Address: 8 N Lafayette Ave, Metuchen, NJ 08840, USA
Phone: +17325485953
Rating: 3.8
based on 209 reviews.
Customer Service
Pros:
"Having been to a large number of white castles over the years from Chicago to New York and on to Long Island I can say without a doubt this is by far the best White Castle!"
"I was able to order immediately, then pay/pick up my lunch which was handed to me by a very nice staff member smiling ear to ear, and be on my way all in about 5 minutes!!"
"Line was long when I got there but it moved smoothly."
"As a bonus...the order was exactly correct!"
"Kind older lady took my order, she offered to mix flavors I accepted, she read back my order."
"The young lady giving me the food was great...very friendly and had a great smile...it was a great experience."
"Kind man confirmed my order, offered sauces, and even greeted me kindly after transaction finished."
Cons:
"This place needs additional customer service training."
"The employees seemed to have an angry disposition."
"The Manager did not come out to manage her crew."
"Service is just horrible."
"Drive through line ended up being almost 45 minutes to get our food."
"The staff didn't greet me or any other customers while we were ordering."
"The employees joke around and talk too much on the open mic."
Cleanliness
Pros:
"Out of the 3 or 4 I've been to, this was the cleanest one."
"The stores are still sparkling clean and bright."
"This one is always neat and clean."
"The staff was courteous, and the inside dining area was clean and well lit."
"Their restrooms are clean. Old yes but definitely clean."
"This is the cleanest, nicest White Castle I've ever visited in my 56 years as a NJ born US Citizen."
"Place was clean, people were nice."
Cons:
"Please understand that I would have given this specific restaurant on Route One 4 Stars if it were not for their somewhat dirty bathrooms."
"This has to be the dirtiest food place I’ve ever been to PERIOD."
"NOT CLEAN - DO NOT EAT HERE - One of the woman at the register started telling the other woman working there that she went into the women’s bathroom and there was feces all over the women’s bathroom stall."
"I haven't even mentioned the restroom? It was filthy."
"The eating area was not clean and the food was not fresh."
"This is the most disgusting and unfriendly white castle around town."
"The onion rings were like the fake nuggets from McDonald's."
Food Quality
Pros:
"Delicious food, horrible service."
"Mozzarella sticks were bangin’ tho."
"The food was very good cooked perfect and I loved the chocolate shake."
"Everything was cooked fresh and was hot."
"The white castle tasted really good."
"Food is great."
"The food was hot and good."
Cons:
"The surf and turf fish was hard!!"
"The food was cold and had to wait a half hour in the driver though for 6 Burgers and fries."
"Food is standard White Castle. Not great."
"When we finally got our food is was wrong size drinks, old and cold fries."
"I ordered at the drive thru and waited a long time for my food (10 minutes +) and when i received my food it was not hot or fresh."
"The food was burned or old."
"Food was terrible! I don't know how you can even call it a burger!"
Order Accuracy
Pros:
"As a bonus...the order was exactly correct!"
"Kind older lady took my order, she offered to mix flavors I accepted, she read back my order."
"Thankfully the food was what I ordered though."
"Exactly what I expected from White Castle and they did they thing."
"The food itself wasn't bad if you're actually able to get them to give you what you want."
"I ordered a crave case online for 415 am this morning they called me at 414am and I didn't have to wait once I got there and the food was fresh hot and very good."
"It's one aggravating thing to order at the drive thru and check the order, finding all your food is in the bags."
Cons:
"I waited over 30mins for my order and even though I asked for no onions every single item had onions."
"I wanted to get certain things I don't like pickles I want extra onions but we got the opposite of everything that I wanted so never again."
"I waited a half hour for 4 burgers and come to find out my order was bumped."
"When I bit into the 2nd one I noticed the patty not cooked AT ALL!!!!"
"Sat in line for way too long and my order was wrong because the guy in drive through kept cutting me off and wouldn't listen."
"Terrible service, the employee at the store forgot one off our burgers."
"First time at a White castle and unfortunately I was not impressed bc they missed one item I ordered bc the person taking the order seemed preoccupied."
Service Speed
Pros:
"I was able to order immediately, then pay/pick up my lunch which was handed to me by a very nice staff member smiling ear to ear, and be on my way all in about 5 minutes!!"
"Line was long when I got there but it moved smoothly."
"Staff was efficient in getting the order done quickly. Never a problem at this location!"
"I was pleasantly surprised to have had a very easy and smooth drive-through visit."
"Good, quick service. Nice crew at the drive-up window."
"This was the cleanest one, with friendly staff, and quick service."
"The hard working staff are always ready to serve."
Cons:
"Sat in line what felt like forever."
"Drive through line ended up being almost 45 minutes to get our food."
"It took well over 10 mins to get 4 sandwiches."
"Legitimately waited about 10 minutes on the drive through line, and the line did not move once."
"Food was good but also got trapped waiting in the takeout line for about 45 minutes in the middle of the night."
"You wait like 30 minutes for your food whether it’s in the drive thru or in person."
"Took a total of 1 hour and 15 minutes to get food from main dining."
Staff Attitude
Pros:
"The young lady giving me the food was great...very friendly and had a great smile...it was a great experience."
"The woman who were working here should all get raises ! You can tell by the food that they made it with pride and love and really like their jobs."
"Who doesn't love a White Castle! The staff here is very polite and professional, the food service is good, fast and tastes great."
"Even though tensions were high a lady who I can only imagine was the manager came from the back. She remained very professional defusing the situation and apologizing for something that was(imho) not directly her fault but assumed responsibility.... this is true leadership dying in our fast food kitchens."
"The staff here is very polite and professional, the food service is good, fast and tastes great."
"Place was clean, people were nice."
"Kind man confirmed my order, offered sauces, and even greeted me kindly after transaction finished."