"The lady who helped me out was very helpful and was able to juggle between multiple customers and keep us busy testing out the shoes."
"I had a fantastic experience at Fleet Feet UES after being helped by their staff member Vlad."
"Mike is THE best! Support your local business and come here for your shoe needs!!"
"Highly recommend Logan here for your shoe fitting!!!! He’s extremely knowledgable, patient, and friendly."
"Danilo was super helpful in helping me finding some great options for running shoes."
"Worked with Dante-- he could not have been more helpful, knowledgeable, patient, and fun to work with!"
"Justin from this location is the absolute man. My buddy and I were looking for nice hiking shoes and running shoes, and he knew exactly what to show us."
Cons:
"If you are white they will bow down to your feet if you are Hispanic they will ignore you and act as if you don’t even exist."
"Was there today with my daughter and was completely ignored by the staff."
"Standing there for 30 minutes waiting for one of the 10 employees to help me."
"The sales associate who was helping me seemed very judgmental which made me feel uncomfortable."
"Horrible customer service."
"If you're a beginner like myself and need someone to talk you through shoe selection, this is not the store!"
"One of the floor sales reps is extremely rude."
Product & Technology
Pros:
"They have a foot scanner that they used to create a biometric scan of my feet."
"I felt very confident that I was picked the best shoe for my foot and workout needs."
"The ASICS Danilo recommended were super comfy."
"Clean and organized store with a great selection."
"They have a fancy machine for measuring every single aspect of your feet in detail (takes two minutes) that they’ll do for free."
"At this location, they also have some cool scanning tech that shows your feet and gait in multi-dimensional detail."
"Like that they have a treadmill and let you run in all the shoes."
Cons:
"Ordered online, received order confirmation then five days later order was cancelled because they could not reach me to confirm my order."
"Misleading community run not organized well and only one pacer no sweeper."
"The feet scan queue took very long, the process post-scanning wasn't clearly followed and people after us were served before the reps attended to us."
"Their service was very slow and they don't have half the shoes in most sizes."
"Jessica needs some more training, and Quincy 'dropped the ball'."
"Since Fleet Feet purchased JackRabbit, they have gotten rid of treadmills at all locations and won't allow you step outside to jog briefly to check a shoe."
"I came here excited to buy a new pair of running sneakers but left empty handed because they did not have the style I wanted in stock."
Shopping Experience
Pros:
"Can’t recommend highly enough."
"I visited the store looking for a specific product and walked out with a great running shoe."
"I really do enjoy my new running shoe now."
"I am a new runner and found the perfect pair of shoes within my budget."
"I will always come back to the store because I love the customer service so helpful and knowledgeable."
"An excellent experience, and I have total confidence that I'm in the right new shoes. I'll likely go back!"
"I love my new sneakers!"
Cons:
"One hour and a half to get shoes."
"I am either a fool to continue trying to buy this tracker from Jack Rabbit, or it's a 'sign' that I shouldn't have this tracker."
"There was no focus on consistent customer service on display."
"This is a horrible company to buy with. I received a gift card for Christmas to buy some running shoes from here and I was not allowed to purchase my shoes in the store, I had to over the internet."
"This has to be the most frustrating shoe purchasing experience I've ever had in my life."
"I had such a horrible experience here."
"Bought shoes here a month back. Perhaps they were really busy, but service was pretty terrible, and I almost regret giving them my business."