McDonald's Reviews Summary

Customer Service

Pros:

• "I visited during the early lunch hour and the service was terrific!"
• "I think the employees do a good job at managing and being fairly quick."
• "This location is clean, quiet efficient and organized."
• "It's a surprising pleasure to go into this McDonald's."
• "The service was fast and respectful to the customers thank you so much we appreciate you we will advise others to come to McDonald's in East Orange."
• "The food was fresh and hot, the place is clean and well run."
• "The workers are always nice and on time but sometimes they can get lazy and talk and not give u ur food."

Cons:

• "So unprofessional, young black girl, hood rat, nappy puffy pony tail, no hairnet, no one wears hair net, so gangster behind glass, filthy mouth and appearance tonight at 1130 am 07252022, excessive wait always."
• "The food here use to be good here before they changed the management. Now they have kids that run this place and its horrible. The food is nasty, they have very nasty attitudes, their bathroom is filthy and They make you wait forever for your order."
• "Orders wrong 80% of the time. Ignorance 100% of the time."
• "Service at this location was horrible. The drive thru was extra long."
• "Horrible visit today. Staff could not understand basic orders."
• "Rude workers, I ordered from Uber eats and they messed up the whole order, forgot my drink."
• "Basically the customer service is horrible."

Cleanliness

Pros:

• "This location is clean, quiet efficient and organized."
• "The inside dining area is always kept clean and well lit and is nicely decorated."
• "For this to be in the hood I love this place it's always clean and the ladies in here are always polite and friendly keep up the good work ladies."
• "Overall this McDonald's was upgraded and very clean and the staff moved way faster than I've ever seen before."
• "This McDonald's has a very clean, modern interior."

Cons:

• "The food here use to be good here before they changed the management. Now they have kids that run this place and its horrible. The food is nasty, they have very nasty attitudes, their bathroom is filthy and They make you wait forever for your order."
• "The bathrooms are always dirty."
• "This place is disgusting. Lacks customer service. Its dirty and I think theres an after school program running in that place...🤔🤔🤔. I will never give this place my money or time."
• "It always smells bad."
• "The homeless sleeps in the lobby every morning."

Food Quality

Pros:

• "The food was fresh and hot."
• "They brought the food my table and asked which sauce I wanted."
• "The food was fresh and hot."

Cons:

• "The cookies were horrible!!!"
• "The food is never right."
• "The McFlurry wasn't mixed at all."
• "They just put the crushed up Oreos on top of the ice cream."
• "This place has rats in food look It’s on YouTube."
• "This location was recently in the news for rats in the frying oil and a child had its tail served with their chicken nuggets."
• "I ordered a bacon, egg and cheese biscuit and was given a soggy pancake like sandwich."

Order Accuracy

Pros:

• "The food was fresh and hot."

Cons:

• "Orders wrong 80% of the time. Ignorance 100% of the time."
• "Rude workers, I ordered from Uber eats and they messed up the whole order, forgot my drink."
• "They messed up my order 3 times."
• "When I asked her if she just gave our food to someone else, she retrieved the food from the people in the other car and brought it to us."
• "The staff member came out, handed us the wrong milkshake, and then handed the bag with meals we ordered for five people to the couple in the car behind us."
• "Just left the drive-they was supposed to get a double meat Big Mac meal I get home and I have a McDouble."
• "My order was wrong."