McDonald's Reviews Summary

Customer Service

Pros:

• "Good service by Mac Donald’s crew."
• "Quick service nice staff!"
• "The staff was very friendly and quick with my order."
• "Staff is kind and helpful."
• "The employees continue to always get my order right while being professional."
• "Overall customer service is good, friendly staff."
• "The cashiers were very friendly and serviced me with a smile."

Cons:

• "Order’s frequently incorrect."
• "The place is slow and the workers are either rude, cold, or completely ignore you."
• "Service, however, leaves lots to be desired."
• "The staff was super rude and reluctant."
• "the staff can be pretty uncaring towards the customers"
• "The cleaning staff is a very rude person."
• "Bad customer service! The security guard ask me for my receipt because I want to use the bathroom."

Food Quality

Pros:

• "Foods are consistently well prepared and fresh."
• "Great cheeseburgers.🤑"
• "The food is alway fresh and hot."
• "Their fries are always perfectly salted and scrumptious."
• "The food at this location is excellent, the Big Mac is always well dressed and hot."
• "Breakfast was hot, fresh and great price!"
• "Everything was fresh and quick."

Cons:

• "The food lived down to my expectations and was dry from sitting under the heat lamps too long."
• "This place become a mess. Terrible customer service and food looks bad."
• "The fries and chicken nuggets were actually cold and they forgot my barbecue sauce for the nuggets."
• "Food was stale and cold."
• "Ordered a kids meal chicken nuggets, the box where the nuggets should have been in was empty."
• "Always get my order wrong."
• "Drive through, gave my food late and came home, missing 10 pieces McNuggets."

Cleanliness

Pros:

• "They have clean bathrooms and it smells good."
• "This is one of the cleanest McDonald's I have eaten at."
• "This location is very clean and have good atmosphere."
• "This particular McDonald’s location is always clean, always gets my order right."
• "this McDonald is very clean because there is a staff for cleaning and he always work so hard. Even restroom is sooo clean."
• "Very clean place, order food at self service kiosk if you want to skip waiting on the long lines during lunch time."
• "Hands down one of the best managed McDonald's, always clean."

Cons:

• "a towing truck came and towed my car away"
• "I never see anyone cleaning the tables."
• "it's not always a hundred percent clean"
• "The sign says 24 hours but this is not the case. Doors are locked and no contact from the manager."
• "Disgusting customer service. I went in there, taking a break from school (LaGuardia CC) and within 2 minutes the so called manager came and told me to leave."
• "NOW the main reason i gave it a four star review is, they have LOCKED the restrooms."
• "EXTREMELY FRUSTRATING EXPERIENCE in the woman's restroom, it takes forever trying to wash hands by 'using' McDonald's technology's faucet."

Experience

Pros:

• "Best Mc Donald I've ever been too."
• "We have very good experience and very good memory at this McDonald here."
• "It's been a looong time. Ordered from a kiosk for the first time. Overall a good experience."
• "Tbh if you want a good experience this is the place to go."
• "Ordered from a kiosk for the first time. Food actually gets delivered to your table."
• "This McDonald’s is 24 hrs very busy & good place."
• "The presentation of the food is consistently great too."

Cons:

• "RACIST employee works there."
• "Worst Mc Donald's because the managers (all of them) are extremely rude to kids and adults."
• "Loitering students from Aviation and Queens vocational congregate here and are allowed to stay without a purchase"
• "They hired some security guard that got quite the attitude, will try to belittle you."
• "So many motorcycles stand outside. These people are loud, they throw garbage everywhere, rude, drive in front of pedestrians almost hitting them."
• "holding up the whole line when they have drive through wait spots all around the building with my food sitting until they help this one customer for 30 whole min"
• "I was just pushed and shoved by these thugs while completing a purchase and holding my 4 Year Old daughters hand"

Value

Pros:

• "Had to take 5 minutes from my break to leave a good comment!"
• "This particular McDonald's is a favorite. Roomy with plenty of available seating. Meals are prepared fresh and quickly, and are delivered to your table."
• "I always come here when i need something fast and freshly made."
• "This Location has some of the friendliest Staff compared to other locations."
• "They have a live dj during lunchtime (11:30 - 2:30). The music is a wonderful blend of genres with a great ambiance upstairs."
• "This is my first time using the McDonald's app and the employees at this branch were very helpful, very professional, and very patient."
• "The people working the overnight shift put their all into this food because this McFlurry came from the heavens and the mcchicken brought joy back into my life."

Cons:

• "Something is always broken or they run out of supplies."
• "Food that tastes good by adding something to it, that slowly kills you."
• "They got our order mixed up with someone else's order."
• "I ordered ubereats and the food was cold there was no sauce, no straws, no napkins."
• "Whether it’s drive-thru, register or delivery, they usually forget or miss something."
• "My car was towed from McDonald's parking while I was inside."
• "Definitely one of the more expensive McDonald's locations within the 5 Boroughs."