Urban Air Trampoline and Adventure Park Reviews Summary

Staff and Service

Pros:

• "Very friendly staff members."
• "All of the employees were very kind and helpful with the children."
• "Our room aide (or 'party host') was Ryder who was attentive, helpful, and on top of his game."
• "The staff all seemed helpful and kind."
• "Our host Jessica was super nice and attentive to all our needs."
• "The employees was nice and very helpful."
• "Staff was so patient and accommodating with our big camp group!"

Cons:

• "I didnt take well to his demeanor and tone."
• "Rude staff they’re young and in my opinion I think teenagers there are very rude and shouldn’t be working around younger children."
• "The staff looked mostly like a bunch of kids who I didn’t feel were watching and assisting the kids well enough."
• "The staff completely ignore the kids because they are too busy socializing."
• "They are seriously under staffed and the majority of the staff were disinterested or just plain rude."
• "The staff was socializing."
• "We immediately noticed some staff seemed very bored."

Cleanliness

Pros:

• "The entire venue is incredibly clean."
• "Very clean and felt very safe."
• "All the other parents also loved the space being so clean."
• "Visited Urban Air with my nieces and nephews and they LOVED it!!! Clean & well kept with friendly faces around every corner."
• "Place was very clean and well organized! Bathrooms were especially clean too!"
• "Everything was nice and clean on our visit."
• "It’s always so clean."

Cons:

• "Absolutely disgusting. This was a slow Monday and had about 20 other kids overall in the building."
• "Tables not clean, Restroom not clean."
• "People wear shoes all over the place and it's dirty now days... and I see too much dust..."
• "The ball pit is also NASTY!! there are dirty masks I saw one that had BROWN stains on the front of it."
• "The sites are dirty & dilapidated."
• "TRASH EVERYWHERE! I even saw someone sweeping but not well enough because there was still trash everywhere the entire visit."
• "Used to be clean but not anymore... Still kids can have fun... watch out them foods on the floor tho... they may step on them many times since Urban Air staffs never clean their floor."

Facilities and Attractions

Pros:

• "Equipment seems well engineered for safety of the kids."
• "Amazing place with tons to do for all ages."
• "Kids had a blast here! They loved the zip line and the flipping bumper cars."
• "The park is fun and kids have a blast."
• "There are so many fun activities for all physical levels."
• "Activities include an obstacle ball pit course, a sky ride, trampoline, a jousting trampoline, arcades, and more."
• "They have all kinds of indoor entertainment. Ball pits, bumper cars, a skyline, and video games."

Cons:

• "The sky rider was shorter track."
• "Bumper cars (which are why we came to this location) were not working. Multiple games (see all, claw) not working."
• "Not separate or Maximum height so Small kids with Big kids are together so a bit dangerous."
• "A few of the inverted bumper cars were out of order and just taking up space on the floor, and the spinny jump thing had a worn-out motor."
• "Some features don't even work yet they want my money."
• "The flip zone could be better."
• "Some play area need to pay extra."

Food and Dining Experience

Pros:

• "Food was on point, and the kids had a blast."
• "The wings were really tasty."
• "The kids complimented the food too. Some top picks were the pizza, the chicken tenders and the nachos!"
• "The food prices are reasonable and the staff is always friendly and polite."
• "They have a cafe with snacks and food like pizza, wings, popcorn, pretzels, sodas."
• "Love the fact that they had things to do for her younger sisters as well. However, the best part for me was their loaded nachos prepared by Chef Mike!"
• "Staff was attentive, friendly, know how to properly cut cake(impressive) and cleaned up promptly."

Cons:

• "The Mac and cheese is the same that is provided in county jail, steer clear."
• "After almost an hour of waiting for our food at the understaffed snack bar, we gave up and left."
• "Food took forever drinks took forever."
• "Food here is expensive and I heard from other people the pizza is nasty."
• "Okay! If you want to really enjoy you have to pay $29.99 + $5.99 for socks + taxes per person."
• "Place was alright, overpriced food."
• "Food area is unclean."