White Castle Reviews Summary

Category: Fast food restaurant

Address: 132 NJ-37, Toms River, NJ 08753, USA

Phone: +17325059463

Rating: 4.3
based on 148 reviews.

Food Quality

Pros:

  • "The food was as good as always."
  • "Best fries we've had."
  • "The order came out perfectly."
  • "But the chicken and waffles is delicious 10/10."
  • "Our Impossible sliders are always fresh, and the fries hot and delicious."
  • "Everything was so good and fresh."
  • "Fish nibblers are so flaky and tasty."

Cons:

  • "Had my first white castle when I was 5, I'm now 55, and never ever have I ever gotten a slider with ketchup on it absolutely disgusting, plus I didn't ask for it."
  • "The buns are soggy and gross and the meat is not substantial enough to make me feel that what I'm eating is worth whatever it costs."
  • "Burgers could use a little more onions and ketchup."
  • "The food was OK a little on the cold side and EVERYTHING is cooked with onions me Im not a big fan of onion but I ate it anyway."
  • "Their burgers are hands down the most disgusting fast food burger (maybe even most disgusting food, period) I've ever tried."
  • "The burger patties are thin and without much flavor."
  • "Last Wednesday I had sliders and soda from this restaurant at around 11:30 am. Several hours later I developed severe stomach cramps and diarrhea."

Service

Pros:

  • "She is courteous and friendly. Definitely hire more people like her!"
  • "The staff was enthusiastic and friendly and the order came out perfectly."
  • "Spectacular services always!"
  • "The people here were very friendly, and it is clean."
  • "Staff is very polite as well."
  • "The person taking your order... is thorough with every customer and provides options that many people would not know."
  • "The staff was courteous and friendly."

Cons:

  • "Unfortunately this is a case where the service outstrips the food this brand offers."
  • "The service was OK the cashier I got was a little snarky he was a bit older and caught an attitude with me when I changed my order."
  • "Food is fine. However, this is the absolutely slowest service White Castle I regularly go to."
  • "I appreciate the free food, but I would gladly pay for it if I could get the food without the rudeness."
  • "I can't really recommend this location based on my experience."
  • "i came in and was greeted rude i went up to order i ask for chicken and cause how much melanin I have on my skin they laugh."
  • "Had a bad drive-thru experience unfortunately the individual who answers the intercom (the manager) was very rude."

Cleanliness

Pros:

  • "This is easily the nicest and cleanest White Castle I've ever been to."
  • "Inside seating was provided and was pretty clean."
  • "The inside is nice and clean."
  • "The service is pretty good, too, and the inside is nice and clean."
  • "Nice, clean restaurant."
  • "Extremely clean and the food was HOT."
  • "This particular White Castle has been cleaned up very nicely."

Cons:

  • "The dining room was very dirty, and the drink machine looked like it hadn't been cleaned in several months."
  • "The dining area could be a little cleaner."
  • "What a mess. Ordered 5 mozz sticks, which is supposed to come with marinara, and somehow got 4 sticks with no sauce."
  • "Food great as always. But the dining area is always so cold."
  • "I disliked the bathroom setting, it was really gross."
  • "The men's restroom is a bit odd."
  • "Do not go to this location ever on superbowl sunday...Absolutely a disaster putting orders together and the dinning rm was a total disaster with people waiting for there orders."

Value

Pros:

  • "Quick, cheap food thats better (in my opinion) than something like McDonald's or Burger King."
  • "The best late night snack. Might not be the healthiest but hey once in a while you need to cut yourself a break."
  • "Nothing beats this place when the crave hits especially when you dont have one near you."
  • "Very 'fast' food. If in a hurry, you get your food very quickly, easy to get full, and pretty consistent in taste."
  • "It is hard to believe that people complain about a $6 meal."
  • "Very inexpensive."
  • "The food was great and the prices weren't bad."

Cons:

  • "It's not really worth it. One meal is almost $9, and it only brings 4 tiny burgers, fries (only good part), and a drink smaller than all its other competitors around it."
  • "We paid for 2 cheeseburgers and 2 bacon cheeseburgers that we didn't get."
  • "I gave cashier $26.20 and was told I only gave her $21.20... not happy as I had to give her another $5.00."
  • "Getting my food was a little slow and there wasn't many people in line so that wasn't the problem."
  • "Seems like drive thru was being expedited, while inside clients waited."
  • "Well needless to say our visit here at this location was very overwhelming and was tricked into the wait time on our order."
  • "The cashier at night at the window mixes up the tickets and twice on 2 separate occasions got the wrong order."

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