"The drive thru service was extremely well organized, fast, and accurate."
"The manager at this location is super involved and leads by example."
"Staff members are remarkably nice and helpful."
"Busy place but the professional employees kept everything moving smoothly."
"Their drive through runs with efficiency unparalleled in today's service industry."
"The workers deserve a raise! They had cones set up and workers with face masks and tablets going to each car taking their orders so by the time we got to the window our order was ready to go."
"The staff taking orders are incredibly friendly and helpful and that level of service is consistent across the brand."
Cons:
"The cashiers could be a lot better. They make a dead serious face while taking your order as if you were the worst annoyance to them."
"The one with the black hair was extremely rude on how he was talking with me trying to get me to go in the drive through line when I wanted to pick up an order."
"After we ordered we sat in the drive through for awhile while listening to employees yell complaints across the drive about customer at each other, very unprofessional."
"Staff were talking and I was standing there waiting to order."
"After the long wait the person that got our order had no idea about the menu items and we had to correct him couple times."
"I was disappointed with the delivery team, not friendly or conversational at all."
"The absolute worst customer service. Do not place a catering order here, go to Paramus Park."
Food Quality
Pros:
"This is the freshest Chick-fil-A I've ever had."
"The chicken and the side orders were delicious."
"Food is always hot and ready to go, this time i went for the spicy deluxe chicken, pretty good with a nice amount of heat."
"Food is great ! Never had anything fried in old oil as happens with many fast food chains."
"The food is always hot, creamy milkshakes, and they offer a healthy choice as well."
"Food almost always comes out with speed, hot and delicious!!"
"The food was very good. We had yummy chicken nuggets, waffle fries, delicious mac and cheese and salad."
Cons:
"The fries we not fresh and were over cooked (brown rather than beige-ish) and had been sitting a while."
"The tenders were fine; just fine."
"The sandwiches came in some kind of insulated bag that had lots of moisture from condensation...so our sandwiches were pretty wet."
"Our first time ever at a Chick fil a so our Family was extremely excited to eat here what a terrible experience the food was cold fries extremely salty."
"However we got our order it was horrible the fries were practically raw."
"The chicken club sandwiches we got were luke warm, and the flavor not very appealing."
"The chicken was so burnt my wife had to throw away all twelve of her nuggets as they were unbearable to eat without sauce to hide the burnt oil taste."
Facility and Design
Pros:
"Inside was very modern and had a covered outside eating area."
"They do have quite a nice set up outside for al-fresco dining, complete with covered roofing."
"Bright, airy, and clean interior."
"Always fond of chick-fil-a but this one has such a cute outside seating!"
"Clean locations, great service."
"Great work Chick-fil-A Ramsey!"
"The setup and customer service are amazing."
Cons:
"Barely any indoor seating for dine in. Enough to seat 12 customers altogether, indoors."
"Please update your location's amenities on the app; Chick-fil-A Ramsey, NJ, does not have a playground."
"The facility also is far from clean. There were broken garbage cans, dirty floors, and handprints on the glass windows."
"Dining room is way too small and they have covered outdoor seating. It's a bad design choice."
"The design and layout of this location is The Worst."
"Good food, terrible layout. Drive thru and parking lot is built with zero consideration to actual traffic."
"The outdoor tables are sticky, and it can't be the type of wood, there is no type of wood that is sticky, certainly not for making tables."
Order Accuracy and Efficiency
Pros:
"The service was good, waiters and waitresses kept the cars moving at a good pace, took the order for the food which was ready by the time we were near the end of the line."
"Quick, whether drive thru or dine in. Food is always fresh, whether it's lunch time or closing time. Friendly service always."
"They worked very efficiently and had order takers coming down the line and as soon as you got to the window our order was ready, and right!"
"Ordered $115.00 worth of food and the entire order was correct!"
"Orders are checked for accuracy before they hand over."
"And the order was Very Correct."
"The customer service via the drive through is amazing. They triple check your order, and call you by name."
Cons:
"They charged me for two happy meals but only received one."
"As soon as I get my sandwich and we start driving away I realize there’s pickles in it when I have an allergy, couldn’t even eat it."
"Forgot all the sauces we even paid for extra and got none and didn’t add any of the other extras we asked/paid for."
"Gave the wrong good, plus the chicken was half cooked. Couldn’t eat it sadly."
"Picked up my food for my family for them to completely forget all my sauces!"
"Consistently messing up orders. Forgetting items, wrong drinks, no sides, etc."
"Last time I was there, they forgot a drink from the order and mixed up the boxes of multiple sandwiches."
Customer Experience
Pros:
"Absolutely enjoy my Passion Mango tea lemonade and we can't wait to eat there again."
"Love Chick-fil-A we had it when we went to Virginia and when I found out there was one in Jersey we just had to go."
"We finally have a chik fil a close to our house. As a person who grew up with a chik fil a within a 5 mile radius anytime (Houston,Tx)never have I been disappointed with their service or consistency in food."
"Best chicken ever! The chicken is tastey and fresh!"
"The only words to describe Chick-fil-A is ABSOLUTELY DELICIOUS!"
"Delicious food and efficient workers!"
"I NEVER SAW A DRIVE THROUGH 2 SIDES WITH ALMOST 100 CARS I WAITED 15 MIN FAST FOR ALL THOSE CARS."
Cons:
"The bathroom was absolutely disgusting."
"The seating area is in the middle of the line, so you're surrounded by people while you eat....strange."
"In the winter, there is not a lot of seating."
"The food was ok fries were on the cold side and so was the sandwich."
"The line backs up onto route 17 quite often, which means they’re doing something right, but wow it is quite a wait!"
"Your parking lot is set up quite stupidly."
"I was in line for 45 min at the drive through and the server told me it was one of the better nights."