"Customer service is really good, way better than some other stores."
"Absolutely stellar customer service."
"Everyone was really friendly and fun."
"The staff are super friendly with big smiles on their faces and great to make conversation with :)"
"The staffs are always ready to help you out."
Cons:
"The staff left a lot to be desired for a Nordstrom."
"Not a single person asked me if I needed help... Looks like I may need to find a new department store...."
"Was not greeted by the first store associate when I entered the store."
"Overpriced store with a terrible customer service and staff."
"I was met with three unbelievably rude sales associate."
"Unfortunately, alterations was where service fell short."
"The staff is assertive for a sale and it is kind of chaotic."
Store Layout & Design
Pros:
"Really well built store for men and everything we are looking for."
"Great store! Bonus points for the really cool art-deco inspired fitting room and amazing music vibe."
"From the beautifully appointed interiors to the crisp luxurious scent that flows throughout the store, this is the most gorgeous and unique Nordstrom location out there."
"The new Nordstrom complex on both sides of Broadway at W 57th Street is very impressive."
"Overall Store looks very modern, clean, and a great place to shop."
"It’s really nice in here. Very clean and precise."
"The shopping mall looks very modern, new and nicer than Bloomingdale."
Cons:
"A cafe and coffee shop take up limited space and certainly aren't needed at this end of Broadway."
"Clean store, confusing layout, and difficult to discern prices."
"The store layout is confusing at best, 3 levels with a north 'wing' and a south 'wing' which connect only on one floor."
"The store is poorly designed... it seems very cluttered."
"Smaller and much less navigable than the women's Nordstrom across the street, the men's store has the feel of an afterthought."
"The only quirky thing is that the ground floor is split into two by the entrance to the main building above."
"It feels like an upscale Marshall’s."
Product Selection & Pricing
Pros:
"They carry all the premium brands."
"Found an amazing pair of Balenciaga boots here for around 60% off original price!!!"
"They have a great selection of bags as well as shoes."
"Top tier, high quality, and expensive merchandise of many brands can be purchased here."
"Although clothing here can get quite expensive, you're paying for the quality of goods, a killer return policy and the best Customer service around."
"Great range of selection, from the reasonable to high end designers."
"Wonderful selection of high-end fashion, lots of stuff to choose from."
Cons:
"Very limited stock, although very fashion forward."
"I will never shop here for designer items ever again."
"Prices were also what one would expect of Nordstrom - high."
"I wasn’t expecting it to be so disproportionate."
"Not the most customer friendly staff and poor variety for those who don’t want to spend hundreds on flashy stuff."
"Expensive items if I compare it to the European market."
"All high end men's clothing (don't go here to casually shop!)."
Additional Amenities
Pros:
"The restaurant upstairs is a hidden gem with great drinks!"
"They have a coffee bar in the basement."
"The bar has really good drinks and cool bartenders!!"
"Cocktails and other drinks are brought to you while you shop."
"The cafe downstairs has become my neighborhood coffee shop."
"Had a dopio at the espresso bar and the barista had a great personality and provided good service."
"They even have a shoe shine ($5!!!) which makes the visit even better."
Cons:
"A cafe and coffee shop take up limited space and certainly aren't needed at this end of Broadway."
"Wine delivered to you while shopping and service like no other."
"PLEASE stop doing business with CDL delivery in NYC."
"4 separate visits for suit alterations? Jacket adjustments completely forgotten the first time, sleeves forgotten the next time, and the collar roll took 3 separate tries."
"Was just visiting, after visiting w/ mom... that's her store, not mine... wasn't a lot of traffic, they might be in trouble staying afloat during pandemic."
"Did not receive my refund in more than 2 months for a product that I returned even before picking up from the store."
"Unfortunately, alterations was where service fell short."