Raising Cane's Chicken Fingers Reviews Summary

Customer Service

Pros:

• "The service in the drive-thru was exceptional, too, and moved quickly."
• "I loved the customer service...loved the music and the atmosphere."
• "Very nice staff made for a pleasant visit."
• "The woman behind the counter was kind, patient, and helpful!"
• "The staff is very accommodating and polite but not too pushy at the same time."
• "The employees were very good at their jobs."
• "The staff were friendly and attentive."

Cons:

• "I felt that this poor display in customer service will be the reason I won’t go back there."
• "Took 15 minutes for the guy to finally ask me if I was ready to order, not like I was IN LINE or anything…"
• "Attendant did not provide two children's juice boxes so had to wait for several minutes to get her attention as she wouldn't make eye contact."
• "The general manager, I believe her name is Suzie, clearly is incapable of managing her stuff properly and should be removed from her position as soon as possible."
• "Worst service I’ve ever had even for fast food."
• "Upon arrival, we were initially ignored by the staff despite clearly being present."
• "The staff were unprofessional. They messed up the drink."

Food Quality

Pros:

• "The chicken fingers are amazing! They are quite large, super juicy, with the perfect crunch!"
• "Chicken tenders were very juicy."
• "The chicken was tasty and had good breading."
• "The chicken was really really good and moist and tasty."
• "The chicken was fresh and crispy. It was fried just right. Not greasy at all."
• "The chicken tenders was so juicy and good, with the sauce amazing."
• "Chicken was fresh and delicious, fries were crispy, Canes Sauce speaks for itself...Wow."

Cons:

• "The chicken was dry and flavorless."
• "Food came out hot and quick but lacked flavor."
• "Soggy chicken, only ate a half a piece, fries not good."
• "Very bland chicken."
• "Chicken was crispy but unseasoned with zero flavor."
• "Tried the chicken....had ZERO flavor and was not cooked all around."
• "The tenders were tasteless."

Atmosphere & Cleanliness

Pros:

• "Atmosphere was okay. It was clean. The seating was awkward though with not a lot of booths or privacy."
• "This is definitely a place that anyone of any age type can sit and enjoy."
• "I hardly ever am super excited for fast food atmosphere but this place is absolutely a five!"
• "The place is fairly new. It is clean and well maintained, including the bathrooms."
• "Inside was bright, clean, but a little loud only due to the music playing."
• "This location is very clean."
• "Impeccable service and a welcoming ambiance ensure a consistently delightful visit."

Cons:

• "The place was dirty, tables not clean."
• "The service is good. Bathrooms always dirty and out of toilet paper."
• "Horrible parking situation. Lines were obnoxious."
• "Only thing is sometimes the tables and seating are a bit dirty, they just need to be wiped down a little more often."
• "They use cheap styrofoam containers for the food which sometimes are melting and leak chemicals into the food."
• "You receive it in a nasty styrofoam box."
• "The fries were soggy, and the Texas toast was a mildly charred dinner roll."

Value

Pros:

• "I have to talk about how reasonable the prices are for the amount of food you get."
• "For the price you are getting for any of the combos there well worth it."
• "I was pleasantly surprised with the huge quantity of the fries and not that expensive."
• "Price was fair."
• "Food was fresh, tasty, and reasonably priced."

Cons:

• "$26 for one order of chicken fingers and one sandwich is insane!"
• "Lastly, it’s rather expensive. I paid over $11 for a sandwich combo that included a fountain drink."
• "It's also really expensive for fast food (like $20 a meal)."
• "Not cheap and not better than other options."
• "We got 2 combos over 28 dollars. It is unbelievable pricing for fast food."
• "It was also $30 for 2 people."
• "So sad, $25.00 for a chicken sandwich and a chick tender meal. I’d rather go to ShopRite less than a mile down the road."

Service Efficiency

Pros:

• "The line always moves fast while here and the staff is always pleasant."
• "Fast service, felt like the drive thru was long so I went inside and the order was relatively quick."
• "Service was fast and the food was fresh and hot."

Cons:

• "The wait was almost an hour long."
• "Waited for the food for 30 minutes to find out somebody else picked it up due to the fact they only use first name."
• "Slow is an understatement, if they want to last they really need to figure out their speed of service issue."
• "It took 70 minutes from when I entered the drive through line until I received my food."
• "Ordered online to pick up at 6, food wasn't done until 6:40."
• "Still waiting on a mobile order that was supposed to be ready 20 minutes ago."
• "Had to wait >15 minutes for a drive-thru."