Netcost Market Reviews Summary

Selection and Variety

Pros:

• "Netcost Market is a gem of a grocery store with a fantastic selection of fresh, high-quality items."
• "Their prepared foods are awesome and smoked fish / caviar selection excellent."
• "This store has a huge selection of meats, veggies, coffee and chocolate and everything you think of or desire to tickle your taste buds."
• "They have a bunch of authentic eastern European foods that you can't find anywhere else along with great prices on everyday groceries."
• "Stuff you cannot find anywhere else, Eastern European / Russian specialties."
• "Great assortment of ethnic Russian foods."
• "Excellent variety of Eastern European foods - Kielbasa, smoked fish, many varieties of pickles, kvass, salads."

Cons:

• "They like to play with prices very much."
• "Mismatch in price, coconut water was for 3.78 and at the checkout 2 dollars more."
• "Regular food items (that you can find anywhere) are double or even triple the price of other retailers."
• "However, way overpriced for name brands items I see everywhere else in town."
• "The prices are more than most people would like but remember, this is AUTHENTIC food that was shipped here."
• "They do sell expired items and cakes with mold inside."
• "Store has a lot of variety but some of it is old."

Customer Service

Pros:

• "The staff are the real stars, always greeting you with a smile and going above and beyond to help you find whatever you need."
• "Customer service in this store is exceptional!"
• "Staff is nice and helpful and sometimes if I don't understand something in another language they can help me with understand what something is and how they would prepare."
• "The personnel was so friendly!"
• "Nice, helpful, and friendly staff!"
• "Friendly associates and a great diversity of world foods of dozens of sorts."
• "Everyone there speaks Russian and they look at you like you are strange if you speak to them in English."

Cons:

• "The only problem is that the largely Russian clientele are very rude and don't even speak."
• "Not to mention the way the lady talked to me, in Russian, of course, couldn't understand, and on a very unrespectful tone of voice and face mimic."
• "The managers and the cashiers are scambags!"
• "Inside both customers and personnel are often rude and obnoxious."
• "The counter people were rude."
• "If you do not speak Russian you could easily feel intimidated and uncomfortable in this store especially at the deli."
• "Very good product but it's not arranged well workers are borderline aggressive for some reason."

Facilities and Convenience

Pros:

• "This place is good if you want to come in and explore the world a little bit."
• "Very convenient location as well."
• "Love this market. Makes my wife feel at home and can get lots of the Russian products she misses."
• "They have TVs as you check out, so at least you since you're killing time at least be entertained."
• "This store is always super clean and well stocked!!"
• "Overall clean store great associates in clerks, and consistently including fruit and vegetables."
• "Great store, I love Russian food, missing it a lot from my home."

Cons:

• "The only problem is there is no way to roll the carts out to the parking lot."
• "The only negative is that the parking lot can be dangerous."
• "You can't take the shopping cart to your car and parking is usually crowded."
• "Shallow aisles difficult to get around, and carts are locked around the store, so difficult to load groceries into car."
• "Is very busy so sometimes it is hard to navigate the narrow aisles."
• "Only downfall is what you buy you have to carry to your car."
• "Sometimes on the weekend it takes quite a lot of time to get to the entrance and load the purchases into your car."

Food Quality

Pros:

• "The deli is always fresh, there is a huge assortment of pickled/marinated and prepared food (always fresh and tasty)."
• "Everything is fresh, the cheese selection is second to none."
• "Great choices of variety for fresh produce at a reasonable price."
• "I always get my veggies and fruits from Netcost. Always have a great selection and not expensive or overpriced."
• "If You got there don't go without freshly baked bread It is amazing."
• "Great variety - they even include Polish and German foods!"
• "This is a fantastic market."

Cons:

• "They are selling spoiled cakes mixing them with good cakes."
• "I tossed about $100 worth of groceries because I was not sure what made us sick."
• "All of us including kids had a bad food poisoning."
• "Spoiled caviar. $79.00 in trash."
• "It’s a shame this quality of food is even being sold in the store."
• "I once bought not-so-fresh salmon and also cheese..."
• "We bought duck eggs and they were rotten."