McDonald's Reviews Summary

Category: Fast food restaurant

Address: 1930 Street Rd, Bensalem, PA 19020, USA

Phone: +12152451440

Rating: 3.7
based on 141 reviews.

Service

Pros:

  • "The staff is always friendly and efficient."
  • "The customer service was great and cashiers friendly."
  • "The drive-thru staff is friendly and accurate."
  • "Really good service, nice people, food set up fresh and nice and hot."
  • "The personnel were friendly, the food was fresh, hot."
  • "I had the best experience at the drive thru."
  • "Employees are really friendly."

Cons:

  • "Terrible service at the window my the bun on my chicken sandwich was off and the sauce was everywhere."
  • "Customer service is horrible and they always mess up my food, this wasn't the first time they messed it up."
  • "The service is horrible. They're rude."
  • "Someone inside saw us be confused and just watched us instead of helping us."
  • "Horrible service!!! Their app was messed up and they did not honor my mobile app coupon."
  • "Completely rude and unprofessional behavior."
  • "terrible customer service, i ordered my food and the lady responded rudely to me."

Cleanliness

Pros:

  • "Probably the cleanest McDonald's establishment in all of Philadelphia and Bucks County."
  • "Place is really clean."
  • "Very clean location and nicely renovated."

Cons:

  • "Thought their service was bad before when I used to get sandwiches so covered in grease it leaked through the wrapper."
  • "i was in the restroom when the cook person walked in and left this mcdonalds after I notice the cook use restroom and never washed his hands."

Food Quality

Pros:

  • "Love McDonald'sFor breakfast in Medford. The food is always great and reasonably priced."
  • "The double cheeseburgers weren't thrown together like slop like most McDonald's."
  • "Food is always piping hot, fresh and tasty!"

Cons:

  • "Tried the new crispy chicken sandwiches. I honestly can't say it was crispy."
  • "Food isn't good it looks slapped together."
  • "its all about the food, and its quite a bit worse than before they rebuilt, burgers and fries are consistently lukewarm."
  • "NO MATTER WHAT TIME I SHOW UP IM CONSISTENTLY GETTING OLD CRUSTY HARD FOOD!!!"
  • "I get home take a bite of my burger for it to be extremely greasy and raw."
  • "Food is terrible. I will not give this place anymore chances!!!"
  • "Always have a problem with my order; never gets sandwiches right."

Order Accuracy

Pros:

  • "The Bensalem location always gets my order correct."
  • "This is the 'BEST' McDonald's Ever I typically dont Eat too much fast food because it's never Hot This location makes has Proven me Wrong I ve been here Several different times Food has been HOT and Fresh Everytime and that's just going through the Drive thru!"

Cons:

  • "They charged me on the app, then they would not give me my order until I paid again inside the store."
  • "Today I ordered on the app went there and the manager was not able to pull my order."
  • "Worst McDonalds I have ever been to. Hate the service, the employees here."
  • "This Mc Donald’s hasn’t got a single order right since they reopened."
  • "Make sure you check your food before you leave because they always Messing up my order."
  • "Came to dine in with complementary coupon that was issued for a prior visit that came with the wrong food and attitude upon redeeming my coupon again received the wrong food and attitude insisting I use the kiosk to order and this was a Manager to top it off."
  • "It'll do in a pinch; but, I'm filling this out as I sit in the parking lot having come BACK to get the food they left out of my order :/ Not the first problem here but so far easy, quick, polite fixes."

Speed of Service

Pros:

  • "Always fast.. in and out whether through the drive thru or indoors."
  • "This location was super busy helps to use the app and skip the lines."
  • "Always fast drive through, mobile ordering is a big plus."
  • "The service was quick considering the drive thru was backed up."

Cons:

  • "Well if you go 30 minutes bro spare good place to wait for your food, can't call it fast food anymore so slow turtles pass you by."
  • "It took almost 30 minutes to get food."
  • "I don't know how the food was after ordering I waited 55 Minutes and they cashier kept saying 5 more Minutes."
  • "Usually this restaurant is OK - drive thru is super slow."
  • "Waited ~8 minutes for my food, Cold fries... Luke warm burger..."
  • "This place is a mess. Light crowd on a Sunday afternoon, it literally took 27 minutes to get our order."
  • "Excessive wait times at night, had to knock for 15 mins, call, and waive at 2 different employees to ask for a food pickup."

Facilities

Pros:

  • "Large place, clean. Huge play area for kids outside."
  • "This McDonald's has a play place outside. There's plenty of seating and the associates are nice enough."
  • "Quick service. A large outdoor play place which is very nice except after rain."

Cons:

  • "Then we went to take my two year old to the giant play place it was locked."
  • "How is a brand new McDonald's out of half the breakfast menu?"
  • "New McDonald's rebuilt they took away the Playland now very vanilla seats are spaced covid seating."

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