Howell FSU Reviews Summary

Service

Pros:

• "For a fast food place this place is awesome. Courteous staff. It's clean."
• "Food is delicious, for always having such a long line they are very organized and drive thru goes quick."
• "I highly recommend this location."
• "The service is quick and efficient, so you will not have to wait too long to place and receive your order."
• "The Monday crew is outstanding! I go every Monday with my friends and family and they NEVER get our big order wrong."
• "Service flowed well and the attendants were very polite."
• "The staff is reliably fantastic and will get you refills and check and make sure you don’t need anything else."

Cons:

• "They never get my order correct. I ordered a Cobb salad with grilled chicken hot and 2 dressings, what I got was 2 different dressings neither the one that was ordered."
• "Last time I went I got breaded nuggets, instead of Red Flagged (allergy) grilled nuggets."
• "Service is terrible. Employee at drive through argued over what I'd received and refused to listen to reason or reality."
• "Extremely disorganized and the manager does not have customer service skills at all."
• "The manager was extremely rude and disrespectful."
• "Paid for a mobile order got here and drive thru was closed and stood outside their door for half an hour with no one saying anything."
• "A female employee helping me was uninterested in figuring out what happened and proceeded to walk away from me without any feedback."

Food Quality

Pros:

• "Thank you Chic fil A for all the pleasurable food I have been able to consume. I love the grilled chicken nuggets."
• "The Waffle fries is what I’m always coming back for and the Lemonade."
• "One box of chicken strips tasted fresh and juicy."
• "The chicken sandwiches are delicious."
• "Delicious crispy chicken on a buttery bun with sweet and tangy Chick-fil-A sauce! Yum!"
• "The food is always great."
• "The food is always hot and fresh, nothing leftover and nasty like most places."

Cons:

• "Avoid the limp, soggy lettuce and tomatoes."
• "Our sandwiches and fries were soggy."
• "I was disappointed with the Mac&Cheese."
• "The sandwich was dry, the tomato slice was pale and still had the core in it."
• "However the other box of chicken strips tasted a little dry."
• "The salad was nice and fresh. And the dressings were delicious."
• "The chicken was goodish, veggies fresh."

Customer Experience

Pros:

• "Excellent Fast Food restaurant to eat at and do business with!"
• "I would recommend this place if you don't mind spending more for a quality meal."
• "The team members who work at this Chick-fil-A are really nice and really friendly."
• "Madison is so friendly, always a smile on her face."
• "Location very clean and bright. Ample parking."
• "They have their operations really well organized."
• "Violet offered me a replacement salad AND meal the next day and apologized for the inconvenience."

Cons:

• "The drive through system always has cars waiting around the block."
• "Chick-fil-A is so overrated, the sandwiches are always cold the cheese is never melted and most definitely way over priced."
• "This place was filthy. The floors look like they hadn't been mopped in about a week."
• "They gave me SIXTEEN pickles on my sandwich."
• "A bit expensive for hamburger rolls that flatten out with the first bite and are totally squished by the last few bites."
• "Floors and some tables, including seats were very dirty."
• "I’ve never see chick fil a like this it is so dirty floors and counters are filthy."