Chick-fil-A Reviews Summary

Ordering Process

Pros:

• "Placed my order online. Easy."
• "Do yourself a favor and skip the line with mobile ordering, you can use it for dine-in, in store or curbside pickup."
• "For as busy as this place gets next to the mall, we rarely have a long wait for takeout."
• "They didn't miss anything and I left."
• "Got to the store and picked up. The order was correct."
• "I was in and out probably 8 minutes."
• "Always love CFA. Food was cooked to perfection and they didn't miss anything in our order."

Cons:

• "Their system for carry out is chaos and you stand there in a group of 30 people waiting on orders."
• "This location repeatedly scams. I get a salad they don’t give me my dressing. Every time I pay for a large fry, I basically get a medium."
• "Ordered through door dash at 7:30pm when the driver arrived to pick up the order he was told that they received it after 8pm and they are not making the order."
• "I waited an hour and a half in this parking lot."
• "The problem with this store is that they get takeout orders for groups of 3 or more wrong at least 50% of the time."
• "I placed my order 25 mins in advance and still had to wait q5 mins once I arrived."
• "This place gave me my worst chick fila experience made me wait for my order for 30 mins when I had ordered on the app and the app told me to go in and pick up my order but I had to wait almost 40 mins then I asked where’s my order they said they had to make it."

Food Quality

Pros:

• "The meat part was thick and tasty."
• "I had the Spicy Chicken Sandwich the first time around. It was very tasty."
• "Food is always a cut above normal fast food fare. Always hot and fresh!"
• "The Cobb salad with avocado lime ranch dressing is my fave."
• "It was hot and super delicious."
• "Every single meal, the chicken is beyond juicy and tasty."
• "The chicken sandwich tasted great, not overdone chicken."

Cons:

• "When they called me my food was room temperature and not hot at all, after twenty minutes."
• "I only ate Chicken nuggets from chic fil a because I heard they were real chicken but what is this??? I was wondering why they tasted different my stomach hurts."
• "Food is stale way to often, especially the fries."
• "Nuggets are sometimes overcooked or undercooked."
• "The large fries I ordered came with three full fries and crumbs half way, the nuggets are disfigured and inedible."
• "Food was alright at best. All food came out cold."
• "Waffle fries had odd taste. Tasted like some type of bleach/cleaner got on them."

Customer Service

Pros:

• "Great store design and dealt with great staff member."
• "The staff were friendly and we got our order with no mistakes."
• "The servers that bring the orders out are very friendly and manage to keep from getting run over."
• "Anna was a huge help and really took her time to make sure everything was in order for us."
• "Staff friendly and helpful."
• "All staff members have outstanding customer service skills! They're always smiling."
• "The staff went above and beyond to help us fix the order."

Cons:

• "Worker in drive through, a young woman, was very rude and seemed irritated about my simple order."
• "Every worker there is inexperienced and stupid."
• "The staff seemed annoyed."
• "The employees didn’t seem happy and weren’t smiling which is unlike Chick Fil A."
• "Two of the workers were talking ignoring me and when I asked to place my order she rolled her eyes at me."
• "Associate and manager are nasty."
• "The manager Kyara is the worst person to deal with people and doesn’t care about her customers."

Store Environment

Pros:

• "Very clean, the sammidge looked like it was straight out of a commercial."
• "Great store design and dealt with great staff member."
• "Restaurant was nicely decorated overall."
• "They even had live music for Christmas."
• "One of the highlights of my visit was the inside playground."
• "The restaurant was very nice and clean."
• "The store is clean and nice."

Cons:

• "Restaurant was nicely decorated overall. However lines were ridiculously long and the food was unsatisfactory."
• "This particular CFA location is dirty."
• "My friend and I were discriminated and treated badly because we had hijab."
• "Food is always bad."
• "Very unorganized and confusing layout."
• "This is the worst location ever I never been to a chick fil a that’s as bad as this one my food was extremely cold and nasty."
• "The store itself could be cleaned."