"The food was nice the staff was very friendly. The manager was there actively helping customers."
"I've gone here more times than I'd like to admit during the pandemic and all of the ladies who work here are extremely hospitable, patient and consistent."
"This location has some really super friendly employees."
"The staff was great 👍🏾!!"
"They compensated me with some extra food for having to wait so long, that's great customer service."
"I think quite a few people in that store deserve a raise. They stand out to me in terms of service and excellence..."
Cons:
"Legit the RUDEST fast food place ever! If you don’t like your job, get a new one!"
"Place is hit or miss like any fast food place, however I noticed mainly at night the smaller woman with pink hoodie tends to always have a nasty attitude for no reason."
"The person who took the order was rude."
"The staff last night was too unreal... Disgusting, rude and I'll just go somewhere else."
"Terrible service girl kept rolling her eyes she acted like it was a problem doing our order."
"Rude, rude, rude. The staff at Wendys in Glassboro is among the rudest I have ever seen."
"TERRIBLE ATTITUDES! Went there Saturday night and the girl working the drive through was blowing her breath before I even began my order."
Order Accuracy
Pros:
"Rarely is an order messed up, if it ever was they apologized and fixed it."
"Drive through during a busy time. They were busy trying to get orders out and they got everything I asked for correct."
Cons:
"I know what I'm going to get when I go here, average service... My only issue is that 15 out of the 20 times I've been here my order was incorrect."
"Ordered a Windys Single with only a slice of tomato. Clearly stated no cheese... the burger came with cheese!"
"Somehow, they managed to mess up the entire order, despite having it correct on the screen."
"Look in the bag how you miss the nuggets."
"We order large amounts frequently. Since it always gets messed up..."
"Missing a nugget in one order, no honey mustard or sauces at all."
"I ordered 3 things and they somehow managed to mess everything."
Food Quality
Pros:
"The food was great."
"The sandwich was good and the soda was balanced with the right amount of carbonation and syrup."
"Reason that Wendy's is my favorite burger place is because the burgers are thick juicy and square better than any other by meat quality."
"It's better than most the fast food restaurants you find the food is fresh and they take pride in their store restrooms are always clean."
"Always fast service. Baked potatoes are always good. A meal in itself."
"I was craving a baked potato and there chili they have. Very good."
"Yummm great service and deliciousness lol **MUST TRY TRY PRETZEL BUN.. BACON PUB SPICY CHICKEN*** it's amazing lol you can get chicken or burger.. Spicy or regular.. The best sandwich I have ever had😍😍😛😛😁😁😋😋"
Cons:
"The frys were old, mushy and no salt."
"Long line, order was messy and cold."
"This used to be one of the better Wendy's but it's just gone downhill... the food is cold and flavorless."
"The fries also smelled like vomit, and they were cold."
"Fries cooked in oil that needed to be changed."
"Waited in line for 10 mins when we got our food and checked the bag the fries were old and burnt the chicken nuggets were over cooked and there was a hair on one."
"The bacon was not cooked and slimy."
Wait Time and Efficiency
Pros:
"This drive thru line is way quicker than the McDonald's down the street."
"Had very quick service and the staff was friendly."
Cons:
"I waited in line for 25mins an I attempted to order a bacon cheese potato an they were out or potatoes."
"Never even got through the drive through. We waited along the side for someone to move up but the drive through was completly still for 20 min..."
"Waited in line for 30 minutes just to be told (after I ordered my food and pulled up to the window to pay) that the credit card reader wasn't working and it was cash only.... dude why was no one letting anyone know this until they pulled up?"
"This is the absolute sloooowest fast food restaurant I have ever had the ill luck of going to."
"The wait whether it be inside or outside is far beyond what one would call 'fast food'."
"Waited 20 minutes BEFORE we even paid after ordering... and 5 minutes after we paid along with 5 more minutes waiting for our food in the drive thru. Ridiculous."
"Sat in drive thru for 20 minutes for a biggie bag."
Facility Cleanliness
Pros:
"The TV’s were not on but the dinning room was clean."
"This Wendy's has greatly improved with it being remolded."
Cons:
"Lobby was a mess, tables where dirty… my daughter and I had to leave to eat our food."
"Also, the soda machine was leaking water so bad, my daughter slipped and fell."
"The floor should not be sticky all throughout the restaurant."
"It is a shame that there drive thru is full of pot holes, it makes me believe the owner dissent care about his customers!!!"
"Just got THEE nastiest food and drink I've ever gotten. Fries were cold and soft, sweet tea was absolutely foul."
"Also, the food was not just bad, it stunk. It was foul."