Whole Foods Market Reviews Summary

Customer Service

Pros:

• "We got the daffodils and I was very pleased with the quality, price, and AMAZING customer service!"
• "They walked me to the product and made me aware of various sales going on in the market."
• "The workers are nice and friendly too."
• "Staff members are more than helpful."
• "The staff are always pleasant and helpful as well."
• "The staff is always friendly and helpful."
• "Helpful staff especially in produce, meat, seafood and general grocery."

Cons:

• "Honestly, the store itself is great, but last time I was here I heard a staff member deny the bathroom to a nurse dressed in scrubs that had just finished checking out because the bathrooms accessible to the public are only open Monday - Friday 10am - 3pm."
• "The scrutiny of certain staff members is straight up rude."
• "The older gentleman at the customer service counter was incredibly rude to me when I simply asked to exchange the item."
• "The staff tending to the line are always without fail remarkably rude when you need their help at the checkout kiosk."
• "I was shocked by the indifference of everyone I spoke to—the guard at the entrance, and the cashier, as to how i was to manage this—there was no offer of help or any concern whatsoever."
• "The employees are very rude and unhelpful when asked to refill."
• "The bagging girl was so rude, that she literally threw the bag with kale to the other side."

Store Layout & Cleanliness

Pros:

• "The store is clean and easy to navigate."
• "It's bright and clean."
• "This Whole Foods is clean, has a fine selection and good staff."
• "Very clean store! Great Covid staging!"
• "The store is always well-maintained, offering a pleasant shopping atmosphere."
• "Whole Foods is clean, well stocked with fresh produce and other items."
• "Clean, well-stocked market with staff who are generally friendly and helpful."

Cons:

• "Whole Foods was crowded and unorganized."
• "It's impossible to shop for a week in under 2 hours, its a maze."
• "The layout of this place is baffling."
• "It's always too crowded and hard to navigate."
• "The checkout area is poorly configured and the vestibule is a nightmare."
• "Unfortunately the bathrooms can be dodgy."
• "Now, it just feels like any other grocery store with slightly better products but at a much higher cost."

Product Quality & Selection

Pros:

• "Always fresh produce."
• "Love, love, love their chicken wings!!!"
• "If you want to eat healthy or just want something to snack on at an affordable price, this is your store."
• "The selection of prepared hot and cold foods is abundant and my selection was delicious."
• "Everything in here from conventional, plant based or organic is fresh."
• "All departments from meats and produce to fish and frozen foods are always fully stocked and looking delicious."
• "They have a good produce dept, which is usually well stocked, and their Meat and Fish have been Very Very good."

Cons:

• "The prices are greatly over other stores and the vegetables are no better than organics at other stores."
• "If you don't get there early, there are a lot of empty spaces on the shelves."
• "Now the bulk section is frequently out of the items I need."
• "Selection is very limited when it comes to fresh produce."
• "I could not find a jar of peanut butter for less than $8."
• "Both PIZZAS completely black, burned, CHARRED and not even edible."
• "They are frequently out of stock for many items."

Pricing & Value

Pros:

• "If they are a little more expensive it is worth every penny you spend there."
• "Almost perfect! All the wonderful vegan foods (allergies) they have to offer - at better prices!"
• "The prices are very reasonable and the quality of the products are excellent!"
• "With my prime discount my groceries where even affordable."
• "WF gets knocks for being expensive (whole paycheck) but, in fact, it’s not that much more, and sometimes, surprisingly, less."
• "Great selection of natural and gourmet food (when they are fully in stock)."
• "The Pacific Rim coffee is the absolute best deal for excellent coffee."

Cons:

• "I've noticed that the prices tend to be on the higher side, especially when compared to the ACME store across the street."
• "Some prices have come down but prices on meats and seafood are high."
• "This place is really really expensive."
• "It's still a very expensive place to shop for produce and proteins."
• "Prices are a bit steeper than the typical grocery store."
• "It always amazes me how whole foods gets away with overpricing items."
• "Now that Amazon owns them you can have it all delivered to your door in a few hours!"

Accessibility & Convenience

Pros:

• "More importantly, they provide parking - which is a rarity for a business in that area."
• "Also, parking is free and indoors!"
• "They're also handicapped accessible, and friendly."
• "Courteous employees, willing to help if you're in Seafood department and you're in Dairy department."
• "They have a parking garage just to the right of their entrance on South Street for the patrons' convenience."
• "Parking was a breeze."
• "They have free parking for 90min."

Cons:

• "The seafood department also sells scallops with the inedible part attached to drive up weight and cost to the customer."
• "The already limited parking is even more limited, the aisles are always cramped and there is always a cart in the way."
• "But the new garage parking is a nightmare."
• "The one bad thing that Whole Foods Corp did was make the Bakery open air, which has caused the bread to be stale and touched by many hands."
• "The elevators were not working."
• "Store closure is said to be 10PM but the doors close before 9:40PM."
• "Unfortunately the bathrooms can be dodgy."