Philadelphia Runner Reviews Summary

Customer Service

Pros:

• "Best customer service I’ve received in a very long time."
• "The staff have always been very quick to assist."
• "Was helped by an extremely friendly, knowledgeable guy by the name of Ross."
• "Darien walked me through the shoe fitting process, and gave me 10/10 customer service."
• "I had the most customized and personalized experience here."
• "Wonderful experience! Sarah was so kind helping me find shoes that won’t irritate my knee."
• "The staff at 18th and Walnut Philadelphia are professional, helpful and very knowledgeable."

Cons:

• "I stopped into the new location a few weeks ago with a friend of mine, and quite honestly, noticed that the staff who was there that day couldn't have been more disengaged."
• "Both the male and female associate didn't even offer other options of shoes for me for something in particular that I needed."
• "Unfortunately, the employees never offered to help and would walk the other way as I approached."
• "She offered no helpful advice as I tried the 3 pairs on regarding how they should feel or what I should be looking for in a long distance shoe."
• "As a multi prior purchase customer, couldn't locate my history; made no further effort to retain business."
• "Went there with my son who knew which shoe he wanted. Salesperson was so pushy and put insoles in his shoes without asking first."
• "Did not go into Philadelphia Runner. Went into Morgan Stanley to try to discuss an account that my Uncle who passed away had an account with this company. They were THE RUDEST PEOPLE I HAVE EVERY DEALT WITH."

Product Knowledge & Selection

Pros:

• "Staff were incredibly kind and knowledgeable -- I learned more about my own body and modern running shoe design in addition to picking up a couple pairs of great-fitting shoes."
• "They are very knowledgeable and will help you find the best shoes for your feet."
• "The employees are knowledgeable and eager to help you find a shoe that matches exactly what you want."
• "Staff were knowledgeable and ready to share their experience with products."
• "They know the products they are selling, they take the time to make sure you are satisfied with your experience."
• "The staff members are knowledgeable and friendly, the return policy should anything go wrong is flexible."
• "Staff is friendly and incredibly knowledgeable."

Cons:

• "I just wish the layout was a bit more logical — it’s hard to tell where 'women’s' and 'mens' sections/areas are."
• "I asked the attendant which shop would have them, I was surprised by the answer (Which was I don't know)."
• "They let her leave in neutral running shoes which is unacceptable for a place that claims it's a runners' store."
• "Went there trying to get a polar chest strap. They don't carry polar products."
• "If this store were twice the size it would be 5 stars. Good selection, not great."
• "Exerted little effort in understanding my needs."
• "I was looking for trail running shoes and visited this place exclusively for buying the pair after visiting their website. They had only 8 pairs (Men & Women combined!!) to total running shoes."

Community & Engagement

Pros:

• "I loved the welcoming vibe and would definitely recommend this store, especially to inexperienced runners like myself who might otherwise find running shoe stores intimidating."
• "They also have run groups leaving from their stores at set times during the week which is a great way to meet other runners and get involved in the community."
• "They have a huge social-media following and are always arranging meetups to encourage other runners to get together."
• "They do a lot to foster a community of runners and make a positive impact on the city."
• "Love the vibe in your store and the invite to the running group - hope to join you all soon!"
• "These are the jerks that organized the Philly 10k. They boxed in everyone and prevented people from leaving the city because they never planned a clear detour."
• "I tell all my running friends the only place to get shoes in Philly is Philadelphia Runner!"

Cons:

• "I'm tired of all running stores catering to exactly the same type of runner."
• "I really wish I got the experience that all the other reviews raved about."
• "They let her leave in neutral running shoes which is unacceptable for a place that claims it's a runners' store."