McDonald's Reviews Summary

Location Convenience

Pros:

• "It's right off the George Washington Bridge. So if you have a Mac attack, its convenient."
• "Mcdonalds is located adjacent to Acme in Fort Lee, NJ. They offer a drive thru, in store kiosk, and mobile ordering via the Mcdonalds app on your cell phone."
• "Clean. Good stop for munchies coming in from the city."
• "easy off/on I95 also gas station right next door"
• "great location right over the George Washington bridge"

Cons:

• "Very precarious drive-through as there isn’t much clearance space for cars."
• "They close early when the store is supposed to close at midnight."

Service Quality

Pros:

• "Food is always on point and quick."
• "Workers in drive through has great smile, so kind."
• "well, i didn’t know i could be so happy after ordering two mcflurries- the staff members were more professional than some of the michelin star restaurant servers i’ve dealt with."
• "YAISLIN VALERIO FLIPPING THOSE BURGERS LIKE HER RENT DUE!!!! GIVE HER A RAISE AMAZING CUSTOMER CONNECTION!!! HARD WORKING AND VERY DEDICATED EMPLOYE."
• "Staffs are always nice and polite."
• "Friendly staff!"
• "The morning staff are very nice and polite."

Cons:

• "They do not understand the order, you have to tell them too many times"
• "just got told at 11:22 pm on a wednesday that they we closed and no longer serving for the night"
• "Gets my order incorrect everytime! And I have to agree that the food quality is bad."
• "Probably the worst McDonalds chain ever... rude and improperly trained staff"
• "The big mac meet was under cooked"
• "Everytime I go there, food given in a timely fashion but always wrong or just put together any kind of way."
• "When we came to the last window to pick up our food, the lady was very rude and she looked as if she was doing us a favor rather than her job."

Customer Experience

Pros:

• "I have no complaints since they remodeled the place. There is kiosk to order from and it automatically added discounts."
• "What makes this restaurant better than most is the nice seating area, the friendly clientele."
• "I'm not a huge McD's fan, but the staff here are courteous and make great food."
• "I always enjoy this Mcdonalds near my house. Tasty, easy and fresh."
• "McDonald’s consistently serves up their classic fast-food favorites, satisfying every craving."
• "Clean location and good service."
• "My order came out correct (I ordered a lot) and was hot."