RideSmart Auto Reviews Summary

Customer Service

Pros:

• "Joe and Henry were knowledgeable, thorough and answered all of my questions patiently."
• "Joe and his staff were very attentive, friendly and accommodating to a fault."
• "Every employee was extremely kind and helpful."
• "Joe stayed behind to make time for my distance traveled and made a lifelong “family” customer along the way as my sons will visit Joe first for cars."
• "Joe and staff were very helpful and professional."
• "Everyone was so accommodating."
• "The entire team was excellent, accommodated us, and was super-low pressure, super-nice."

Cons:

• "Then we drove down there and walked the lot, but nobody approached us."
• "Great prices & free Carfax--too bad they don't want to sell cars. I used their website's text feature twice, but got no response."
• "We had a problem with the oil lite coming on after long drives."
• "Four weeks later airbag light reappeared."
• "To no fault of their own we had to realize a leak in the sunroof during the first rain after taking delivery of the car."
• "Vehicle had an airbag issue that after taking it back to them, it took over a week for them to fix."

Quality of Cars

Pros:

• "Cars are top notch and you can tell they are very picky about what they sell and put their name behind."
• "Every car I test drove on that lot was in pristine condition!!"
• "The overall vehicle was flawless no dents, scratches, and super clean interior with low miles for a great price."
• "The car is a 2012 (used), but pristine."
• "The car was in pristine condition and like new."
• "The vehicles in the lot were in great shape and they were willing to take care of any issues and concerns we had without any grief."
• "They WILL NOT sell you a lemon!!"

Cons:

• "You don't put $80.00 tires on a $35,000 dollar sports car."
• "The new set of Farroad tires, were actually the cheapest tire anyone could purchase in the tire market, and were extremely noisy, and lasted only 11000 miles."
• "Paid top dollar for the vehicle which needed a new set of tires."

Value and Pricing

Pros:

• "The value easily outweighed the asking price."
• "We felt like we got a good deal and would definitely recommend to our friends and family."
• "I received excellent value for what I paid."
• "The pricetag was VERY reasonable (compared to Edmunds and Kelly Blue Book)."
• "I got the price that I wanted, a truck with the low mileage that I wanted and more features than I expected."
• "We didn't even have to break out our negotiating skills--the dealer immediately discounted the car to cover the few minor issues he himself disclosed to us."
• "They gave me more money for my trade in than their competitors and worked with me on the price in order to make a deal happen."

Cons:

• "Make sure you get the proper service and parts that are promised."