan was quick, communicated well, and went above and beyond with my repair."
• "Dan's extensive tech expertise was evident, and he provided invaluable assistance throughout the entire experience."
• "Dan is an honest, knowledgeable, and approachable technician."
• "Dan is by far the most trustworthy and reliable computer technician I've ever dealt with."

Cons:

• "They have ZERO customer empathy ! Do not understand what good service is and he is IGNORANT !!!!!"
• "They said my laptop couldn't be repaired. Your plan was to install a new hard drive. You explicitly told me I would lose all my files."
• "DONT TRUST HIM WITH YOUR THINGS & DONT GO TO HIM & HIS HOUSE !!!!!!!"

Price

Pros:

• "Dan had it done in 3 days and did it for $140."
• "The Apple Store quoted me more than double the price Dan charged me, so I know he provides the best price."
• "His prices are economical. I have not ever paid more than $80."
• "He fixed my computer in less than 24 hours (Apple would take one week minimum) and he was half the price."
• "Apple would have charged me $300, he charged $150."
• "Dan's service is so much cheaper, quicker, and more reliable than going to a larger repair place."
• "Dan is wonderful. Communicative, flexible, and very fairly priced."

Cons:

• "Brought my iPhone to Dan because it wasn’t turning on... He pressured me to do data recovery and charged me $150... My mother plugged my phone in to charge for 15 minutes and it turned right back on and has been working fine since."

Professionalism

Pros:

• "Dan is great, I highly recommend him to anyone needed computer help! He's easy to communicate with, extremely helpful and knowledgeable, and has fair prices!"
• "Dan is always reliable, affordable and easy to coordinate with."
• "Dan is friendly and professional. Would definitely use his services again."
• "Dan is skilled and professional and he makes his service easily accessible and way affordable."
• "The owner, Dan was very professional throughout during my service visit."
• "Dan is super knowledgeable, friendly, communicative, and prices are very fair."
• "Dan is by far the most trustworthy and reliable computer technician I've ever dealt with."

Cons:

• "I was so disappointed."
• "My friend went back on his word that he gave me, and that spoke volume! If I could give 0 stars I would but unfortunately I can't."