McDonald's Reviews Summary

Cleanliness

Pros:

• "The restaurant is clean and organized each time I swing by."
• "Restaurant looked clean from what I saw."
• "And the facilities were very clean."
• "Service was fast, place was spacious and clean."
• "It's your average McDonald's, but it's far better than the McDonald's in Time square. Food was normal, staff was friendly and the place was clean."
• "This McDonald’s is always clean and they renovated it a few years back."
• "This place was amazing! The restaurant itself was clean and the lighting was very soothing!"

Cons:

• "this place was a mess completely unorganized."
• "No staffing and it was dirty and a disaster."
• "The place is filthy and disgusting."
• "The whole store looked untidy and dirty."
• "It was dirty and had a bunch of winos and homeless people in it."
• "The bathrooms were absolutely nasty!"
• "One bathroom was closed and the other wasn't clean at all."

Service

Pros:

• "Our food was ready in less than 10 minutes which just blew my mind."
• "However, the food is fresh and the staff was very polite (even with me making a mistake on my order)."
• "The food was McDonald's food, no helping that. But the access to power outlets and the friendly, fast service was more than enough to make this one of my favorite McDonald's in the city."
• "I ordered ahead in the app and food was ready for me as soon as I walked in the door."
• "These guys do a great job, they're fast service with a smile."
• "The service is always efficient and friendly."
• "Very busy McDonald's with a lot of tourist going there. The workers are pretty efficient so the wait isn't usually too long and there's lots of seating."

Cons:

• "They shorted me badly on my fries."
• "Management were dry in taking orders and helping the guest in front."
• "Every McDonald’s I visit as all the staffs are cold, rude even the managers."
• "The service wasn't good here. I ordered some food for four people, got a number, and immediately went to the waiting line."
• "Was sooooo dissapointed.. My daughter insisted we visit an American McDonald's, they DONT so milkshakes, there chips are inedible and their burgers were actually SMALLER than at home in the UK..."
• "The service here was about as good as you can expect it to be in downtown NYC."
• "The employees are rude and are just there to swipe your card."

Food Quality

Pros:

• "Food was super fresh and hot."
• "I love the McDonald's because of their fast foods, which usually comes in great services."
• "Let's face it, McDonald is McDonald's... BUT I don't know if it was the atmosphere because I do believe I was eating gourmet Micky D's 😅."
• "They always get my coffee right."
• "Food and service was as you would expect from a well run McD store."
• "It's McDonald's, it tastes the same everywhere. Sometimes all you need is a cheeseburger and a dollar coke! This one happens to be in times square and the bathroom is always clean and they don't keep it locked."
• "Seriously, where else can you spend literally a dollar and have an amazing view of a world famous site?"

Cons:

• "The food was late. The orders were mixed up."
• "I was shocked by the cold fries and two cold mcchickens with cheese!!"
• "Food was spoiled sandwich wasn't prepared correctly ingredients weren't fresh obviously and nothing was being made fresh."
• "our order was takeout and they left some items out and the fries were burnt hard and stale."
• "The bread was dry and crummy the fries were also cold."
• "Food service was quick but food quality wasn't the greatest (even for mcdonalds)."
• "Sadly, undercooked nuggets, saltless chips and a big Mac that looked like it had been run over by a lawn mower."