The Fresh Grocer of Upper Darby Reviews Summary

Market Size & Layout

Pros:

• "It's a nice sized market and the employees range from happy to be here to what do you want!?"
• "This has now become my go to market so thank you for making the simple things in life be viewed as the biggest!"
• "I love this location. It's a smaller market than others, but it works for me."
• "The store is clean, cleaner than some I've been in. The people are friendly and helpful."
• "This location at 69th St in upper Darby pa. Has always been fully stocked, and busy."
• "The market was much needed in the area. Everything looks great."
• "Clean, roomy aisles. Well lit shelves in drugstore type area. Clean bathrooms."

Cons:

• "The store didn't have what I was looking for, it wasn't stocked well."
• "It's not to say that I wouldn't visit this store if I needed to run in for one or two quick items, but I don't think I would ever visit this store if I had an intention to do regular grocery shopping because of how confined the store is."
• "The store was cramped, the aisles were very narrow, the lighting seemed dim."
• "It was clean but not well stocked either time I attended."
• "The store felt dirty, not as if it wasn't clean but like it wasn't maintained and needed to be painted, and the floor needed replacement."
• "I'm so disappointed that they don't take the time to clean when you walk down the aisle there is a lot of trash underneath the shelves."
• "I wasn't thrilled at the unclean parking lot initially."

Customer Service

Pros:

• "The only professional ones I have come in contact with are the guys who work in produce in the morning time!! They are so respectful and helpful!!!"
• "The employee named 'LOVE' was AMAZING!!! Love will be the reason I come back."
• "I ordered a cake online but was not ready for pick up so the employee in the bakery apologized and made me one there. She was so nice and friendly and the cake looked better than the one I ordered online."
• "The young man that drives couldn't be nicer and very patient with the seniors and physically challenged."
• "The floor workers are very courteous and helpful."
• "The staff awesome and the security department was willing to help all those who needed it."
• "The employees are pleasant and very helpful."

Cons:

• "Employees are very disrespectful management are the worst they all play with each other."
• "I just called the customer service and they hung up on me, this is the third time this has happened."
• "Customer service was horrible. I stopped to ask an employee where something was. Not only did I have to say excuse me 3 times but he acted as if I was bothering him."
• "The people working here are always angry and have a bad attitude and it's sad!!!"
• "Shakyah is rude and openly hostile when asked to bag groceries."
• "He was very nasty can someone pls talk to him about social distancing policies."
• "Customer service could be much better, even the General Mgr customer service was below average."

Product Selection & Quality

Pros:

• "There was a good amount of meat to choose from. Shelves were well stocked."
• "There's plenty of handicap parking and usually well stocked."
• "Everything looked and smelled really good, and there was a wide selection, including Chinese, oxtails, and several different kinds of chicken."
• "The produce is beautiful and well stocked with plenty of room to move as I require the electric riding cart."
• "This market is clean and the prices are appropriate. I particularly like the pastries and pre-cooked and packaged foods like fried chicken and the salmon and rice with vegetables dishes."
• "Fresh Grocer is a great super duper market! Produce and meats are fresh."
• "Meat, seafood, and produce are fresh."

Cons:

• "Its okay they don't have a variety of certain foods and other things to choose from honestly they are just like shoprite."
• "They need to fix their website because they don't have 95% of the items in stock."
• "Tho this place has a good variety of products, I dislike their cooked food and prizes for products."
• "Meats are turning dark especially chicken packages."
• "Prices are high and because of this I'd rather shop in the county."
• "The fruit and vegetables are not that great anymore, the fruit is outdated the vegetables wow I've been there sometimes and it looks as though the vegetables has been sitting there for weeks all wilted and dead looking."
• "Everything was nice, clean and in order. However, the food wasn't fresh.... meaning fruits and vegetables...also the fire grilled chicken is old."