Arby's Reviews Summary

Category: Fast food restaurant

Address: 239 NY-17K, Newburgh, NY 12550, USA

Phone: +18455670979

Rating: 4.1
based on 145 reviews.

Food Quality

Pros:

  • "Food is always fresh and correct."
  • "The fries were hot and crispy, the brisket was very smoky and I love it."
  • "The Jalepeno bacon chicken wrap delicious."
  • "The food was hot and fresh and we felt like old friends."
  • "The food was delicious as well."
  • "Food is very tasty."
  • "Food is good. I like their crinkle fries because they are golden brown and salted just right."

Cons:

  • "Food was horrible! Second time I've visited this Arby's and both times the food was not good."
  • "If Arby's slogan is'We have the meats', why not give it to the customer? The cheese steak sandwich is so scimpy with the steak you can't even taste it."
  • "The beef was CLEARLY leftover bully beef from The Great War because it had the consistency of mush."
  • "I paid $25 for a hot lobster roll that was comprised of plain chunked lobster on a plain roll... It was nothing special."
  • "The fries were not very good today, they tasted like the oil was old."
  • "Both were luke warm. The tenders were very very small, over cooked and chewy."
  • "The curly fries were cold and old."

Service

Pros:

  • "They served me so fast I was surprised!"
  • "Always recommend an Arby's to anyone and everyone!"
  • "Was greeted with a smile and a positive and professional attitude."
  • "The staff is always friendly and the service is quick no matter how busy they are."
  • "An employee name Mike gave us an amazing service like it was a restaurant."
  • "Food was served hot but special shout out to the nicest young man that took our order Jhavon."
  • "The front counter staff were very friendly and helpful."

Cons:

  • "Zero customer service given at this location. Extremely argumentative employee taking orders."
  • "Rushed at the drive thru by the new person who I had to remind about sauce for my nuggets."
  • "I had the worst experience today at this Arby’s I felt profile everybody in line was treated completely differently but me and my cousin."
  • "Had to wait til the three behind the counter finished their conversation before they took my order."
  • "Seemed like more of a party or social gathering than a job."
  • "The manager kept on forgetting most of my order."
  • "Service in the a.m. very slow."

Cleanliness

Pros:

  • "It's convenient, it's been recently renovated."
  • "The restaurant was very nice and clean food was awesome."
  • "The inside was very clean and staff was polite."
  • "Best Arby's I've ever dined in! The restaurant was clean."
  • "Thank you for a spotlessly clean establishment with fresh food for these two weary travelers."
  • "Staff was friendly and accommodating, store was very clean."
  • "Great place. Clean and the staff is very friendly."

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