McDonald's Reviews Summary

Customer Service

Pros:

• "Eric was working the drive thru window and he should be used as a prime example of how customer service should be! Super friendly, great smile, asked how my day was just over all a great first contact representing your business."
• "They have the best play set for kids to play inside and they're very kind and give you free food if they mess up."
• "I had children they help with high chairs and cleaning up their mess and they gave us very nice service and was understanding when ordering."
• "The gentleman that took our order and brought our food to the table was by far the most kind and helpful employee I have ever encountered at any McDonald's!"
• "The customer service is always good, haven’t had a bad customer service experience yet."
• "They have gotten a new worker Fatima I believe her name was her customer service skills are impeccable she greeted me with a good morning repeated my order and was very polite food was hot and order was correct."
• "The staff were so friendly and kind. Super sweet and kept making my two kids smile."

Cons:

• "Missing part of our order and the rudest shift manager I've ever come across in my 46 years... Shay. If she worked for me.. She'd be fired on the spot!"
• "The manager Jessica took my order and could not understand anything."
• "The service was the worst ever in my life and the person who was working the drive-thru window was the actual manager."
• "The girl running the drive thru this morning was very rude."
• "Workers are ignorant, and play around behind the counter, rather than working in their station."
• "The young man in there might as well threw my change at me."
• "Their attitudes were horrible."

Food Quality

Pros:

• "This McDonald’s is the one! Idk know who is in charge of this place but they know they are competing with Chick-fil-A a block away…"
• "The food was very good."
• "I have been wanting some McDonald's fries for so long and I was not disappointed because my fries were so piping hot and delicious."
• "Another delivery down from McDeez that's went great and smooth."
• "Consistency is key. When I go here, I know exactly what I am going to get."
• "The food is always fresh though which is the most important thing."
• "So far this McDonald's has had the best double quarter pounders."

Cons:

• "I got 2 orders of COLD fries, not even fully cooked and 20-piece nuggets that looked and tasted like they were cooked hours ago."
• "The entire skin just fell off, and there was this little piece of meat left, and it was rubber."
• "Burgers were beyond burnt and edges hard as rocks, flies in the restaurant."
• "I ordered a Egg McMuffin and 2 apple pies. The egg on the sandwich was disgusting with dark spots and the pies were cold and most likely from the day before."
• "Well we got our food pretty fast but a lot of items were messed up or not there."
• "Thought the food wasn't that great and way overpriced for what they charge for a sandwich and fries you better off just going out to eat somewhere in a good restaurant I think they're way too expensive whatever happened to the old days and the service is horrible way too long don't think I'll ever go back not worth it to me."
• "I got a chicken sandwich meal, and the sandwich was horrific. I couldn’t even chew through it."

Facility & Convenience

Pros:

• "Regular Donalds food, clean and friendly."
• "Super nice McDonald's. We originally planned to go to the other one in this area but ended up here."
• "This McDonald's has the most fancy interior of all the McDonald's I've visited recently."
• "One of the best McDonald's in the area. Faster service and a nicer facility than most. Consistent McDonald's food you've come to expect and fewer errors for personalized orders."
• "24 hours of operation and the food is consistent of what you expect of McDonalds. This location has great customer service and the food is always hot and they seldom get my orders wrong."
• "Best McDonalds In New Castle County! Best in Delaware actually! They always get my order right every time and the service is quick."
• "Honestly one of the better McDonald’s in the area. Always clean and the help is very friendly. Food orders have always been right and the food is fresh."

Cons:

• "Damned kiosks are a horrible and totally idiotic decision by McDs corporate."
• "Lacking parking space but has two lanes of drive thru and reserved parking for curb pick up."
• "Good luck parking curb side and leaving this McDonald's with drive thru packed."
• "Store and food pretty good hate those pain in the brain do it yourself order machines."
• "NOBODY should be forced to use those touchscreens with all the diseases and viruses going around."
• "Store is seemingly never really open 24 hours so I wish they would stop falsely advertising that they are."
• "Kids playground is outdoors and it's always dirty."