"What made it better: the $5.50 deal on Tuesdays!"
"Ticket prices are fairly cheap."
"Great movie theater and decent prices."
"The prices for the movies are very reasonable."
"Popcorn always is fresh and concessions are a little cheaper here than other theatres in the area."
"You get the same comfy lounge seats you would at Menlo for less."
Cons:
"Concessions pricing is a bit high, but which theater doesn't have high pricing for concessions?"
"I think I paid five dollars for a bottle of water."
"The prices for food / drinks / snacks are absolutely outrageous."
"Its not bad enough they charge a higher price for evenings and even higher for weekends now you want me to pay you an extra fee just to purchase tickets."
"Food is expensive."
"Concession prices are typically high."
"Snacks are solid, and not too expensive."
Staff and Service
Pros:
"Staff was very friendly, were able to switch us to a later show time without an issue."
"The other security guard (last time when I went in to see Thor with my friends) was much much nicer, and was very sweet."
"The employees here are very nice and welcoming."
"Thank you to Mr Sean and amazing Garett for their patience and customer service."
"The young man who brought us our food was honestly the sweetest."
"The people who work there are very nice and they know what they're doing."
"Good customer service is rare these days, thank you for taking pride in your job!"
Cons:
"Concession staff are undertrained or so new they shouldn't be on their own yet."
"Caesar was the employee that disrespected and embarrassed us."
"Terrible customer service from all of the staff."
"The rude employees started screaming at us because we had moved 2 inches away from the concession stand."
"Staff was rude once or twice."
"The manager, a short white girl, is very rude."
"Steven, the manager, showed no hospitality or care for the guest experience."
Cleanliness and Maintenance
Pros:
"An enjoyable place to see a movie."
"Great job cinemark of hazlet!"
"The recliners here are new and pretty awesome."
"The luxury recliner seating is really good."
"Oh the bathroom was pretty clean as well."
"The bathrooms are clean and well maintained."
"It's always clean, very attractive."
Cons:
"The A/C was off."
"The bathrooms Disgusting, & super dirty."
"This movie theater needs renovation, it’s not pleasant to seat on those old scuffed chairs."
"The theater really needs a refresh and a deep clean."
"The movie theater seats are very old. The bathrooms were dirty."
"Seats were all scratched up, popcorn all over the place."
"The imitation leather is worn off most of the seats."
Facilities and Comfort
Pros:
"Nice place to go sit relax and watch a movie or 2 or 3."
"The leather reclining seats are very roomy also."
"This is a great place to view a movie."
"The staff was so friendly and helpful guiding us through our first time back to the theater."
"The recliners in cinema 12 where we sat were getting badly worn in the seat area."
"Seating is comfortable, assigned, and reclines."
"The new reclining seats are very comfortable."
Cons:
"This place has gone down hill and we have been long time customers."
"In the last year, it seems as though every aspect of the theater has declined."
"Seats are in terrible condition."
"The seats recline and are very comfortable."
"The theaters all have sticky floors with food scattered about."
"The seats are always covered in candy, soda or popcorn and the floors stick and crunch while you walk."