"The pork tonkatsu was fried well and was excellent with the accompanied ponzu sauce."
"The beef quality was really good."
"The tenderness of the chicken was absolutely phenomenal."
"The food was great and had great flavor, exactly like the locations in Taiwan and Japan."
"The salmon was fresh and paired well with the tofu and vegetables."
Cons:
"It is the most overpriced food I have ever paid for, for what it is worth."
"Very underwhelming and I waited 30-40 minutes to receive this small dessert."
"The soup was too salty and there was a strong fishy smell so I wouldn't recommend it."
"Both curry and rice were cold in some parts and lukewarm in other."
"The TEBASAKI and ASU BUTA wasn't worth it to me for what they were."
"The pork cutlet katsu was mushy instead of crispy."
"The taste of tuna was bit off."
Service
Pros:
"Service is good and friendly."
"Our servers were quick!"
"Service was super nice."
"Service is top notch - the entire waitstaff works as a team."
"Service was attentive and friendly."
"The staff was super nice and friendly."
"Staff is very professional."
Cons:
"It took over 15 minutes even for the waiter to bring our table water let alone take a drink order."
"Service was poor with a long wait to take the orders, no follow-up after serving."
"The restaurant was very understaffed. Three servers seemed to serve 30-40 people."
"Waitress also messed up order even after confirmation."
"The check took forever during lunch and they seemed adequately staffed."
"The service isn’t that great, always asking us to take the food away while we haven’t even finished yet."
"Ordered and waited over 40 mins with no food arriving."
Atmosphere
Pros:
"Ootoya Greenwich itself has an upscale atmosphere."
"Great spot of a warm, authentic experience with great food and good conversation."
"Very good vibe."
"Great decor, open dining area that's not too loud."
"It has an amazing ambiance."
"Decor is beautiful."
"Atmosphere is great and the interior decor and design is beautiful!"
Cons:
"The ceiling was very high and the atmosphere was basic, not bad by any means, but not inviting or cosy either."
"It was somewhat uncomfortable eating on the street as the car parked right next to me did not turn off the engine for a while."
"No AC when I visited on July 22. So all customers ate their lunch while sustaining 90 degrees temperature inside this place."
"Atmosphere, meh. Sitting at the bar facing a closed grill with unused equipment sitting around."
"The tables are close together and it can get very loud here."
"Walking inside you feel instantly transported you to a restaurant in Japan, the atmosphere is peaceful."
"The ambiance is very soothing and relaxing, with airy high ceilings."
Pricing
Pros:
"Upon first brush you may feel the price is a little expensive, but give it a go and you’ll come to learn that the service, portion, flavor, and plate ware makes it all worth it."
"I find the meal sets are a terrific deal."
"Prices adjusted for tip so it's not as expensive as you'd think."
"This is a no tip restaurant with reasonable prices."
Cons:
"Found the value a bit subpar for the price points."
"Prices are expensive - as all Japanese food is in New York - compared to what you would pay for the same meal in Japan."
"No tipping is a small reason why the prices are a bit higher."
"It's quite overpriced compared to the relative pricing they charge in Asia."
"The reintroduction of tipping system makes it kind of expensive."
"At current prices Ootoya is bad value and not worth going to."
"Would recommend trying this place, but not if you are on a budget, the bill was $40 per person."