Fleet Feet East Side Reviews Summary

Category: Running store New York

Address: 1051 3rd Ave, New York, NY 10065, USA

Phone: +12122238109

Rating: 4.4
based on 113 reviews.

Customer Service

Pros:

  • "The lady who helped me out was very helpful and was able to juggle between multiple customers and keep us busy testing out the shoes."
  • "I had a fantastic experience at Fleet Feet UES after being helped by their staff member Vlad."
  • "Mike is THE best! Support your local business and come here for your shoe needs!!"
  • "Highly recommend Logan here for your shoe fitting!!!! He’s extremely knowledgable, patient, and friendly."
  • "Danilo was super helpful in helping me finding some great options for running shoes."
  • "Worked with Dante-- he could not have been more helpful, knowledgeable, patient, and fun to work with!"
  • "Justin from this location is the absolute man. My buddy and I were looking for nice hiking shoes and running shoes, and he knew exactly what to show us."

Cons:

  • "If you are white they will bow down to your feet if you are Hispanic they will ignore you and act as if you don’t even exist."
  • "Was there today with my daughter and was completely ignored by the staff."
  • "Standing there for 30 minutes waiting for one of the 10 employees to help me."
  • "The sales associate who was helping me seemed very judgmental which made me feel uncomfortable."
  • "Horrible customer service."
  • "If you're a beginner like myself and need someone to talk you through shoe selection, this is not the store!"
  • "One of the floor sales reps is extremely rude."

Product & Technology

Pros:

  • "They have a foot scanner that they used to create a biometric scan of my feet."
  • "I felt very confident that I was picked the best shoe for my foot and workout needs."
  • "The ASICS Danilo recommended were super comfy."
  • "Clean and organized store with a great selection."
  • "They have a fancy machine for measuring every single aspect of your feet in detail (takes two minutes) that they’ll do for free."
  • "At this location, they also have some cool scanning tech that shows your feet and gait in multi-dimensional detail."
  • "Like that they have a treadmill and let you run in all the shoes."

Cons:

  • "Ordered online, received order confirmation then five days later order was cancelled because they could not reach me to confirm my order."
  • "Misleading community run not organized well and only one pacer no sweeper."
  • "The feet scan queue took very long, the process post-scanning wasn't clearly followed and people after us were served before the reps attended to us."
  • "Their service was very slow and they don't have half the shoes in most sizes."
  • "Jessica needs some more training, and Quincy 'dropped the ball'."
  • "Since Fleet Feet purchased JackRabbit, they have gotten rid of treadmills at all locations and won't allow you step outside to jog briefly to check a shoe."
  • "I came here excited to buy a new pair of running sneakers but left empty handed because they did not have the style I wanted in stock."

Shopping Experience

Pros:

  • "Can’t recommend highly enough."
  • "I visited the store looking for a specific product and walked out with a great running shoe."
  • "I really do enjoy my new running shoe now."
  • "I am a new runner and found the perfect pair of shoes within my budget."
  • "I will always come back to the store because I love the customer service so helpful and knowledgeable."
  • "An excellent experience, and I have total confidence that I'm in the right new shoes. I'll likely go back!"
  • "I love my new sneakers!"

Cons:

  • "One hour and a half to get shoes."
  • "I am either a fool to continue trying to buy this tracker from Jack Rabbit, or it's a 'sign' that I shouldn't have this tracker."
  • "There was no focus on consistent customer service on display."
  • "This is a horrible company to buy with. I received a gift card for Christmas to buy some running shoes from here and I was not allowed to purchase my shoes in the store, I had to over the internet."
  • "This has to be the most frustrating shoe purchasing experience I've ever had in my life."
  • "I had such a horrible experience here."
  • "Bought shoes here a month back. Perhaps they were really busy, but service was pretty terrible, and I almost regret giving them my business."

Thanks! Your review is awaiting moderation.