McDonald's Reviews Summary

Customer Service

Pros:

• "The cashier was polite and helpful."
• "The women who take your payment are always nice, and even the woman who hands out the food is always so nice and genuine."
• "They do a phenomenal job... how friendly and consistent everyone at the drive-thru line is here."
• "Her charisma and willingness to take care of her customers makes her and her staff the most outstanding one in the area."
• "As I use a walker, the staff at register without prompting was so helpful in carrying my tray & filling my beverage to the table of my choosing."
• "The two ladys at night that work till 7 am are the best."
• "Service here is always good."

Cons:

• "The young lady working on Monday January 27th at 9pm at the register gave me back wrong change."
• "This was the worst experience, has very young, childish, and incompetent people working here."
• "The staff are all ignorant and impatient, or just don't even take your order in the drive thru for 5 minutes or longer."
• "Being a pregnant female the experience I had with working there just recently was very terrible I was treated very poorly by my managers and coworkers."
• "The first manager only asked for a receipt... She was the most ignorant, vile person that I've ever dealt with."
• "Daisy was a very rude manager gave me a hard time on my 3rd day."
• "Just don't. The manager on tonight was not helpful."

Food Quality

Pros:

• "Their food is really good also."
• "The never-frozen 1/4 pound patties are worlds better than the frozen ones when they're cooked properly."
• "Food came out hot, fresh, and visually as nice as on the commercials."
• "This was a good McDonald’s. I’m not sure if it was because we came around 5pm, and the drive thru line was a little long, but when we got our food it was hot and fresh."
• "Fresh hot food! All items in order were correct and served quickly to our table."
• "I ordered the Travis Scott meal which is simply the best as far as I'm concerned."
• "McDonalds is my go-to fast food restaurant... Yes they have a dairy-free meal for him and for me a gluten-free meal."

Cons:

• "Ordered a burger at the drive-through... when the food came I was given the wrong order."
• "The 2 burger patties shrunk so much since I last had one 3 years ago. They were literally burger chips."
• "Sold us some old food that my wife wouldn't eat, and was nasty."
• "Gross spoiled lettuce, chicken sandwich was like chewing on a rubber ball."
• "Last three times I've been, my Quarter Pounder bun has been stale."
• "Fries were cold, burgers bland!"
• "There was hair in my food so I took it back and when I told the manager she said to me, 'there's no possible way there could be hair in our food.'"

Efficiency and Order Accuracy

Pros:

• "They always get the items right."
• "We were served within 3 minutes of our order going in."
• "Received food shortly after."

Cons:

• "This store is CONSTANTLY busy! Not the store's fault, but on top of that they can't seem to get an order right."
• "Messed up our simple order 3 times."
• "Had the longest wait of my life for some cheap food."
• "But then we waited close to 20 minutes for it to get brought out to us."
• "Oh, I also waited 10 minutes for my 20 piece nugget and medium fries."
• "Then wait almost 20 minutes for your food because everyone is taking care of the drive-thru."
• "I am kept waiting several minutes in the drive-thru just to order."

Cleanliness and Maintenance

Pros:

• "Newly renovated, it's all shiny and new."
• "My kids really enjoyed the updated play equipment inside their air conditioned play area."
• "Excellent new children's play area. Very inexpensive kids meals."