Chick-fil-A Reviews Summary

Customer Service

Pros:

• "I go to Deptford chic on Clements Bridge Road next to Lowe's and I want everyone to know the customer service and performance is by far the best Lexi the manager us so professional and kind she knows her job and does it well kudos to you Lexi it's nice to see people care."
• "Chick-fil-A is amaizing! Best fast-food restaurant ever!"
• "The establishment is clean, the service is almost always quick, and the associates are always friendly."
• "Excellent Food and Excellent Service."
• "Absolutely fantastic customer service!"
• "The staff is amazing, they’re extremely friendly and always willing to help customers with a smile on their face."
• "Every employee has a smile on their face and I've never encountered someone with an attitude or a feeling like they didn't want to be there."

Cons:

• "This was the worst experience I've ever had with Chick-fil-A."
• "I just pulled up at 9:23 and the staff told me they're closed, while still taking other orders."
• "Went back at 8pm staff in drive thru were not friendly, attentive, nor proving that level of courtesy that Chik Fil A promotes."
• "Literally stood there for 10 to 15 minutes and it was like I was invisible."
• "Worst service I ever experienced at a Chick Fil A. 3 employees look at me don't acknowledge me."
• "Typically a good experience, however the woman taking my order outside had a very rude attitude when taking my order."
• "The people were very friendly however I was just a tad bit annoyed because the young lady at the register kept asking me what I wanted after I had told her that I had repeat myself at least three or four times but the food was delicious."

Food Quality

Pros:

• "The chicken deluxe on a bun with lettuce tomato pickles and cheese is awesome!"
• "Inside the restaurant is in an immaculate condition, clean tables, and chairs(seats) also the bathroom is exceptional as to other fast food restaurants."
• "Considering this is the MOST packed Chik-fil-A I have ever encountered, the staff was still incredibly friendly and efficient."
• "I love Chick-fil-A. Great customer service. They always get my order right the first time."
• "I have to admit that the chicken was tender and tasty."
• "The food is always good!! Just as good as any Chick-Fil-A I have ever been to."
• "The food always tastes delicious!"

Cons:

• "And I ordered the 4 chicken mini sandwiches and the chicken was undercooked on two of them. I'm not really happy. And will not be returning."
• "No sauce, No straw, burnt nuggets!"
• "Update: the nuggets taste horrible. Sour!"
• "Cobb salad wasn't worth almost $10 came with two small tomatoes and two slices of hard boiled and scrap pieces of chicken."
• "Please cook your chicken all the way through! Ordered chicken strips, and asked them to be cooked well done and still came out undercooked."
• "Just took my kids there for take out and food was horrible. Chicken was dry, fries tasted freezer burnt and uncooked."
• "Very disappointed...this is what I received as a 'large' fry... Also very very soggy."

Efficiency and Order Accuracy

Pros:

• "Although Chick-fil-A always seems busy they have developed a system to keep the lines moving efficiently and accurately."
• "They keep the drive through moving. Even if the line is down the street you won't need to worry about waiting a long time."
• "No matter how long the line they're always quick to serve."
• "How they maintain such a fast and friendly staff is beyond me. Even when it's so packed you have trouble parking, they still zip you through ordering and have the food out to your table in just a couple minutes."
• "Simply the best. I pulled up and there was roughly 20 cars before me and I still got out of there in about 7 minutes."
• "I especially admire the innovative things they do with service when busy."
• "Great customer service. The employees are always so friendly."

Cons:

• "Line was wrapped around the building... waited over 30 mins so upset that I left without food."
• "Food and service are good but they consistently forget my sauces."
• "Their drive thru service is the worst...3 times in a little more than a week I ordered my food and was very specific all 3 times they had my order wrong."
• "The last few times we have went through the drive thru it’s been terrible."
• "We waited over 20 minutes for our food."
• "Sat in this drive thru after I made a mobile order on the app and it’s literally the slowest moving operation I’ve ever been in."
• "Over 25 minute wait in the drive thru line."

Cleanliness

Pros:

• "The establishment is clean, the service is almost always quick, and the associates are always friendly."
• "Inside the restaurant is in an immaculate condition, clean tables, and chairs(seats) also the bathroom is exceptional as to other fast food restaurants."
• "This location is always clean."
• "Inside is also clean."
• "There is an indoor play area in the establishment that is well-maintained."

Cons:

• "Went inside to use the restroom. Women's bathroom had handicap stall out of order."
• "The play area inside for the kids is not clean at all."
• "The whole lot and walkway was filthy. The door was filthy the entire inside was disgusting sticky from the floor to counters."
• "Not sure if they cut up fruits fresh here or if it's delivered daily... But for a second time, terrible fruits and this time we have a mushy apple core."