"The customer service was great and cashiers friendly."
"The drive-thru staff is friendly and accurate."
"Really good service, nice people, food set up fresh and nice and hot."
"The personnel were friendly, the food was fresh, hot."
"I had the best experience at the drive thru."
"Employees are really friendly."
Cons:
"Terrible service at the window my the bun on my chicken sandwich was off and the sauce was everywhere."
"Customer service is horrible and they always mess up my food, this wasn't the first time they messed it up."
"The service is horrible. They're rude."
"Someone inside saw us be confused and just watched us instead of helping us."
"Horrible service!!! Their app was messed up and they did not honor my mobile app coupon."
"Completely rude and unprofessional behavior."
"terrible customer service, i ordered my food and the lady responded rudely to me."
Cleanliness
Pros:
"Probably the cleanest McDonald's establishment in all of Philadelphia and Bucks County."
"Place is really clean."
"Very clean location and nicely renovated."
Cons:
"Thought their service was bad before when I used to get sandwiches so covered in grease it leaked through the wrapper."
"i was in the restroom when the cook person walked in and left this mcdonalds after I notice the cook use restroom and never washed his hands."
Food Quality
Pros:
"Love McDonald'sFor breakfast in Medford. The food is always great and reasonably priced."
"The double cheeseburgers weren't thrown together like slop like most McDonald's."
"Food is always piping hot, fresh and tasty!"
Cons:
"Tried the new crispy chicken sandwiches. I honestly can't say it was crispy."
"Food isn't good it looks slapped together."
"its all about the food, and its quite a bit worse than before they rebuilt, burgers and fries are consistently lukewarm."
"NO MATTER WHAT TIME I SHOW UP IM CONSISTENTLY GETTING OLD CRUSTY HARD FOOD!!!"
"I get home take a bite of my burger for it to be extremely greasy and raw."
"Food is terrible. I will not give this place anymore chances!!!"
"Always have a problem with my order; never gets sandwiches right."
Order Accuracy
Pros:
"The Bensalem location always gets my order correct."
"This is the 'BEST' McDonald's Ever I typically dont Eat too much fast food because it's never Hot This location makes has Proven me Wrong I ve been here Several different times Food has been HOT and Fresh Everytime and that's just going through the Drive thru!"
Cons:
"They charged me on the app, then they would not give me my order until I paid again inside the store."
"Today I ordered on the app went there and the manager was not able to pull my order."
"Worst McDonalds I have ever been to. Hate the service, the employees here."
"This Mc Donald’s hasn’t got a single order right since they reopened."
"Make sure you check your food before you leave because they always Messing up my order."
"Came to dine in with complementary coupon that was issued for a prior visit that came with the wrong food and attitude upon redeeming my coupon again received the wrong food and attitude insisting I use the kiosk to order and this was a Manager to top it off."
"It'll do in a pinch; but, I'm filling this out as I sit in the parking lot having come BACK to get the food they left out of my order :/ Not the first problem here but so far easy, quick, polite fixes."
Speed of Service
Pros:
"Always fast.. in and out whether through the drive thru or indoors."
"This location was super busy helps to use the app and skip the lines."
"Always fast drive through, mobile ordering is a big plus."
"The service was quick considering the drive thru was backed up."
Cons:
"Well if you go 30 minutes bro spare good place to wait for your food, can't call it fast food anymore so slow turtles pass you by."
"It took almost 30 minutes to get food."
"I don't know how the food was after ordering I waited 55 Minutes and they cashier kept saying 5 more Minutes."
"Usually this restaurant is OK - drive thru is super slow."
"Waited ~8 minutes for my food, Cold fries... Luke warm burger..."
"This place is a mess. Light crowd on a Sunday afternoon, it literally took 27 minutes to get our order."
"Excessive wait times at night, had to knock for 15 mins, call, and waive at 2 different employees to ask for a food pickup."
Facilities
Pros:
"Large place, clean. Huge play area for kids outside."
"This McDonald's has a play place outside. There's plenty of seating and the associates are nice enough."
"Quick service. A large outdoor play place which is very nice except after rain."
Cons:
"Then we went to take my two year old to the giant play place it was locked."
"How is a brand new McDonald's out of half the breakfast menu?"
"New McDonald's rebuilt they took away the Playland now very vanilla seats are spaced covid seating."