Cinemark Hazlet 12 Reviews Summary

Category: Movie theater

Address: 2821 NJ-35, Hazlet, NJ 07730, USA

Phone: +17328881352

Rating: 4.3
based on 255 reviews.

Price

Pros:

  • "Early bird show for $6 cannot be beat."
  • "What made it better: the $5.50 deal on Tuesdays!"
  • "Ticket prices are fairly cheap."
  • "Great movie theater and decent prices."
  • "The prices for the movies are very reasonable."
  • "Popcorn always is fresh and concessions are a little cheaper here than other theatres in the area."
  • "You get the same comfy lounge seats you would at Menlo for less."

Cons:

  • "Concessions pricing is a bit high, but which theater doesn't have high pricing for concessions?"
  • "I think I paid five dollars for a bottle of water."
  • "The prices for food / drinks / snacks are absolutely outrageous."
  • "Its not bad enough they charge a higher price for evenings and even higher for weekends now you want me to pay you an extra fee just to purchase tickets."
  • "Food is expensive."
  • "Concession prices are typically high."
  • "Snacks are solid, and not too expensive."

Staff and Service

Pros:

  • "Staff was very friendly, were able to switch us to a later show time without an issue."
  • "The other security guard (last time when I went in to see Thor with my friends) was much much nicer, and was very sweet."
  • "The employees here are very nice and welcoming."
  • "Thank you to Mr Sean and amazing Garett for their patience and customer service."
  • "The young man who brought us our food was honestly the sweetest."
  • "The people who work there are very nice and they know what they're doing."
  • "Good customer service is rare these days, thank you for taking pride in your job!"

Cons:

  • "Concession staff are undertrained or so new they shouldn't be on their own yet."
  • "Caesar was the employee that disrespected and embarrassed us."
  • "Terrible customer service from all of the staff."
  • "The rude employees started screaming at us because we had moved 2 inches away from the concession stand."
  • "Staff was rude once or twice."
  • "The manager, a short white girl, is very rude."
  • "Steven, the manager, showed no hospitality or care for the guest experience."

Cleanliness and Maintenance

Pros:

  • "An enjoyable place to see a movie."
  • "Great job cinemark of hazlet!"
  • "The recliners here are new and pretty awesome."
  • "The luxury recliner seating is really good."
  • "Oh the bathroom was pretty clean as well."
  • "The bathrooms are clean and well maintained."
  • "It's always clean, very attractive."

Cons:

  • "The A/C was off."
  • "The bathrooms Disgusting, & super dirty."
  • "This movie theater needs renovation, it’s not pleasant to seat on those old scuffed chairs."
  • "The theater really needs a refresh and a deep clean."
  • "The movie theater seats are very old. The bathrooms were dirty."
  • "Seats were all scratched up, popcorn all over the place."
  • "The imitation leather is worn off most of the seats."

Facilities and Comfort

Pros:

  • "Nice place to go sit relax and watch a movie or 2 or 3."
  • "The leather reclining seats are very roomy also."
  • "This is a great place to view a movie."
  • "The staff was so friendly and helpful guiding us through our first time back to the theater."
  • "The recliners in cinema 12 where we sat were getting badly worn in the seat area."
  • "Seating is comfortable, assigned, and reclines."
  • "The new reclining seats are very comfortable."

Cons:

  • "This place has gone down hill and we have been long time customers."
  • "In the last year, it seems as though every aspect of the theater has declined."
  • "Seats are in terrible condition."
  • "The seats recline and are very comfortable."
  • "The theaters all have sticky floors with food scattered about."
  • "The seats are always covered in candy, soda or popcorn and the floors stick and crunch while you walk."
  • "The seats are worn out, in theater 4 anyway."

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